CHECK SSR/NUMBER IN PARTY

This error occurs in two main scenarios:

1. SSR Service Count Mismatch:
The number of services in your SR entry does not equal the number of passengers in the PNR.

Example:
SRCTCMSMHK3-123456789
If there are only 2 passengers in the PNR but you request 3 services, the system blocks it.

2. MCO Conflict When Canceling Flights (ARC Market):
In a multi-passenger PNR where different MCOs are linked to the same passenger, canceling flights triggers this error.


Solution:

For SSR Count Mismatch:

1. Check the number of passengers in the PNR.
2. Match the SSR service count to the number of passengers.
3. For multi-passenger PNRs, if the service applies to a specific passenger, add passenger association:
   SRCTCMSMHK1-123456789/P1
   (This applies to Passenger 1 only.)

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For MCO Conflict When Canceling Flights:

If you need to cancel flights BUT keep the MCO elements:
Use the XE command to cancel the flights only (the MCOs will remain intact).

If you need to cancel flights AND cancel the MCOs:
Use the XI command to cancel the full itinerary.

Also Read:

COMBINATION NOT ALLOWED [TTP]

CHECK PASSENGER ASSOCIATION

CHECK ITINERARY

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