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Amadeus TRF Command: ATC & Manual Refund

A complete guide to TRF in Amadeus — covering ATC automated refunds, manual ticket refunds, full and manual EMD refunds, fare and tax updates, waiver codes, and every command you need to process refunds accurately.

The TRF command in Amadeus is one of the most essential tools for travel professionals who need to process refunds efficiently and accurately. Whether you are handling an automated refund through the Airline Tariff Clearing House (ATC) or performing a manual refund for a ticket or Electronic Miscellaneous Document (EMD), TRF provides the flexibility and control required to complete the task. This guide walks you through every major TRF function, from initiating an automated refund to updating fare amounts, managing taxes, adding waiver codes, and confirming the final transaction. By the end, you will have a clear understanding of how to use TRF in your daily workflow and how to avoid common mistakes that can delay or invalidate a refund.

What Is TRF and When Should You Use It?

TRF is the Amadeus command used to process automated refunds through ATC or to perform a manual ticket and EMD refund. It falls under the category of Refund and ATC Refund transactions.

The command handles full EMD refunds, partial refunds, penalty deductions, tax adjustments, and waiver code applications. Travel agencies, airline help desks, and back-office teams rely on TRF because it integrates directly with the PNR and the ticket record.

Use TRF whenever you need to:

Process an ATC automated refund.
Issue a manual ticket refund.
Issue a manual or full EMD refund.
Update fare and tax refund amounts.
Add penalties or waiver codes.
Confirm or ignore a refund transaction.

ATC Automated Refund

The ATC automated refund is the fastest way to refund an electronic ticket when the original issuance was recorded in the ATC system. There are three main ways to initiate it.

1. Refund Using an E-Ticket Number

Enter the ticket number followed by the ATC indicator:

TRF172-1234567890/ATC

2. Refund from a PNR

Use the FA or FH element on a specific PNR line:

TRF/L6/ATC

3. Refund from a Query Report

Initiate an automated refund using data from a Query Report:

TRF/I-121/ATC

EMD Refund

Electronic Miscellaneous Documents (EMDs) require their own refund procedures. TRF supports both full and manual EMD refunds.

Full EMD Refund

TRF077-1234567890/EMD/FULL

Manual EMD Refund

TRF/123-1234567890/EMD

Manual Ticket Refund

Use a manual refund when an automated refund is not possible or when specific adjustments are needed:

TRF/123-1234567890

Display and Update the Refund Mask

Display Refund Mask

TRF123-56789010

Update Refund Information with TRFU

TRFU lets you modify fare amounts, add penalties, adjust taxes, and add remarks or waiver codes.

Updating Fare Information

Used Fare — the portion of the ticket actually flown:

TRFU/U1360

Original Fare — the full ticket value before deductions:

TRFU/F500

Adding Refund Fees and Penalties

To add a refund penalty or cancellation fee:

TRFU/CP100

Managing Taxes in a Refund

Display Taxes:

TRFT

Update Tax Refund Amount:

TRFU/TU1-600

Delete a Tax:

TRFU/TX3

Add Tax Breakdown (US tax calculations):

TRFU/TA17.20ZPJFK4.5

Other Refund Options

Redisplay Refund Mask:

TRF

Add a Remark:

TRFU/RM ANY REMARK HERE

Add Waiver Code:

TRFU/WA

Ignore Refund:

TRFIG

Confirm Refund:

TRFP

Best Practices for Using TRF

Always verify the ticket or EMD number before initiating a refund.
Review the refund mask carefully to confirm fare, taxes, and penalties.
Use remarks to document any special circumstances.
Double-check waiver codes before confirming.
Use TRFIG to ignore a transaction rather than confirming an incorrect refund.
Prefer ATC automated refunds whenever possible — they are faster and less error-prone.

Frequently Asked Questions

What is the TRF command in Amadeus?

TRF is the Amadeus command used to process ATC automated refunds and manual ticket or EMD refunds, including fare, tax, penalty, and waiver adjustments.

How do I confirm a refund?

Use TRFP to confirm and process the refund.

How do I ignore a refund transaction?

Enter TRFIG to cancel the current refund without confirming it.

How do I add a waiver code?

Use TRFU/WA to add an airline-approved waiver code.

Conclusion

TRF is a powerful and flexible command that covers every stage of the refund process in Amadeus. From ATC automated refunds and manual ticket refunds to EMD refunds, fare updates, tax adjustments, and waiver codes, TRF gives travel professionals the tools they need to handle refunds accurately and efficiently. By mastering the commands outlined in this guide, you can reduce processing time, minimize errors, and provide better service to your passengers. Whether you are new to Amadeus or looking to refine your refund skills, the TRF command is an essential part of your toolkit.