This error occurs when there is no e-ticket agreement between the carriers involved in the itinerary.
Possible reasons:
- No e-ticket agreement exists between the validating carrier (FV) and the other airlines in the itinerary.
- For codeshare flights, an agreement exists with the marketing carrier, but not with the operating carrier.
- If there is only one carrier, there may be an internal definition problem with that airline.
Solution:
Step 1: Check e-ticket agreements between carriers.
Use the command:TGAD-[carrier code]/[carrier code]
Example: TGAD-MS/SM
Airlines can have the following agreement types:
- T = Ticketing
- P = Prepaid Ticket Advice (PTA)
- E = E-ticket
- D = EMD
For more information, refer to: HE TGAD
Step 2: Choose another validating carrier.
If no e-ticket agreements exist between the airlines, select a different validating carrier from the itinerary, according to the fare conditions.
Step 3: Reprice with operating carrier.
If agreements exist with the marketing carrier but not with the operating carrier, reprice the segments using the /R,VC-YY option (where YY = operating carrier code).
Example: FXP/R,VC-MS
Step 4: Check for General Sales Agent (GSA).
If none of the carriers in the itinerary can be used as the validating carrier, check whether you can use a General Sales Agent (GSA).
Command: TGGSD-YY
(where YY = country code)
Also Read:
ETKT FUNCTION NOT SUPPORTED FOR THIS CARRIER
ERROR: NO TAX COULD BE RETRIEVED, PLEASE ADD THEM MANUALLY
MESSAGE SIZE EXCEEDED