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Galileo FS : Essential Commands for Finding the Best Airfare
The FS (Fare Shopping) command in Galileo/Smartpoint allows you to search flights and compare fares in a single entry. It is one of the fastest ways to find the best available options for your customers. Most Useful FS Commands Command Description FSCAI15JULSHJ One-way journey FSCAI15JULSHJ22JULCAI Round-trip journey FSCAI15JULSHJ20JULAUH25JULCAI Multi-city journey FS2CAI15JULSHJ22JULCAI Search for 2…
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Amadeus FXD: Essential Commands for Finding the Best Airfare
FXD (Master Pricer) is one of the most useful Amadeus commands for finding the lowest available fares and alternative flight options. It allows agents to search by date, airline, cabin class, connection points, and more. The table below includes the most commonly used FXD entries for daily reservations work. Command Purpose FXDLHR/D15SEPDXB Search a…
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INVALID – PAST DATE SEGMENT
This error appears when using pricing commands such as FXP, FXX, FXB, or FXR. Cause: The system detects that the segment you are trying to price has already been flown or its travel date has passed. Example scenario:A segment shows status FLWN (flown), meaning it has already been used. The system will not price it as a regular active segment…
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FREQUENT FLYER/SSR INPUT RESTRICTED
This error appears when you try to manually enter a frequent flyer number in the PNR using the SR FQTV command. Why it happens: Some airlines restrict manual SR FQTV entries for security or policy reasons. The system blocks the manual input and returns this error. How to fix it: EXCHANGE DOC IN FO DOES NOT MATCH ETKT…
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EXCHANGE DOC IN FO DOES NOT MATCH ETKT RECORD
This error occurs when you attempt to reissue a ticket (via TTP/EXCH or TTP/RT). Why it happens: The system compares the old ticket number stored in the FO element (which holds the exchange document info) against the actual ticket record. If there is any discrepancy – a wrong airline code, an incorrect ticket number, or a formatting mistake –…
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How to Retrieve a Past Date Booking in Sabre
If you need to retrieve a past date booking in Sabre, you can search using the record locator, ticket number, or passenger name. This is especially useful when assisting customers, checking previous reservations, or reviewing ticket details. Recall Commands Action Command Recall by PNR *PNR-P Recall by ticket number *TKT13XXXXXXXXXXXX-P Recall by passenger name…
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How to Retrieve a Past Date Booking in Galileo
Need to access an old Galileo booking after travel has been completed? Galileo allows you to retrieve a Past Date Booking File (PDR) using the record locator. This is useful when checking ticket history, investigating customer inquiries, reviewing changes, or verifying previous booking activity. Requesting a Past Date Booking Use the booking’s record locator…
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How to Retrieve a Past Date Booking in Amadeus
Sometimes you may need to access an old or closed PNR to check booking details, ticket information, fare history, or previous transactions. Amadeus provides several commands that allow you to retrieve archived bookings using either the ticket number or the record locator. If RPP is supported in your office, you can retrieve the PNR…
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CT RJT: ETKT RJT – NO INTERLINE BETWEEN CARRIERS
This error occurs when there is no e-ticket agreement between the carriers involved in the itinerary. Possible reasons: Solution: Step 1: Check e-ticket agreements between carriers. Use the command:TGAD-[carrier code]/[carrier code]Example: TGAD-MS/SM Airlines can have the following agreement types: For more information, refer to: HE TGAD Step 2: Choose another validating carrier. If no e-ticket agreements exist between…
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ETKT FUNCTION NOT SUPPORTED FOR THIS CARRIER
This error appears when the agent tries to perform an e-ticketing function, such as: Cause: Some airlines do not support all e-ticketing functions in all markets. The function you are trying to perform is not supported by the airline in your specific market. Solution: Also Read: ERROR: NO TAX COULD BE RETRIEVED, PLEASE ADD…