Void in Amadeus System – Simple Guide for Travel Agents

When working on the Amadeus system, you may sometimes need to cancel a ticket that was issued by mistake — wrong name, wrong date, incorrect fare, or duplicate issuance.

In this case, you can process a Void, which cancels the ticket on the same day of issuance before the sales report is closed. If done within the allowed time, the ticket is removed from sales without going through the refund process.

Step 1: Display the Daily Report

First, check the issued tickets in your sales report:

SEQ NO A/L DOC NUMBER TOTAL DOC    TAX    FEE   COMM FP PAX NAME AS RLOC   TRNC
------------------------------------------------------------------------------------
005025*123 4567891230       150      0      0      0 CA AHMED/HA SG ABC123 EMDS
005026*123 4567891230         0      0      0      0 CA AHMED/HA SG ABC123 TKTT
005027*123 4567891230         0      0      0      0 CA AL KWEID SG ABC123 TKTT
005028*123 4567891230       150      0      0      0 CA AL KWEID SG ABC123 EMDS
005029*123 4567891230        80     10      0      0 CA YASSIEN/ SG ABC123 TKTT
005030*123 4567891230       230      0      0      0 CA YASSIEN/ SG ABC123 EMDS
005031*123 4567891230       745    325      0      0 CA ABDELSHA SG ABC123 TKTT
005032*123 4567891230       635    375      0      0 CA ABDELAZI SG ABC123 TKTT
005033*123 4567891230       220      0      0      0 CA ABDELAZI SG ABC123 EMDA

This command displays the daily report where you can see:

• Ticket numbers — the document number column
• Line numbers — the sequence number column (SEQ NO)
• Passenger names — the PAX NAME column
• Record locators — the RLOC column
• Transaction types — TKTT (ticket), EMDS/EMDA (EMD)

Step 2: Process the Void (TRDC)

There are three ways to void a ticket in Amadeus, depending on the information you have available.

1. Void by Ticket Sequence Number (From the Report)

Replace 5033 with the ticket sequence number shown in the SEQ NO column of the TJQ report.

2. Void by Line Number

Replace 3 with the correct line number from the report. This is useful when you can see the line in the report but do not want to type the full ticket sequence.

3. Void by Ticket Number (Last 10 Digits)

If you have the ticket number, you can use the last 10 digits. Example: TRDC/TK-0574373759483.

Step 3: Check Airline Void Policy (HE ETT)

Before processing a void, always confirm that the airline allows it.

Replace XX with the airline code. This will display the electronic ticketing information and confirm whether void is permitted for that airline.

Important Notes

Understanding the void procedure in the Amadeus system helps travel agents avoid ADM charges, maintain accurate sales reports, and handle ticketing errors efficiently.

Frequently Asked Questions