The PNR contains multiple TSTs (e.g., separate TSTs for adults and children), but the FT (Tour Code) line is entered without specifying which passenger it applies to.
Even if all passengers share the same Tour Code, some airlines require the system to know exactly who the FT line belongs to. When it is not associated with a specific passenger number, the system rejects the issuance.
Solution:
- Delete the existing FT line that does not have passenger associations.
- Re-enter the FT line for each passenger group separately – adding the passenger number at the end of each FT entry using
/Pfollowed by the passenger number.
For example, you would create:
- One FT line for adult passengers with their passenger numbers attached , ex : FM5/P1 , FT*TOUR/P1
- One FT line for child passengers with their passenger numbers attached , ex : FM5/P2 , FT*TOUR/P2
By doing this, each passenger is clearly linked to the correct tour code, and the ticket will issue successfully.
Also Read:
ETKT: MAXIMUM NUMBER OF FLIGHTS/PASSENGERS/TICKETS EXCEEDED
COMMISSION NOT VALIDATED – RE-ENTER COMMISSION
CHECK SSR/NUMBER IN PARTY