When working on the Amadeus system, you may sometimes need to cancel a ticket that was issued by mistake — wrong name, wrong date, incorrect fare, or duplicate issuance.
In this case, you can process a Void, which cancels the ticket on the same day of issuance before the sales report is closed. If done within the allowed time, the ticket is removed from sales without going through the refund process.
Step 1: Display the Daily Report
First, check the issued tickets in your sales report:
TJQ
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SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
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005025*123 4567891230 150 0 0 0 CA AHMED/HA SG ABC123 EMDS
005026*123 4567891230 0 0 0 0 CA AHMED/HA SG ABC123 TKTT
005027*123 4567891230 0 0 0 0 CA AL KWEID SG ABC123 TKTT
005028*123 4567891230 150 0 0 0 CA AL KWEID SG ABC123 EMDS
005029*123 4567891230 80 10 0 0 CA YASSIEN/ SG ABC123 TKTT
005030*123 4567891230 230 0 0 0 CA YASSIEN/ SG ABC123 EMDS
005031*123 4567891230 745 325 0 0 CA ABDELSHA SG ABC123 TKTT
005032*123 4567891230 635 375 0 0 CA ABDELAZI SG ABC123 TKTT
005033*123 4567891230 220 0 0 0 CA ABDELAZI SG ABC123 EMDA
This command displays the daily report where you can see:
- Ticket numbers
- Line numbers
How to Process a Void in Amadeus
1) Void by Ticket Number (From the Report)
If the ticket appears in the TJQ report, use:
TRDC/5033
Replace 5033 with the ticket number shown in the report.
2) Void by Line Number
You can also void using the line number from the report:
TRDC/L3
Replace 3 with the correct line number.
3) Void by Ticket Number (Last 10 Digits)
If you have the ticket number, you can use the last 10 digits:
TRDC/TK-XXXXXXXXXX
Replace XXXXXXXXXX with the last 10 digits of the ticket number.
How to Check if the Airline Supports Void
Before processing a void, always confirm that the airline allows it.
Use the following help entry:
HE ETT XX
Replace XX with the airline code.
This will display the electronic ticketing information and confirm whether void is permitted for that airline.
Important Notes
- Void must be processed on the same day of ticket issuance.
- After report closure, you must process a refund instead of void.
- Always check airline rules before proceeding.
Understanding the void procedure in the Amadeus helps travel agents avoid errors and manage ticketing transactions correctly.
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