Sometimes you may need to access an old or closed PNR to check booking details, ticket information, fare history, or previous transactions. Amadeus provides several commands that allow you to retrieve archived bookings using either the ticket number or the record locator.
If RPP is supported in your office, you can retrieve the PNR directly. If not, use RPD, which sends a retrieval request and may take up to 24 hours before the booking becomes available.
Main Recall Commands
| Purpose | Command |
|---|---|
| Recall by ticket number | RPP/TKT-1761234567890 |
| Recall by PNR | RPP/RLC-ABC123 |
| Request archived PNR (if RPP not supported) | RPD/RLC-ABC123 |
Note: An RPD request may take up to 24 hours to be processed.
Office Request List Commands
| Purpose | Command |
|---|---|
| Display Office Request List | RLD |
| Display a specific request line | RLDT3 |
| Display a PDR from the list | PLD2 |
| Retrieve the selected PDR | PLD0 |
If multiple PNRs are returned after using RLDT, use PLD followed by the required line number to open the correct booking.
Historical PNR Display Commands
| Purpose | Command |
|---|---|
| Redisplay the PNR | RPP |
| Redisplay PNR face | RPP/RH |
| Display active TST | RPP/TST |
| Display specific TST | RPP/TST2 |
| Display active TSM | RPP/TSM |
| Display specific TSM | RPP/TSM2 |
| Display TTH history | RPP/TTH |
| Display specific TTH | RPP/TTH2 |
| Display deleted/expired TST history | RPP/TMH |
| Display segment history | RPP/RHI |
Cancel Pending Requests
| Purpose | Command |
|---|---|
| Cancel one request | RLX/5 |
| Cancel multiple requests | RLC/15-20 |
That’s it. These are the most commonly used commands for recalling and reviewing closed PNRs in Amadeus, whether you’re working with a ticket number, record locator, fare history, or archived booking records.
How to add contact details in Amadeus, Galileo, Sabre
What Causes ADM in Airlines? Full Guide for Travel Agencies
How to add Passport Data in Amadeus Galileo Sabre