How to Transfer PNR in Galileo, Amadeus & Sabre

Sharing a PNR between offices is a daily task for travel agents, especially when handling teamwork, ticketing, or support cases. Each GDS system has its own way of transferring or granting access to a booking. Here’s a simple, practical guide.

Galileo (Travelport)

In Galileo, PNR sharing is mainly handled through queues.

Open PNR:
Retrieve the booking as usual.
Transfer PNR to another PCC: QEB/PCC
Transfer to specific queue number: QEB/PCC/3

This sends the booking to another office’s queue, allowing them to take action.

Amadeus

Amadeus offers more control with access levels and ownership transfer.

Open PNR:
Retrieve the booking.
Share PNR with another office: ES/G OFFICEID-B
Access Levels:
- R → Read only
- B → Full access
- T → Ticketing only
- No access → Restrict completely
Save the action: RFM + ER
Remove sharing: ESX
Transfer ownership of PNR: RP/OFFICEID

This is useful when another office becomes fully responsible for the booking.

Sabre

Sabre uses simple commands for transferring and canceling PNR sharing.

Open PNR:
Retrieve the booking.
Transfer PNR to another PCC: 5WT-PCC/ON
Cancel transfer: 5WT-PCC/OFF