ERROR: NO TAX COULD BE RETRIEVED, PLEASE ADD THEM MANUALLY

When you display the refund record using TRF, the Tax Refund amount shows 0 (zero).

By checking further with TRFT, you will find that the system has not stored any tax details for this ticket in the refund record. As a result, the system cannot calculate the refund and prompts you to add taxes manually.

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Solution:

1. Retrieve the correct tax details from the ticket.

• Use the command: TWD/TKT followed by the ticket number.
• Then enter: TWD/TAX – the system will display all applicable taxes for that ticket.

2. Manually add the taxes to the refund record.

• Use the TRFU command with the tax amounts and codes.
• Format: TRFU/TA[amount][tax code]
• Example: TRFU/TA700TS/TA415CN/TA2920YQ

(Add as many /TA fields as there are taxes shown in the TWD/TAX display.)

3. Verify the update.

• Run TRF again to display the refund record.
• The taxes will now appear correctly, and you can proceed with the full refund.

Also Read:

MESSAGE SIZE EXCEEDED

CT RJT: ETKT DISALLOWED – MULTIPLE TOUR CODES

ETKT: MAXIMUM NUMBER OF FLIGHTS/PASSENGERS/TICKETS EXCEEDED

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