How to Transfer PNR in Galileo, Amadeus & Sabre: Share Between Offices
Sharing a PNR between offices is a daily task for travel agents, especially when handling teamwork, ticketing, or support cases. Each GDS system has its own way of transferring or granting access to a booking โ and understanding the difference between sharing and ownership transfer is critical.
This guide covers the exact commands for Galileo, Amadeus, and Sabre, with real examples and access level details.
Good to know: PNR sharing grants another office limited access to the booking without transferring responsibility. Ownership transfer makes the other office fully responsible. Choose the right method based on whether you need collaboration or a complete handover.
PNR Sharing Compared Across GDS
Here is a high-level overview of how each GDS handles PNR sharing and transfer between offices.
| GDS | Primary Command | Access Levels | Best For |
|---|---|---|---|
| Galileo | QEB/PCC | Queue-based | Sending PNR to another office’s queue for action |
| Amadeus | ES/G | R, B, T, N | Granular access control without losing ownership |
| Sabre | 5WT- | Ticketing only | Authorizing a wholesaler to issue tickets |
Galileo (Travelport)
In Galileo, PNR sharing is mainly handled through queues. You send the booking to another office’s queue, allowing them to take action.
Open PNR
Retrieve the booking as usual.
Transfer PNR to Another PCC
GALILEO ยท QEB
QEB/PCC
Sends the booking to another office’s queue
Transfer to Specific Queue Number
GALILEO ยท QEB
QEB/PCC/3
Sends to queue 3 at the destination PCC
Transfer Ownership
GALILEO ยท QEB
QEB/PCC/30/Y
Transfer ownership of the booking file to the destination office
Example:
QEB/7R4N/33 sends the booking to PCC 7R4N, queue 33. The receiving office retrieves it from that queue and takes action.
Pro tip: Use
QEB/35+40 to place the booking on multiple queues at once. Use QEB/7WV/42+78 for multiple queues at a different branch.
Related reading: For a complete guide on Galileo queues, see A Simple Guide to Galileo Queues for Agents.
Amadeus
Amadeus offers more control with access levels and ownership transfer.
Open PNR
Retrieve the booking.
Share PNR with Another Office
AMADEUS ยท ES/G
ES/G OFFICEID-B
Grants read and write access to the specified office
Access Levels
| Code | Access Level | Description |
|---|---|---|
| R | Read Only | View the PNR but no updates allowed |
| B | Both (Full Access) | Read and write access โ full PNR updates |
| T | Ticketing Only | Read and ticket only โ no risk of modifying the booking |
| N | No Access | Restrict completely โ office cannot retrieve the PNR |
Save the Action
AMADEUS ยท SAVE
RFM
ER
Remove Sharing
AMADEUS ยท ESX
ESX
Cancels the extended security element and removes all sharing
Transfer Ownership of PNR
AMADEUS ยท RP
RP/OFFICEID
Transfers full ownership of the PNR to another office
Example:
ES/G BKKTG2700-B,BKKIQ3422-T,BKKOK2711-R shares the PNR with three offices โ one with full access (B), one with ticketing only (T), and one with read-only (R).
Pro tip: You can share a PNR with up to 5 office IDs in a single ES/G entry by separating them with commas.
Related reading: For more Amadeus commands, see the Ultimate Amadeus Commands Guide.
Sabre
Sabre uses simple commands for transferring and canceling PNR sharing.
Open PNR
Retrieve the booking.
Transfer PNR to Another PCC
SABRE ยท 5WT
5WT-PCC/ON
Transfers ticketing authorization to the specified PCC
Cancel Transfer
SABRE ยท 5WT
5WT-PCC/OFF
Cancels the transfer and removes the wholesaler’s access
Important: When the PNR is ready for ticketing, the sub-agent uses
5WT-PCC/ON to authorize the wholesaler to retrieve the PNR and issue tickets. After ticketing, the sub-agent should disable the viewership with 5WT-PCC/OFF. The wholesaler will not be able to see remarks, hotel bookings, or history.
Example:
5WT-V718/ON authorizes PCC V718 to retrieve and ticket the PNR. Later, 5WT-V718/OFF revokes that authorization.
Related reading: For more Sabre commands, see the Sabre Commands Complete Reference.
Quick Reference Table
Bookmark this table for quick access during your daily work.
| GDS | Action | Command |
|---|---|---|
| Galileo | Transfer PNR to another PCC | QEB/PCC |
| Galileo | Transfer to specific queue | QEB/PCC/3 |
| Galileo | Transfer ownership | QEB/PCC/30/Y |
| Amadeus | Share PNR with another office | ES/G OFFICEID-B |
| Amadeus | Read only access | ES/G OFFICEID-R |
| Amadeus | Ticketing only access | ES/G OFFICEID-T |
| Amadeus | Remove sharing | ESX |
| Amadeus | Transfer ownership | RP/OFFICEID |
| Sabre | Transfer ticketing authorization | 5WT-PCC/ON |
| Sabre | Cancel transfer | 5WT-PCC/OFF |
Related reading: For a comparison of all three systems, see Amadeus vs Sabre vs Galileo. For PNR splitting, read Split PNR Commands in Amadeus, Galileo and Sabre.
Frequently Asked Questions
How do I transfer a PNR to another PCC in Galileo?
In Galileo, retrieve the PNR and use
QEB followed by the destination PCC. For a specific queue, use QEB/PCC/queue number (e.g., QEB/7R4N/33). To transfer ownership, append /Y (e.g., QEB/ABC/35/Y).How do I share a PNR in Amadeus with another office?
In Amadeus, retrieve the PNR and use
ES/G followed by the office ID and access level. For example, ES/G OFFICEID-B grants read and write access. Access levels are: R (read only), B (full access), T (ticketing only), and N (no access). Save with RFM and ER. Remove sharing with ESX.What does the 5WT command do in Sabre?
The 5WT command in Sabre is used to transfer ticketing authorization to another PCC (wholesaler). Use
5WT-PCC/ON to activate the transfer and 5WT-PCC/OFF to cancel it. This is commonly used when a sub-agent authorizes a consolidator to issue tickets on their behalf.What are the Amadeus ES/G access levels?
Amadeus ES/G access levels are: R (Read Only โ view the PNR but no updates allowed), B (Both โ read and write access for full PNR updates), T (Ticket โ read and ticket only, with no risk of modifying the original booking), and N (No Access โ the office cannot retrieve the PNR via extended security).
How do I remove PNR sharing in Amadeus?
To remove PNR sharing in Amadeus, retrieve the PNR and enter
ESX. This cancels the extended security element and removes access for all offices that were previously granted sharing rights.What is the difference between PNR sharing and ownership transfer?
PNR sharing (ES/G in Amadeus, 5WT in Sabre) grants another office limited access to the booking without transferring responsibility. Ownership transfer (RP/OFFICEID in Amadeus, QEB/PCC/queue/Y in Galileo) makes the other office fully responsible for the booking. Sharing allows collaboration; transfer changes ownership.
Can I transfer a PNR to multiple offices at once?
In Amadeus, you can share a PNR with up to 5 office IDs in a single
ES/G entry by separating them with commas. In Galileo, you can use QEB with multiple queue numbers separated by a plus sign. In Sabre, the 5WT command is designed for one wholesaler PCC at a time.๐ Related Guides
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