How to Void Tickets in Sabre & Galileo: Same-Day Cancellation Guide
When working in global distribution systems (GDS) like Sabre and Travelport Galileo, the Void function allows travel agents to cancel a ticket on the same day of issuance before the reporting period closes. In other words, it helps agents correct mistakes quickly without going through the full refund process.
For example, Void is commonly used to fix ticketing errors such as incorrect passenger details, wrong travel dates, fare miscalculations, or duplicate issuance. Therefore, processing a void on time is essential to avoid additional procedures and possible airline penalties.
Void in the Sabre System
In Sabre, the void process is simple and done directly from the ticket display.
Display Issued Tickets
To display issued tickets in the PNR:
This shows all ticket numbers linked to the booking. The *T entry displays the ticket document numbers and their current status, helping you identify which ticket line number to reference when voiding.
Void the Ticket
To void ticket number 2 (for example):
Sabre will ask for confirmation. To confirm and complete the void:
You must type the command again to finalize the void transaction. The system will confirm once the void has been processed successfully.
Void in the Galileo System
In Galileo, the void entry is more direct.
Void by Ticket Number
Replace TICKET NUMBER with the full ticket number you want to void. The system will return a confirmation message once the void has been processed. The voided ticket will show as VOID in the ticket record.
Important Notes for Sabre and Galileo
- Void must be processed on the same day of issuance โ before the reporting period closes (typically midnight local time for IATA BSP, midnight of the next business day for ARC).
- After the reporting period closes, refund procedures must be used instead.
- Always verify airline void policy before processing โ some airlines have specific rules or do not permit voiding at all.
- Make sure the ticket status allows void before confirming โ the ticket must be in an open status with no flown coupons.
- Voids are final โ there is no process to “unvoid” a previously voided ticket. If you void by mistake, a new ticket must be issued.
Understanding the void procedure in Sabre and Galileo systems helps travel agents avoid ADM charges, maintain accurate sales reports, and handle ticketing errors efficiently.
Quick Reference Table
Bookmark this table for quick access during your daily work.
| GDS | Action | Command |
|---|---|---|
| Sabre | Display issued tickets | *T |
| Sabre | Void ticket number 2 | WV2 (enter twice) |
| Galileo | Void by ticket number | TRV/1251234567890 |
Frequently Asked Questions
What is the void command in Sabre?
WV followed by the line number from the *T display. For example, WV2 voids ticket number 2. Sabre asks for confirmation, and you must enter WV2 again to finalize the void.What is the void command in Galileo?
TRV/ followed by the full ticket number. For example: TRV/1251234567890. The system returns a confirmation message once the void is processed.How do I display issued tickets in Sabre?
*T. This shows all ticket numbers linked to the booking, including their status and issuance details.When can I void a ticket?
What happens if I miss the void window?
Why is voiding important for travel agents?
What errors can be fixed with a void?
Do I need airline approval to void a ticket?
๐ Related Guides
Practise Void Commands in a Safe Simulator
Create a free GDS HUB account and practise *T, WV2 and TRV/ commands in a simulated Sabre or Galileo environment โ no live data, no risk.
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