Amadeus PNR Recall: RPP, RPD & RLD Commands for Archived Bookings
Amadeus provides several commands that allow you to retrieve archived bookings using either the ticket number or the record locator. This is essential when you need to check historical data for customer inquiries, refund requests, or dispute resolution.
In Amadeus, a PNR is purged from the live system 4 days after the start date of its last segment, whether that segment was cancelled or not[reference:0]. Once purged, the booking becomes a Past Date Record (PDR) and requires a recall command to access.
If RPP is supported in your office, you can retrieve the PNR directly and interactively. If not, use RPD, which sends a retrieval request and may take up to 24 hours before the booking becomes available[reference:1].
Main Recall Commands
These are the primary entries for recalling archived PNRs by ticket number, record locator, or via a deferred request.
| Purpose | Command |
|---|---|
| Recall by ticket number | RPP/TKT-1761234567890 |
| Recall by PNR | RPP/RLC-ABC123 |
| Request archived PNR (if RPP not supported) | RPD/RLC-ABC123 |
Office Request List Commands
If multiple PNRs are returned after using RLDT, use PLD followed by the required line number to open the correct booking.
| Purpose | Command |
|---|---|
| Display Office Request List | RLD |
| Display a specific request line | RLDT3 |
| Display a PDR from the list | PLD2 |
| Retrieve the selected PDR | PLD0 |
RLD/G to display only pending requests or RLD/C to see cancelled ones.
Historical PNR Display Commands
Once the archived PNR is retrieved, these commands let you explore its history, fare data, and stored ticket information.
| Purpose | Command |
|---|---|
| Redisplay the PNR | RPP |
| Redisplay PNR face | RPP/RH |
| Display active TST | RPP/TST |
| Display specific TST | RPP/TST2 |
| Display active TSM | RPP/TSM |
| Display specific TSM | RPP/TSM2 |
| Display TTH history | RPP/TTH |
| Display specific TTH | RPP/TTH2 |
| Display deleted/expired TST history | RPP/TMH |
| Display segment history | RPP/RHI |
Cancel Pending Requests
If you submitted a PDR request in error or no longer need the archived booking, you can cancel it using these commands:
| Purpose | Command |
|---|---|
| Cancel one request | RLX/5 |
| Cancel multiple requests | RLC/15-20 |
Frequently Asked Questions
What is the difference between RPP and RPD in Amadeus?
How do I recall an archived PNR in Amadeus by ticket number?
RPP/TKT- followed by the 13-digit ticket number. For example: RPP/TKT-1761234567890. If RPP is not supported in your office, use RPD/TKT- followed by the ticket number instead.How do I recall an archived PNR in Amadeus by record locator?
RPP/RLC- followed by the record locator. For example: RPP/RLC-ABC123. If RPP is not supported, use RPD/RLC-ABC123. An RPD request may take up to 24 hours to process.What does RLDT do in Amadeus?
RLDT3 displays the third request in the list. After using RLDT, use PLD followed by the line number to open the correct booking.How do I view TST history for an archived PNR in Amadeus?
RPP/TTH to display TTH (TST history) for an archived PNR. For deleted or expired TST history, use RPP/TMH. You can also display a specific TST with RPP/TST2, where 2 is the TST number.How do I cancel a pending PNR recall request in Amadeus?
RLX/5 to cancel a single pending request (replace 5 with the request line number). To cancel multiple requests at once, use RLC/15-20 where 15 and 20 are the first and last request line numbers.๐ Related Guides
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