If you work with Galileo GDS queues are something you cannot ignore. They help organize your bookings, which are also known as PNRs and they alert you about any changes. This way nothing gets missed. Lets talk about queues in a way without using complicated ideas.
What are queues in Galileo GDS?
In Galileo GDS queues are like lists of work that are done automatically. Your booking files or PNRs are put into these queues based on what needs to be done what has changed or what tasks are still pending.
You can think of queues like your inbox. If there are updates they go into a queue. If an airline makes changes it goes into a queue. If you need to be reminded about ticketing it goes into a queue.
Of checking every single booking by hand Galileo GDS pushes the important PNRs to you. This makes your job a lot easier.
Why are queues important in Galileo GDS?
Queues are very important because they help you keep track of all the updates to your bookings. They prevent you from missing ticketing deadlines. They keep you updated about changes to airline schedules. They also help organize the work between team members, who are known as PCCs.. They make your work more efficient and accurate.
Without queues in Galileo GDS managing a lot of bookings would be very confusing.
Common Galileo GDS queue commands that you must know
Here are some useful commands that every agent uses every day:
- QCA: this command shows you the queues that have PNRs in them
- Q/6: this command opens queue number 6
- QR: this command removes the PNR from the queue
- I: this command ignores the PNR. Keeps it in the queue
- QXI: this command exits the queue
There are also transfer commands:
- QEB/PCC: this command moves the PNR to another PCC
- QEB/PCC/3: this command moves the PNR to another PCC in queue 3
- QEB/3: this command moves the PNR to queue 3
To clean up a PNR you can use the command @ALL. R.m. ER. This command removes parts of the PNR and saves it.
These commands are the things you need to know to handle queues in Galileo GDS.
Galileo GDS queue numbers and what they mean
Here are the important queue numbers and what they are used for:
Priority and general queues
- Queue 0 is for things that are urgent and need to be done right away
- Queue 1 is for regular bookings
- Queue 1*CPD is for bookings that are past their date and need to be reviewed
Airline and booking updates
- Queue 2 is for seating replies
- Queue 3 is for synchronisation advice
- Queue 16 is for vendor remarks
- Queue 24 is for updates about hotels and cars
- Queue 25 is for service information
Follow-ups and ticketing
- Queue 7 is for follow-ups about things that are required
- Queue 9 is for reviewing tickets
- Queue 10 is for reviewing tickets
- Queue 14 is for tickets that were rejected automatically
Booking review and fares
- Queue 11 is for fares
- Queue 12 is for reviewing booking files
Groups and special cases
- Queue 15 is for groups
Status changes
- Queue 17 is for waitlists
- Queue 18 is for things that are urgent and need to be done within 14 days
- Queue 19 is for things that are not as urgent and can be done outside of 14 days
Problem and error queues
- Queue 20 is for things that cannot be done
- Queue 21 is for things that cannot be confirmed
- Queue 23 is for notifications about cancelled parts of bookings
Schedule changes
- Queue 22 is for changes to schedules
These queues are very important for your daily work.
A real-life example of how agents work
is how agents usually work:
They start their day by checking the active queues with the command QCA.
Then they open the queue with the command Q/0.
Next they handle the PNR, which means they fix it update it or contact the client.
After that they remove the PNR from the queue with the command QR.
Finally they move it to another team with the command QEB/PCC.
They do this over and over throughout the day.
Some tips, for working with Galileo GDS queues
Always check the urgent queue first.
Never ignore the schedule changes queue.
Clean up your PNRs regularly.
Use transfer queues to share your workload.
Do not leave PNRs stuck in queues. Clear them every day.
This will help you work efficiently with Galileo GDS queues.
Read also :
How to Create PNR Galileo – Step by Step
The Ultimate Galileo Commands Guide
The Ultimate Sabre Commands Guide