This error appears when using pricing commands such as FXP, FXX, FXB, or FXR. Cause: The system detects that the segment you are trying to price has already been flown or its travel date has passed. Example scenario:A segment shows status FLWN (flown), meaning it has already been used. The system will not price it as a regular active segment…
This error appears when you try to manually enter a frequent flyer number in the PNR using the SR FQTV command. Why it happens: Some airlines restrict manual SR FQTV entries for security or policy reasons. The system blocks the manual input and returns this error. How to fix it: EXCHANGE DOC IN FO DOES NOT MATCH ETKT…
This error occurs when you attempt to reissue a ticket (via TTP/EXCH or TTP/RT). Why it happens: The system compares the old ticket number stored in the FO element (which holds the exchange document info) against the actual ticket record. If there is any discrepancy – a wrong airline code, an incorrect ticket number, or a formatting mistake –…
This error occurs when there is no e-ticket agreement between the carriers involved in the itinerary. Possible reasons: Solution: Step 1: Check e-ticket agreements between carriers. Use the command:TGAD-[carrier code]/[carrier code]Example: TGAD-MS/SM Airlines can have the following agreement types: For more information, refer to: HE TGAD Step 2: Choose another validating carrier. If no e-ticket agreements exist between…
This error appears when the agent tries to perform an e-ticketing function, such as: Cause: Some airlines do not support all e-ticketing functions in all markets. The function you are trying to perform is not supported by the airline in your specific market. Solution: Also Read: ERROR: NO TAX COULD BE RETRIEVED, PLEASE ADD…
When you display the refund record using TRF, the Tax Refund amount shows 0 (zero). By checking further with TRFT, you will find that the system has not stored any tax details for this ticket in the refund record. As a result, the system cannot calculate the refund and prompts you to add taxes manually. Solution: 1.…
This error occurs for one of the following reasons: Solution: Step 1: Check and correct the passenger name format. For more details, refer to: HE NAME CHANGE Step 2: Issue tickets one passenger at a time. Instead of issuing all passengers together, enter: This reduces the message size and avoids the error. Also Read: CT…
The PNR contains multiple TSTs (e.g., separate TSTs for adults and children), but the FT (Tour Code) line is entered without specifying which passenger it applies to. Even if all passengers share the same Tour Code, some airlines require the system to know exactly who the FT line belongs to. When it is not associated with a specific passenger…
This error occurs for one of the following reasons: Solution: If the BSP balance is fine, contact the airline directly to request a new ticket stock. Display the TST and check the number of flights and ARNK (Surface) segments.The e-ticketing system allows a maximum of 16 flights and 2 Surface (ARNK) segments. If the number of segments exceeds 16: Issue tickets one…
This error appears when the agent tries to issue a ticket using the TTP command. Cause: This error occurs when: When the commission cannot be validated against the CCI settings, the system blocks the issuance. Solution: Step 1: Delete the existing commission (FM) line from the PNR. Step 2: Re-enter the commission (FM) line again. Step 3: Try to…