Manual Refund in Amadeus: Step-by-Step TRF & TRFU Commands Guide
Manual refunds in Amadeus GDS are used when the automatic refund is not applicable or when special fare rules, waivers, or tax adjustments are required. This guide explains how to perform a manual refund in Amadeus using TRF commands, with a real example and final refund result.
Good to know: Before processing any refund, always check the fare rules with FQD and FQN commands to confirm penalties, tax refundability, and any waiver conditions.
What Is a Manual Refund in Amadeus?
A manual refund allows agents to:
- Adjust used and unused fare amounts
- Manually control refund penalties
- Modify or delete taxes
- Apply waiver codes
- Add remarks for audit or airline reference
This process is commonly used for partially used tickets, special waivers, or airline instructions where the standard automatic refund doesn’t apply correctly.
Prerequisites Before Starting
Before processing a manual refund, make sure:
- The ticket is eligible for refund โ not voided, not already refunded
- You have airline authorization if required (waiver, medical, IROPS)
- You know the correct used fare, refund fee, and refundable taxes
Important: Never process a refund on a ticket that is still within the void window. Void first โ it’s cleaner, faster, and avoids penalties.
Step-by-Step Manual Refund Process in Amadeus
1. Display the Refund Mask
AMADEUS ยท TRF
TRF123-56789010
Opens the refund mask for the specified ticket number
2. Enter the Used Fare Amount
AMADEUS ยท TRFU/U
TRFU/U1360
U = Used Fare โ indicates the portion of the fare already consumed
3. Enter the Original Fare
AMADEUS ยท TRFU/F
TRFU/F500
The fare originally paid by the passenger
4. Add the Refund / Cancellation Fee
AMADEUS ยท TRFU/CP
TRFU/CP100A
CP = Cancellation Penalty ยท A = Absolute amount
5. Display Taxes in the Refund Mask
AMADEUS ยท TRFT
TRFT
Shows all taxes associated with the ticket
6. Refund a Specific Tax
AMADEUS ยท TRFU/TU
TRFU/TU-600
Refunds tax number 1 with an amount of 600
7. Delete a Non-Refundable Tax
AMADEUS ยท TRFU/TX
TRFU/TX3
Removes tax number 3 from the refund calculation
8. Add a Tax Breakdown (US Taxes)
AMADEUS ยท TRFU/TA
TRFU/TA17.20ZP JFK 4.5
Used mainly for US tax breakdowns and audit compliance
9. Redisplay the Refund Mask
AMADEUS ยท TRF
TRF
Always review the refund details before confirmation
10. Add a Remark
AMADEUS ยท TRFU/RM
TRFU/RM ANY REMARK HERE
Remarks are important for airline audit, internal tracking and refund justification
11. Enter Waiver Code
AMADEUS ยท TRFU/WA
TRFU/WA
Used when a waiver applies (schedule change, medical, airline approval)
12. Ignore the Refund (If Needed)
AMADEUS ยท TRFIG
TRFIG
Exits without saving changes
13. Confirm the Refund
AMADEUS ยท TRFP
TRFP
Finalizes and processes the manual refund
Pro tip: Always redisplay the refund mask with
TRF after making changes and before pressing TRFP. This catches typos and ensures all adjustments are correct before the refund is finalized.
Final Manual Refund Result (Example Output)
Below is an example of the refund record generated from the refund mask. This record is stored in the PNR and used for audit and settlement.
AMADEUS ยท REFUND RECORD
REFUND RECORD AGT-ROOT ROOT/24Dec25 F TKT-Y MANUAL REFUND NM NAME HAMED/MAHMOUD I ISSUED 24Dec25 D1 DOCUMENT 482-9011099167 F FARE PAID AED 500 U FARE USED 1360 CP CANX FEE 100 FARE REFUND 0 XT TAX REFUND 585 >TRFT REFUND TOTAL 585 FP1 CASH 585 S ITINERARY INTERNATIONAL RM ANY REMARK HERE WA WAIVER CODE
Reading the refund record:
- FARE PAID โ original amount the passenger paid
- FARE USED โ value of the transportation already consumed
- CANX FEE โ cancellation penalty deducted from the refund
- FARE REFUND โ the remaining fare after deductions (can be zero)
- TAX REFUND โ total refundable taxes (shown via TRFT)
- REFUND TOTAL โ final amount returned to the passenger
Important Notes for Agents
- Fare refund can be zero if the used fare exceeds the paid fare โ this is normal for partially used tickets.
