Amadeus errors
A complete guide to Amadeus errors, solutions, and troubleshooting tips. Learn how to fix common Amadeus system issues, booking errors, and reservation problems with practical step-by-step explanations.
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INVALID – PAST DATE SEGMENT
A practical guide for travel agents on fixing the pricing error on flown segments in Amadeus when using FXP, FXX, FXB, or FXR commands. One of the most frustrating Amadeus pricing errors happens when an agent tries to price an itinerary using commands such as FXP, FXX, FXB, or FXR — and the system…
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FREQUENT FLYER/SSR INPUT RESTRICTED
A practical guide for travel agents on fixing the SR FQTV frequent flyer error in Amadeus — why manual entries are rejected and how to use FFN instead. The SR FQTV error is a common Amadeus PNR error that appears when an agent tries to manually enter a frequent flyer number into the PNR…
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EXCHANGE DOC IN FO DOES NOT MATCH ETKT RECORD
A practical guide for travel agents on fixing the FO element ticket number mismatch error in Amadeus when reissuing a ticket with TTP/EXCH or TTP/RT. When you reissue a ticket in Amadeus, the system does not simply trust what you typed into the PNR. It compares the old ticket number stored in the FO…
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CT RJT: ETKT RJT – NO INTERLINE BETWEEN CARRIERS
A practical guide for travel agents on fixing the No E-Ticket Agreement error in Amadeus — covering TGAD checks, validating carrier changes, repricing with the operating carrier, and GSA options. The No E-Ticket Agreement error is a common ticketing error in Amadeus that appears when you try to issue a ticket for an itinerary…
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ETKT FUNCTION NOT SUPPORTED FOR THIS CARRIER
A practical guide for travel agents on fixing the E-Ticketing Function Not Supported error in Amadeus — why it happens and how to check supported functions with HE ETT. The E-Ticketing Function Not Supported error is a common Amadeus ticketing error that appears when an agent tries to perform an e-ticketing function and the…
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ERROR: NO TAX COULD BE RETRIEVED, PLEASE ADD THEM MANUALLY
A practical guide for travel agents on fixing the TRF Tax Refund showing 0 error in Amadeus — how to retrieve the correct taxes from the ticket and add them manually to the refund record. When processing a refund in Amadeus, you may open the refund record with the TRF command and find that…
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MESSAGE SIZE EXCEEDED
A complete step-by-step guide for travel agents using Amadeus and GDS systems. Travel agents and reservation system users often encounter a recurring ticket issuance error when trying to issue flight tickets. In many cases, the problem is caused by an incorrect passenger name format or by an EDIFACT message that exceeds the allowed size…
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ETKT DISALLOWED – MULTIPLE TOUR CODES
A practical guide for travel agents on fixing the FT Tour Code issuance error in PNRs that contain multiple TSTs for adults and children. One of the most confusing ticket issuance errors in Amadeus and other GDS systems happens when a PNR contains multiple TSTs — for example, a separate TST for adult passengers…
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ETKT: MAXIMUM NUMBER OF FLIGHTS/PASSENGERS/TICKETS EXCEEDED
A practical guide for travel agents on fixing the ticketing limit error in Amadeus — covering flight limits, group PNR limits, ticket stock limits, and IATA BSP balance issues. A ticketing limit error in Amadeus is frustrating because it does not always point to a single cause. The system blocks issuance whenever one of…
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COMMISSION NOT VALIDATED – RE-ENTER COMMISSION
A complete guide for travel agents on fixing the COMMISSION NOT VALIDATED – RE-ENTER COMMISSION error in Amadeus when issuing tickets with the TTP command. One of the most common ticket issuance errors in Amadeus appears when an agent tries to issue a ticket using the TTP command and receives the message: “COMMISSION NOT…