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How to Transfer PNR in Galileo, Amadeus & Sabre

Sharing a PNR between offices is a daily task for travel agents, especially when handling teamwork, ticketing, or support cases. Each GDS system has its own way of transferring or granting access to a booking. Here’s a simple, practical guide.


Galileo (Travelport)

In Galileo, PNR sharing is mainly handled through queues.

  • Open PNR:
    Retrieve the booking as usual.
  • Transfer PNR to another PCC: QEB/PCC
  • Transfer to specific queue number: QEB/PCC/3

This sends the booking to another office’s queue, allowing them to take action.


Amadeus

Amadeus offers more control with access levels and ownership transfer.

  • Open PNR:
    Retrieve the booking.
  • Share PNR with another office: ES/G OFFICEID-B
  • Access Levels:
    • R → Read only
    • B → Full access
    • T → Ticketing only
    • No access → Restrict completely
  • Save the action: RFM + ER
  • Remove sharing: ESX
  • Transfer ownership of PNR: RP/OFFICEID

This is useful when another office becomes fully responsible for the booking.


Sabre

Sabre uses simple commands for transferring and canceling PNR sharing.

  • Open PNR:
    Retrieve the booking.
  • Transfer PNR to another PCC: 5WT-PCC/ON
  • Cancel transfer: 5WT-PCC/OFF



Read Also:

Sabre Queue : A Quick Guide for Managing PNRs

The Ultimate Galileo Commands Guide

Reissue vs Revalidation-How to check if airline accept revalidation