- Taxes may still be refundable even when the fare is non-refundable. Always check the tax rules.
- Always double-check tax rules per airline and country โ some taxes (like YQ) are often non-refundable.
- Save remarks and waiver codes for audit protection and to justify the refund if the airline queries it.
- Void before refund if the ticket is still within the same-day window โ voiding avoids penalties entirely.
ADM warning: Incorrect refunds โ especially refunding non-refundable taxes or miscalculating the used fare โ are one of the most common causes of Agency Debit Memos (ADMs). Always double-check with the airline’s fare rules before confirming.
Quick Reference Table
Bookmark this table for quick access during your daily work.
| Command | Purpose | Example |
|---|---|---|
| TRF | Open or redisplay the refund mask | TRF123-56789010 |
| TRFU/U | Enter used fare amount | TRFU/U1360 |
| TRFU/F | Enter original fare paid | TRFU/F500 |
| TRFU/CP | Add cancellation penalty | TRFU/CP100A |
| TRFT | Display all taxes in the refund mask | TRFT |
| TRFU/TU | Refund a specific tax | TRFU/TU-600 |
| TRFU/TX | Delete a non-refundable tax | TRFU/TX3 |
| TRFU/TA | Add US tax breakdown | TRFU/TA17.20ZP JFK 4.5 |
| TRFU/RM | Add a remark | TRFU/RM ANY REMARK HERE |
| TRFU/WA | Enter waiver code | TRFU/WA |
| TRFIG | Ignore the refund and exit | TRFIG |
| TRFP | Confirm and process the refund | TRFP |
Related reading: For penalty structures and fare rules, see How to Display Ticket Penalties in Amadeus (FQD & FQN). For the void process, read Void in the Amadeus System.
Frequently Asked Questions
What is a manual refund in Amadeus?
A manual refund in Amadeus is a process used when the automatic refund is not applicable or when special fare rules, waivers, or tax adjustments are required. It allows agents to adjust used and unused fare amounts, manually control penalties, modify or delete taxes, apply waiver codes, and add remarks for audit or airline reference.
What is the TRF command in Amadeus?
TRF is the Amadeus command used to open and display the refund mask for a ticket. Enter TRF followed by the ticket number (e.g.,
TRF123-56789010) to open the refund record. Displaying TRF alone redisplays the current refund mask for review.What does TRFU/U mean in Amadeus?
TRFU/U is the Amadeus command used to enter the used fare amount in a refund mask. For example:
TRFU/U1360 indicates that 1360 of the fare has already been consumed by the passenger. This amount is deducted from the original fare to calculate the refundable balance.How do I add a cancellation penalty to a refund in Amadeus?
Use TRFU/CP followed by the amount and the letter A. For example:
TRFU/CP100A adds a cancellation penalty of 100 as an absolute amount. CP = Cancellation Penalty and A = Absolute.How do I delete a non-refundable tax in Amadeus?
Use TRFU/TX followed by the tax number. For example:
TRFU/TX3 removes tax number 3 from the refund calculation. You can also use TRFT to display all taxes and confirm which number to delete.What does TRFP do in Amadeus?
TRFP is the Amadeus command that confirms and processes a manual refund after all data has been entered in the refund mask. Once you press TRFP, the refund is finalized and the refund record is generated.
What does TRFIG do in Amadeus?
TRFIG is the Amadeus command used to ignore a manual refund. It exits the refund mask without saving any of the changes you have entered. Use it when you need to abandon the refund and start over.
Can the fare refund be zero in Amadeus?
Yes. If the used fare exceeds the original paid fare, the fare refund can be zero. However, taxes may still be refundable even when the fare is non-refundable. Always check the tax rules for the specific airline and country before confirming the refund.
๐ Related Guides
Amadeus
How to Process a Manual Refund in Amadeus โ Step by Step
Amadeus
Void in the Amadeus System โ Simple Guide for Travel Agents
Fees & Refunds
Void vs Refund in Aviation: How to Avoid Fees and Save Money
Amadeus
How to Display Ticket Penalties in Amadeus (FQD & FQN)
Sabre & Galileo
How to Void Tickets in Sabre & Galileo
Compliance
What Causes ADM in Airlines โ Full Guide for Travel Agencies
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