When working in global distribution systems (GDS) like Sabre and Travelport Galileo, the Void function allows travel agents to cancel a ticket on the same day of issuance before the reporting period closes. In other words, it helps agents correct mistakes quickly without going through the full refund process.
For example, Void is commonly used to fix ticketing errors such as incorrect passenger details, wrong travel dates, fare miscalculations, or duplicate issuance. Therefore, processing a void on time is essential to avoid additional procedures and possible airline penalties.
Void in Sabre System
In Sabre, the void process is simple and done directly from the ticket display.
Display Issued Tickets
To display issued tickets in the PNR:
*T
This shows all ticket numbers linked to the booking.
Void the Ticket
To void ticket number 2 (for example):
WV2
Sabre will ask for confirmation.
To confirm and complete the void:
WV2
You must type the command again to finalize the void transaction.
Void in Galileo System
In Galileo, the void entry is more direct.
Void by Ticket Number
TRV/TICKET NUMBER
Replace TICKET NUMBER with the full ticket number you want to void.
Example:
TRV/1251234567890
Important Notes for Sabre and Galileo
- Void must be processed on the same day of issuance.
- After the reporting period closes, refund procedures must be used instead.
- Always verify airline void policy before processing.
- Make sure the ticket status allows void before confirming.
Understanding the void procedure in Sabre and Galileo systems helps travel agents avoid ADM charges, maintain accurate sales reports, and handle ticketing errors efficiently.
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