Manual refunds in Amadeus GDS are used when the automatic refund is not applicable or when special fare rules, waivers, or tax adjustments are required. This guide explains how to perform a manual refund in Amadeus using TRF commands, with a real example and final refund result.
What Is a Manual Refund in Amadeus?
A manual refund allows agents to:
- Adjust used and unused fare amounts
- Manually control refund penalties
- Modify or delete taxes
- Apply waiver codes
- Add remarks for audit or airline reference
This process is commonly used for partially used tickets, special waivers, or airline instructions.
Prerequisites Before Starting
Before processing a manual refund, make sure:
- The ticket is eligible for refund
- You have airline authorization if required
- You know the correct used fare, refund fee, and refundable taxes
Step-by-Step Manual Refund Process in Amadeus
1. Display the Refund Mask
TRF123-56789010
This command opens the refund mask for the specified ticket number.
2. Enter the Used Fare Amount
TRFU/U1360
U= Used Fare- This indicates the portion of the fare already consumed.
3. Enter the Original Fare
TRFU/F500
This is the fare originally paid by the passenger.
4. Add the Refund / Cancellation Fee
TRFU/CP100A
CP= Cancellation PenaltyA= Absolute amount
5. Display Taxes in the Refund Mask
TRFT
This command shows all taxes associated with the ticket.
6. Refund a Specific Tax
TRFU/TU-600
Refunds tax number 1 with an amount of 600.
7. Delete a Non-Refundable Tax
TRFU/TX3
Removes tax number 3 from the refund calculation.
8. Add a Tax Breakdown (e.g. US Taxes)
TRFU/TA17.20ZP JFK 4.5
This is used mainly for US tax breakdowns and audit compliance.
9. Redisplay the Refund Mask
TRF
Always review the refund details before confirmation.
10. Add a Remark
TRFU/RM ANY REMARK HERE
Remarks are important for:
- Airline audit
- Internal tracking
- Refund justification
11. Enter Waiver Code
TRFU/WA
Used when a waiver applies (e.g. schedule change, medical, airline approval).
12. Ignore the Refund (If Needed)
TRFIG
Use this command if you need to exit without saving changes.
13. Confirm the Refund
TRFP
This command finalizes and processes the manual refund.
Final Manual Refund Result (Example Output)
Below is an example of the refund record generated from the refund mask:
REFUND RECORD AGT-ROOT ROOT/24Dec25 F TKT-Y MANUAL REFUND
NM NAME HAMED/MAHMOUD
I ISSUED 24Dec25
D1 DOCUMENT 482-9011099167
F FARE PAID AED 500
U FARE USED 1360
CP CANX FEE 100
FARE REFUND 0
XT TAX REFUND 585 >TRFT
REFUND TOTAL 585
FP1 CASH 585
S ITINERARY INTERNATIONAL
RM ANY REMARK HERE
WA WAIVER CODE
Important Notes for Agents
- Fare refund can be zero if the used fare exceeds the paid fare
- Taxes may still be refundable even when fare is non-refundable
- Always double-check tax rules per airline and country
- Save remarks and waiver codes for audit protection
Conclusion
Manual refunds in Amadeus provide full control over fare usage, penalties, and tax refunds. While the process requires attention to detail, following the correct TRF / TRFU commands ensures accuracy, compliance, and successful refund processing.
Mastering manual refunds is an essential skill for travel agents, airline staff, and GDS professionals.
Related Guides :
