Amadeus Queues : How to Use Them Efficiently

If you work with Amadeus GDS, you’ve likely heard of queues. However, many agents don’t fully grasp their value. This guide will explain what Amadeus queues are, why they matter, and how to effectively use them in your daily tasks.

What Are Queues in Amadeus?

In Amadeus, queues are organized storage areas where PNRs (bookings) are placed either automatically or manually for follow-up actions.

Think of queues as your to-do list within the system. Instead of checking every booking one by one, Amadeus automatically sends important cases, such as schedule changes, confirmations, or ticketing deadlines, into queues for efficient handling.

Why Are Queues Important?

Queues help you:

Stay organized and avoid missing important actions
Monitor airline updates like schedule changes
Manage ticketing deadlines and confirmations
Quickly address customer requests
Enhance workflow efficiency within your agency

Without queues, managing bookings would be disorganized, especially in busy environments.

Amadeus Queue Numbers and Their Purpose

Here are the key queues you should know:

QUEUE NUMBER ID PURPOSE
0 – Special GENERAL General Queue
1 – Dual CONFO Confirmation of segments and services
2 – Dual KL Confirmation from Waitlist
3 – Special OPTION Options
4 – Special RPCHNG Responsibility Change
5 – Special RATES Rates Queue
7 – Dual SKEDCHG Schedule Change
8 – Dual TKTG Ticketing Arrangement
9 – Special OA CTRL Other Airline Control
12 – Special XTL Expired Ticket Time Limit
23 – Special RQR Request for Reply
80 – Special PTA Prepaid Ticket Advice
87 – Dual GRPS Group Review
94 – Dual MSG-CP Message regarding Customer Profile
96 – Dual MSG-PDR Message – Past Date PNR
97 – Dual MSG Message – Delay Date/Time

How to Display Queues in Amadeus

Display total queues without categories and date ranges
Use: QTQ
Display queues that contain PNRs
Use: QT

How to Open a Queue for ex , open Queue number 7

QS7

Open a queue with a category:

QS7C1
7 = Queue number
C1 = Category 1

Understanding Queue Categories

Some queues are divided into categories to better organize tasks.

For example:

Explanation:
Queue 7 (SKEDCHG) = Schedule Change
It contains categories (C)
To open Category 1 inside Queue 7, you use:
QS7C1

So the idea is simple:
Queue = main folder
Category = sub-folder inside the queue

Working Inside a Queue

Once you enter a queue, like Queue 7 (Schedule Change), you will process PNRs using the following commands:

Basic Queue Commands
QN → Remove PNR from queue
IG → Ignore and move to the next PNR (PNR stays in queue)
QI → Exit queue

Handling PNR Changes
ERK → Remove inactive segments

Important:
If you modify a PNR, you must save it using:
RFM + ER

Advanced Commands
QIR → Ignore and redisplay PNR outside queue
QD → Move PNR to the bottom of the queue
QR1 → Delete all PNRs from Queue 1
QE8 → Transfer PNR to Queue 8 (PNR must be opened first)
QE8C1 → Transfer PNR to Queue 8, Category 1

Practical Example: Schedule Change Queue

Queue 7 (SKEDCHG) is crucial.

When airlines change flight times, bookings are automatically sent here.

Your job:

Open the queue
Review the changes
Inform the customer or rebook if needed
Save and remove the PNR from the queue

Final Thoughts

Mastering queues in Amadeus is vital for any travel agent. It helps you stay organized, avoid errors, and handle bookings professionally.

If you use queues properly, you will:

Save time
Reduce errors
Improve customer service