How to Issue EMD Services in Amadeus & Galileo: Complete Step-by-Step Guide
How to issue EMD services in Amadeus and Galileo is a must-know skill for travel agents. Whether you’re adding baggage, seats, meals, or other paid services, knowing the correct commands ensures your PNRs are accurate and compliant.
In this guide, we will show you exactly how to issue EMD services in both Amadeus and Galileo, with real examples and tips for daily ticketing tasks.
Good to know: An EMD (Electronic Miscellaneous Document) is the IATA-standard document for collecting payment on ancillary services. There are two types: EMD-A (Associated) โ linked to a flight coupon, used for services like baggage and seats, and EMD-S (Standalone) โ not linked to a flight coupon, used for fees like rebooking penalties and group deposits.
Working With EMD Services in Amadeus
When you want to check what services the airline offers for the passenger, here’s the usual flow most agents follow.
1. View All Available Services
AMADEUS ยท FXK
FXK
Shows what the airline allows for that booking โ baggage, seats, meals, sports equipment, etc.
2. Choose a Service and Let Amadeus Create the TSM
AMADEUS ยท FWK3
FWK3
Replace 3 with the actual service line number. Amadeus will automatically open a TSM for the selected service.
3. Display the TSM to Review It
AMADEUS ยท TQM
TQM
Double-check the amount, service code, and everything before you issue.
4. Add Your Form of Payment
AMADEUS ยท TMI
TMI/M{TSM number}/FP-CASH
Example: TMI/M1/FP-CASH
5. Save Your Actions
AMADEUS ยท SAVE
RFPAX+ER
6. Issue the EMD
AMADEUS ยท TTM
TTM/M{TSM number}
Example: TTM/M1
That’s it โ the EMD is issued and linked to the PNR.
Pro tip: If the PNR contains multiple services, you can issue all TSMs at once with
TTM (without specifying a TSM number). To issue only specific TSMs, use TTM/M1,3,5 where 1, 3 and 5 are the TSM numbers.
Handling Paid Services in Galileo
Galileo’s flow is slightly different but just as straightforward.
1. Display Available Services
GALILEO ยท FQ/DAS
FQ/DAS
Display the available services catalogue
2. View More Details About a Specific Service
GALILEO ยท DAS*L1
DAS*L1
Shows additional information about service line 1
3. Choose a Service from the List
GALILEO ยท DAS01L1
DAS01L1
Select service line 1 for 1 passenger
4. Save Your PNR
GALILEO ยท SAVE
R.PAX+ER
5. Display the Saved Service
GALILEO ยท *DAS
*DAS
Display the saved service in the PNR
6. Issue the EMD
GALILEO ยท EMDI
EMDI/SM1/IC12345678900/FS
Where: SM1 = service number ยท IC12345678900 = associated ticket number ยท FS = form of payment (cash)
Important: The IC (Issued in Connection with) field must contain the e-ticket number. The name on the EMD must match the name on the e-ticket exactly. For EMD-A issuance, the carrier and routing of the EMD and e-ticket coupons must match.
EMD Command Comparison
Here is a side-by-side comparison of the EMD commands in Amadeus and Galileo.
| Action | Amadeus | Galileo |
|---|---|---|
| Display services catalogue | FXK | FQ/DAS |
| View service details | (from FXK display) | DAS*L1 |
| Select a service | FWK3 | DAS01L1 |
| Display TSM / saved service | TQM | *DAS |
| Add form of payment | TMI/M1/FP-CASH | (included in EMDI command) |
| Save the PNR | RFPAX+ER | R.PAX+ER |
| Issue the EMD | TTM/M1 | EMDI/SM1/ICticket/FS |
Related reading: For more GDS command guides, see the Ultimate Amadeus Commands Guide and Ultimate Galileo Commands Guide.
Important Notes for Agents
- Name match: The passenger name on the EMD must exactly match the name on the associated e-ticket. Mismatched names can cause check-in problems or rejected EMDs.
- IC field: Always enter the correct e-ticket number in the
IC(Issued in Connection with) field for EMD-A. Without it, the airline cannot associate the ancillary service with the correct ticket. - SSR confirmation: Some services (like extra baggage or special meals) must be confirmed via SSR before the EMD can be issued. Check the service status โ it should be
HKorKK. - Airline authorization: Certain services require advance airline approval. For example, unaccompanied minors (UMNR) and sports equipment often need airline confirmation before EMD issuance.
