

        📚 GDS Academy

        
            
                
                    Amadeus GDS Commands & Lessons | GDS Hub
                    35
                

            
                
                    Galileo GDS Commands & Lessons | GDS Hub
                    27
                

            
                
                    Sabre GDS Commands & Lessons | GDS Hub
                    20
                

                    

        
            🛠 Tools
            Airport Taxes Database
            Airports Database
            Farebase Generator
            Tax Checker
            Airline Special Services

CHECK ITINERARY

A practical guide for travel agents on fixing the segment status not HK error in Amadeus — how to check segment statuses and confirm them using ERK, RFM, and ER.

The segment status not HK error is a common Amadeus ticketing and PNR error that appears when one or more flight segments in the PNR do not have confirmed status. Amadeus requires every segment to be confirmed before it can proceed with ticketing, pricing confirmation, or certain PNR updates. If even a single segment shows a waitlisted, requested, or unconfirmed status, the system blocks the action and returns the error. This article explains which statuses cause the problem, how to check the status of every segment in the itinerary, and the exact command sequence that confirms the segments and clears the error.

Why the Error Happens

The error occurs because one or more flight segments in the PNR have a status other than HK (Confirmed).

Possible statuses that trigger the error include:

HL — Waitlisted
HN — Requested
UC — Unable to Confirm
Any other non-HK status shown in the itinerary

Solution: Confirm the Segments to HK Status

Step 1: Check the status of all segments

Display the itinerary and review each segment line carefully. Look at the two-letter status code next to every flight. If any segment is not HK, that segment is the cause of the error.

Step 2: Confirm the unconfirmed segments

If any segment is not HK, confirm it using the following command sequence:

ERK

RFM

ER

Step 3: Verify the result

After running these commands, the segment(s) will be confirmed to HK status, and the error will be resolved. Redisplay the PNR to confirm that every segment now shows HK before continuing with ticketing or any other action.

Quick Fix Checklist

Display the PNR and review every segment line.
Identify any segment whose status is not HK.
Note the statuses causing the issue — HL, HN, UC, or others.
Enter ERK to confirm the segments.
Enter RFM to refresh the PNR display.
Enter ER to complete the confirmation.
Redisplay the PNR and verify all segments now show HK.

Frequently Asked Questions

What does HK status mean?

HK means the segment is Confirmed. Amadeus requires all segments to be in HK status before ticketing or certain PNR actions can proceed.

Which statuses trigger the error?

Any status other than HK — most commonly HL (Waitlisted), HN (Requested), or UC (Unable to Confirm).

What is the command sequence to confirm segments?

Enter ERK, then RFM, then ER. The segments will be confirmed to HK status.

Conclusion

The segment status not HK error is a safeguard, not a system fault. Amadeus simply will not process ticketing or certain PNR actions while any segment remains waitlisted, requested, or unconfirmed. The fix is quick and reliable: display the itinerary, check the status of every segment, and if any segment is not HK, run the sequence ERK, RFM, and ER to confirm them. Once all segments show HK, the error disappears and you can continue with ticketing without interruption. Always verify segment statuses before issuing tickets — it takes seconds and prevents repeated failures.

🏷 Tags: amadeus Amadeus errors