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How to Display Ticket Conditions in AmadeusHow to Book an Infant with a Seat in Amadeus & GDSAmadeus Lesson 12: How to add seat Selection & EMD IssuanceAmadeus Lesson 11: Special Meals & Wheelchair Requests (SSR)Amadeus Lesson 10: How to Change Passenger Name in PNRAmadeus FXD: Essential Commands for Finding the Best AirfareHow to Retrieve a Past Date Booking in AmadeusAmadeus Lesson 9: How to issue ticketAmadeus Lesson 8: How to add FOP, Commission &(FV)Amadeus Lesson 7: How to add passport Information (SR DOCS)Amadeus Lesson 6: How to price a PNR(FXX, FXP, FXR & FXB)Amadeus Lesson 5: How to add a Frequent Flyer Card (FFN & SR)Amadeus lesson 4: how to add Contact Information (AP&SR)Amadeus lesson 3: Ticketing Arrangement & Save PNRAmadeus lesson 2: How to add Passenger Names (NM)Split PNR Commands in Amadeus, Galileo, and SabreHow to clone PNR in Amadeus , Galileo and saberhow to send Itineraries via Amadeus, Galileo, SabreHow to Add a Frequent Flyer in Amadeus, Galileo & SabreHow to add Passport Data in Amadeus Galileo SabreHow to add contact details in Amadeus, Galileo, SabreHow to Master Amadeus Encode & Decode CommandsMinimum Connecting Time (MCT) – Quick GuideHow to Transfer PNR in Galileo, Amadeus & SabreAmadeus Queues : How to Use Them EfficientlyHow to Change a Passenger Name in a PNRAmadeus lesson 1: How to search for a flightThe Ultimate Amadeus Commands GuideRetention Segments: How to Keep Your PNR ActiveHow to Use ARNK in Amadeus, Sabre & GalileoVoid in Amadeus System – Simple Guide for Travel AgentsHow to Process a Manual Refund in Amadeus (Step-by-Step Guide)How to Create a Group PNR in (Amadeus, Galileo & Sabre)How to Create a PNR in Amadeus
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How to Book an Infant with a Seat in Amadeus & GDSHow to Retrieve a Past Date Booking in SabreSplit PNR Commands in Amadeus, Galileo, and SabreHow to clone PNR in Amadeus , Galileo and saberhow to send Itineraries via Amadeus, Galileo, SabreHow to Add a Frequent Flyer in Amadeus, Galileo & SabreHow to add Passport Data in Amadeus Galileo SabreHow to add contact details in Amadeus, Galileo, SabreMinimum Connecting Time (MCT) – Quick GuideHow to Transfer PNR in Galileo, Amadeus & SabreSabre Queue : A Quick Guide for Managing PNRsHow to Change a Passenger Name in a PNRThe Ultimate Sabre Commands GuideRetention Segments: How to Keep Your PNR ActiveHow to Use ARNK in Amadeus, Sabre & GalileoHow to Void Tickets in Sabre & GalileoHow to Create a Group PNR in (Amadeus, Galileo & Sabre)How to Create a PNR in Sabre

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EXCHANGE DOC IN FO DOES NOT MATCH ETKT RECORD

This error occurs when you attempt to reissue a ticket (via TTP/EXCH or TTP/RT).

Why it happens:

The system compares the old ticket number stored in the FO element (which holds the exchange document info) against the actual ticket record. If there is any discrepancy – a wrong airline code, an incorrect ticket number, or a formatting mistake – the system rejects the transaction.

How to fix it:

Check the real ticket number – display the e-ticket record using TWD (e.g., TWD/Lx where x is the FA line number, or simply TWDRT to redisplay the current record).
Compare the number shown in TWD with the number inside your FO element. Look carefully at both the airline prefix and the numeric part.
Correct the FO element – if they don’t match, update the FO line with the exact ticket number that appears in the TWD record.
Retry the reissue – after the correction, run the reissue command again (TTP/RT or TTP/EXCH), and it should go through.