A complete guide for travel agents on fixing the COMMISSION NOT VALIDATED – RE-ENTER COMMISSION error in Amadeus when issuing tickets with the TTP command.
One of the most common ticket issuance errors in Amadeus appears when an agent tries to issue a ticket using the TTP command and receives the message: “COMMISSION NOT VALIDATED – RE-ENTER COMMISSION.” This error blocks the ticketing process and can be confusing because the commission element already exists in the PNR. The problem is not the commission itself, but how it is validated against the office profile settings. This article explains the exact cause of the error, the step-by-step solution, and what to do if the issue persists after re-entering the commission.
Cause of the “Commission Not Validated” Error
This error occurs when the following conditions are met:
- The PNR contains a commission (FM) element.
- The office profile Commission Control Indicator (CCI) field is configured to require validation of the commission before ticketing.
- The commission cannot be validated against the CCI settings, so the system blocks the issuance.
In short, the system is asking you to re-enter the commission so it can be validated properly against the office profile rules.
Solution: Re-Enter the Commission Element
Step 1: Delete the existing commission (FM) line
Remove the current FM element from the PNR to clear the unvalidated commission.
Step 2: Re-enter the commission (FM) line again
Enter the FM element once more so the system can validate it against the CCI settings in your office profile.
Step 3: Try to issue the ticket again using TTP
Once the commission has been re-entered and validated, run the TTP command to issue the ticket.
TTPIf the Problem Persists
If the same error keeps appearing after re-entering the commission, the issue is likely in the office profile configuration, not in the PNR itself.
Contact Amadeus Customer Services and request them to update the CCI field in your office profile.
Once the CCI field has been updated by Amadeus, follow these steps in order:
- Issue the ticket.
- Delete the FM element again.
- Re-enter the FM element.
Quick Fix Checklist
- Check the PNR for an existing commission (FM) line.
- Delete the FM element.
- Re-enter the FM element.
- Retry ticketing with the TTP command.
- If the error returns, contact Amadeus Customer Services.
- Ask them to update the CCI field in your office profile.
- After the update, issue the ticket, delete the FM, and re-enter it again.
Frequently Asked Questions
What does “COMMISSION NOT VALIDATED” mean?
It means the commission (FM) element in the PNR could not be validated against the Commission Control Indicator (CCI) settings in your office profile, so the system blocked ticketing.
How do I fix it quickly?
Delete the FM line, re-enter it, and try to issue the ticket again with the TTP command.
What if the error keeps coming back?
Contact Amadeus Customer Services and ask them to update the CCI field in your office profile. After the update, issue the ticket, delete the FM element, and re-enter it.
Conclusion
The COMMISSION NOT VALIDATED – RE-ENTER COMMISSION error is usually caused by a mismatch between the PNR commission element and the CCI setting in your office profile. In most cases, deleting and re-entering the FM line resolves the problem instantly. If it does not, the CCI field in your Amadeus office profile needs to be updated by Amadeus Customer Services. Once the profile is corrected, the ticket will issue smoothly without further errors.
Also Read:
CHECK SSR/NUMBER IN PARTY
COMBINATION NOT ALLOWED [TTP]
CHECK PASSENGER ASSOCIATION