- EMD-A vs EMD-S: Use EMD-A for flight-related services (baggage, seats, meals). Use EMD-S for standalone fees (rebooking penalties, group deposits, residual value).
- Void and refund: EMDs can be voided on the same day of issuance using
TRDC(Amadeus) orEMDV(Galileo). After the void window closes, a refund must be processed. - Commission: EMD issuance may or may not include agency commission. Check the airline’s policy and the TSM/TST record for commission details.
ADM warning: Incorrect EMD issuance โ especially issuing EMD-A without a valid associated ticket, or issuing a service that the airline hasn’t authorized โ is a common cause of Agency Debit Memos (ADMs). Always verify the service is confirmed, the ticket is issued, and the passenger name matches before issuing the EMD.
Quick Reference Table
Bookmark this table for quick access during your daily work.
| GDS | Command | Purpose |
|---|---|---|
| Amadeus | FXK | Display ancillary services catalogue |
| Amadeus | FWK3 | Select service line 3 โ creates TSM |
| Amadeus | TQM | Display TSM for review |
| Amadeus | TMI/M1/FP-CASH | Add form of payment to TSM 1 |
| Amadeus | RFPAX+ER | Save the PNR |
| Amadeus | TTM/M1 | Issue EMD against TSM 1 |
| Galileo | FQ/DAS | Display services catalogue |
| Galileo | DAS*L1 | View details of service line 1 |
| Galileo | DAS01L1 | Select service line 1 for passenger 1 |
| Galileo | R.PAX+ER | Save the PNR |
| Galileo | *DAS | Display saved service |
| Galileo | EMDI/SM1/ICticket/FS | Issue EMD-A |
Frequently Asked Questions
What is an EMD in airline ticketing?
An EMD (Electronic Miscellaneous Document) is an IATA-standard electronic document used to issue and track payments for airline ancillary services โ such as extra baggage, seat reservations, meals and lounge access โ that are not part of the base airfare. There are two types: EMD-A (associated with a flight coupon) and EMD-S (standalone).
What is the FXK command in Amadeus?
FXK is the Amadeus command that displays the ancillary services catalogue for a booking. It shows what the airline allows for that PNR โ baggage, seats, meals, sports equipment, etc. โ along with pricing and availability. FXK is the first step in the EMD issuance flow in Amadeus.
What does FWK3 do in Amadeus?
FWK3 is the Amadeus command used to select a service from the ancillary catalogue (shown by FXK). Replace 3 with the actual service line number. Amadeus will automatically create a TSM (Transitional Stored Miscellaneous) record for the selected service.
What is the TTM command in Amadeus?
TTM/M1 is the Amadeus command used to issue an EMD against a TSM record. M1 refers to TSM number 1. Before issuing, you must add the form of payment using TMI/M1/FP-CASH and save the PNR with RFPAX+ER.What is the FQ/DAS command in Galileo?
FQ/DAS is the Galileo command that displays the available ancillary services catalogue for a booking. It works similarly to FXK in Amadeus, showing what paid services the airline offers. Use
DAS*L1 to view more details about a specific service line.How do I issue an EMD in Galileo?
In Galileo, after displaying services with
FQ/DAS and selecting one with DAS01L1, save the PNR with R.PAX+ER. Then issue the EMD using EMDI/SM1/ICticketnumber/FS, where SM1 is the service segment number, IC is the associated ticket number, and FS is the form of payment (cash).What is the difference between EMD-A and EMD-S?
EMD-A (Associated) is directly linked to a flight coupon and is used for services tied to a specific flight segment, such as excess baggage or seat reservations. EMD-S (Standalone) is not linked to a flight coupon and is used for fees like rebooking penalties, group deposits, or residual value refunds.
Do I need airline approval before issuing an EMD?
In most cases, no. EMD issuance for ancillary services is a standard GDS function. However, some airlines require advance authorization for specific services (like unaccompanied minors or sports equipment), and some services must be confirmed via SSR before the EMD can be issued. Always check the airline’s policy before proceeding.
๐ Related Guides
Amadeus
Amadeus Lesson 12: How to Add Seat Selection & EMD Issuance
Amadeus
Amadeus Lesson 11: Special Meals & Wheelchair Requests (SSR)
GDS Guide
How to Add Contact Details in Amadeus, Galileo & Sabre
Reference
The Ultimate Amadeus Commands Guide
Reference
The Ultimate Galileo Commands Guide
Compliance
What Causes ADM in Airlines โ Full Guide for Travel Agencies
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