A practical guide for travel agents on fixing the No E-Ticket Agreement error in Amadeus โ covering TGAD checks, validating carrier changes, repricing with the operating carrier, and GSA options.
The No E-Ticket Agreement error is a common ticketing error in Amadeus that appears when you try to issue a ticket for an itinerary where the carriers involved do not share an electronic ticketing agreement. The problem is not in the PNR itself โ it is in the commercial relationship between the airlines. This article explains the possible reasons behind the error, how to check agreement types with the TGAD command, and the four practical solutions you can apply depending on the situation.
Why the No E-Ticket Agreement Error Happens
This error occurs when there is no e-ticket agreement between the carriers involved in the itinerary. Possible reasons include:
- No e-ticket agreement exists between the validating carrier (FV) and the other airlines in the itinerary.
- For codeshare flights, an agreement exists with the marketing carrier, but not with the operating carrier.
- If there is only one carrier, there may be an internal definition problem with that airline.
Step 1: Check E-Ticket Agreements Between Carriers
Use the TGAD command to check the agreement types between two carriers:
TGAD-[carrier code]/[carrier code]Example:
TGAD-MS/SMAirlines can have the following agreement types:
- T = Ticketing
- P = Prepaid Ticket Advice (PTA)
- E = E-ticket
- D = EMD
For more information, refer to: HE TGAD
Step 2: Choose Another Validating Carrier
If no e-ticket agreements exist between the airlines, select a different validating carrier from the itinerary, according to the fare conditions. The validating carrier must have an e-ticket agreement with every other carrier in the routing.
Step 3: Reprice with the Operating Carrier
If agreements exist with the marketing carrier but not with the operating carrier, reprice the segments using the /R,VC-YY option, where YY is the operating carrier code.
Example:
FXP/R,VC-MSStep 4: Check for a General Sales Agent (GSA)
If none of the carriers in the itinerary can be used as the validating carrier, check whether you can use a General Sales Agent (GSA).
Command:
TGGSD-YYwhere YY is the country code.
Quick Fix Checklist
- Check the e-ticket agreement between carriers using
TGAD. - Confirm whether the agreement type includes E for e-ticket.
- If no agreement exists, choose another validating carrier from the itinerary.
- For codeshare flights, reprice using
/R,VC-YYwith the operating carrier. - If no carrier works, check for a GSA using
TGGSD-YY. - Retry ticketing after applying the correct solution.
Frequently Asked Questions
What causes the No E-Ticket Agreement error?
There is no electronic ticketing agreement between the validating carrier and the other airlines in the itinerary, or the agreement exists only with the marketing carrier of a codeshare flight.
Which command checks e-ticket agreements?
Use TGAD-[carrier]/[carrier], for example TGAD-MS/SM. Agreement type E means e-ticket.
What if no carrier can validate the ticket?
Check for a General Sales Agent using TGGSD-YY, where YY is the country code.
Conclusion
The No E-Ticket Agreement error is a commercial restriction, not a technical fault. The fastest way to diagnose it is to check the agreement types between carriers with TGAD. If no e-ticket agreement exists, choose a different validating carrier that has agreements with every airline in the routing. For codeshare flights, reprice with the operating carrier using /R,VC-YY. And if none of the carriers can be used, check whether a General Sales Agent is available with TGGSD-YY. Applying the right step saves time and prevents repeated ticketing failures.
Also Read:
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