WCHR vs WCHS vs WCHC: Wheelchair SSR Codes Explained for Travel Agents
In the aviation industry, the codes WCHC, WCHR, and WCHS are Special Service Request (SSR) codes defined by IATA. They are used in airline reservation systems to indicate the type of wheelchair assistance a passenger requires.
Understanding the difference between these codes is essential for travel agents, airport staff, and airline employees to ensure smooth passenger handling and proper service.
WCH โ which stands for WheelCHair โ and the last letter indicates the passenger’s mobility level: R for Ramp, S for Steps, and C for Cabin.
1) WCHR โ Wheelchair Ramp
WCHR โ Wheelchair Ramp
Meaning: The passenger can walk short distances and can climb or descend aircraft stairs, but needs a wheelchair for long distances inside the airport.
WCHR Features
- Can walk short distances
- Can use aircraft stairs independently
- Needs wheelchair assistance from check-in to the gate
- Does not require assistance inside the aircraft cabin
2) WCHS โ Wheelchair Steps
WCHS โ Wheelchair Steps
Meaning: The passenger cannot climb or descend aircraft stairs but can walk short distances inside the aircraft cabin.
WCHS Features
- Needs wheelchair assistance within the airport
- Requires help when boarding or disembarking (stairs or ramp)
- Can walk to their seat inside the aircraft with minimal assistance
3) WCHC โ Wheelchair Cabin
WCHC โ Wheelchair Cabin
Meaning: The passenger is completely immobile and cannot walk at all. Full assistance is required.
WCHC Features
- Needs wheelchair assistance at all times
- Cannot walk or use aircraft stairs
- Requires aisle chair assistance to reach the aircraft seat
- Needs help during boarding and deplaning
Quick Comparison Table
The difference between WCHR, WCHS and WCHC depends on the passenger’s mobility level.
| Code | Meaning | Can Walk Short Distances? | Can Use Aircraft Stairs? | Needs Aisle Chair? |
|---|---|---|---|---|
| WCHR | Wheelchair Ramp | โ Yes | โ Yes | โ No |
| WCHS | Wheelchair Steps | โ Yes | โ No | โ No |
| WCHC | Wheelchair Cabin | โ No | โ No | โ Yes |
WCHR โ Can walk, can use stairs, needs help for long distances only.
WCHS โ Can walk, cannot use stairs, needs help boarding.
WCHC โ Cannot walk at all, needs full assistance.
How to Book Wheelchair SSRs in GDS
Once you have identified the correct code, add the SSR to the PNR using the appropriate command in your GDS.
Amadeus
Galileo
Sabre
Conclusion
The difference between WCHR, WCHS, and WCHC depends on the passenger’s mobility level:
- WCHR โ Can use stairs, needs help for long distances only.
- WCHS โ Cannot use stairs, but can walk short distances.
- WCHC โ Cannot walk at all and requires full assistance.
Selecting the correct SSR code according to IATA standards ensures proper wheelchair service, passenger safety, and smooth airport operations.
If you work in aviation or travel agencies, understanding these codes is essential for accurate booking and professional service delivery.
Frequently Asked Questions
What is the difference between WCHR, WCHS and WCHC?
What does WCHR stand for?
What does WCHS stand for?
What does WCHC stand for?
How do I book a wheelchair SSR in Amadeus?
SR WCHR, SR WCHS or SR WCHC followed by the relevant segment. For example: SR WCHR for segment 1. The SSR is sent to the airline via the PNR.How do I book a wheelchair SSR in Galileo?
SI.MS*WCHR or SI.EK*WCHC. The airline code is mandatory in the Galileo SSR format.How do I book a wheelchair SSR in Sabre?
3WCHR1 or 3WCHC1 where 1 is the segment number. You can add free-text remarks with 3WCHR1/PASSENGER NEEDS ASSISTANCE.Why is it important to select the correct wheelchair SSR code?
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Master Wheelchair SSR Codes in a Safe Simulator
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