If you work with Sabre GDS you have probably seen queue numbers showing up over the place. These queues are not random lists they are actually very important tools that help travel agents manage bookings in a efficient way without missing any important updates.
What are Sabre queues?
Sabre queues are lists of Passenger Name Records that need attention. Of checking every booking by hand the system puts these records into specific queues based on what needs to be done what has been updated or what problems there are.
In words queues are like a smart list of things to do for agents.
Why are queues important?
Queues help agents do a lot of things. They help agents keep track of bookings that’re urgent and not urgent. They help agents see when airlines change their schedules. They help agents remember when tickets need to be issued. They help agents manage lists of people waiting for seats and confirmations. They even help agents catch mistakes before they become problems.
Without queues it would be very hard and time consuming to manage all the bookings every day.
Common Sabre queue numbers are used for things.
Here are some of the queues that are used the most:
- Queue 0 is for bookings that’re urgent, like travel that is happening within 24 hours.
- Queue 1 is for bookings that’re not urgent.
- Queue 3 is for requests that are urgent.
- Queue 5 is for airline schedule changes that are happening within 17 days.
- Queue 6 is for schedule changes that are happening after 17 days.
- Queue 9 is for tickets that need to be issued.
- Queue 10 is for bookings that have been stopped.
- Queue 11 is for updates from airlines.
- Queue 17 and 18 are for confirming waitlists, both not urgent.
- Queue 20 is for checking the quality of bookings to make sure they are correct.
- Queue 24 and 25 are for confirming seats and boarding passes.
Each Sabre queue has a job, which helps agents get things done quickly.
There are some commands that make it easy to work with Sabre queues.
To work with queues, in a way Sabre has some simple commands:
- Q/5 will open Queue 5.
- EWR will remove parts of the booking that’re not active.
- I will ignore the booking and move to the next one.
- QR will remove the booking from the queue and move to the next one.
- QXI will exit the queues.
Read also:
A Simple Guide to Galileo Queues for Agents
How to Create PNR and Issue Ticket in Amadeus – Step by Step
How to Change a Passenger Name in a PNR
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