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Amadeus XI Command: Cancel Entire Itinerary

A complete guide to the XI command in Amadeus — how to cancel the entire itinerary in a PNR in a single entry, including MCO elements.

When a customer cancels their trip, when a booking is created in error, or when a full rerouting replaces every flight in the PNR, there is no point cancelling segments one at a time. The XI command removes the entire itinerary in a single entry. Unlike XE, which cancels individual segments, XI clears the full itinerary at once — including MCO elements in cases where they are attached to the affected segments. This guide explains what XI does, its simple syntax, when it should be used, and how it differs from the other segment cancellation commands in Amadeus.

What Does the XI Command Do?

XI is the Amadeus GDS command used to cancel the entire itinerary in a PNR.

Category: PNR Management.

It cancels all itinerary segments in the current PNR. The passengers and other PNR elements remain unless you remove them separately, but the flight segments themselves are cleared from the booking in one action.

In ARC markets, XI is also the correct command when you need to cancel flights and cancel the MCO elements at the same time. This is the key difference from XE, which cancels flights only and leaves the MCOs intact.

Syntax & Example

Enter the command on its own while the PNR is retrieved:

XI

This cancels the entire itinerary in the PNR. Every flight segment in the booking is removed in a single entry.

When to Use XI

Use XI when you need to cancel all flight itinerary segments in a PNR at once, instead of cancelling individual segments with XE. Typical scenarios include:

A customer cancels the entire trip and no flights are needed.
A booking was created in error and must be cleared completely.
A complete rerouting replaces every flight in the itinerary.
Cancelling flights and their linked MCOs together in the ARC market.
Clearing the itinerary before creating a fresh booking under a new record locator.
Preparing a PNR for a full refund after the customer decides not to travel.

How XI Relates to Other Segment Cancellation Commands

XI → cancels the entire itinerary, including MCO elements in ARC cases.
XE → cancels individual active segments, leaving MCO elements intact.
DL → deletes a single segment whose status is inactive.
SB → modifies an existing segment without cancelling it.
SS → sells new segments from availability.
SX → cancels seat requests attached to segments.

The key distinction for ARC offices: use XE to cancel flights while keeping the MCOs, and XI to cancel flights and MCOs together.

How XI Fits Into Your PNR Management Workflow

A typical full-cancellation session using XI might look like this:

Retrieve the PNR and confirm the customer wants to cancel the whole trip.
Decide whether MCOs should be kept — if yes, use XE; if no, use XI.
Enter XI to cancel the entire itinerary.
Confirm the itinerary has been cleared from the PNR.
Delete any stored TSTs with TTE if they are no longer needed.
Process the refund with TRF if a ticket was already issued.
End the transaction to save the change.

Important: XI cancels every flight segment in the PNR — not just one. Always confirm with the customer (or with your supervisor, if the booking was created in error) before running the command.

If a ticket has already been issued, cancelling the itinerary does not automatically refund it. You must also process the refund with TRF to close the transaction properly.

Frequently Asked Questions

What does XI do in Amadeus?

XI cancels the entire itinerary in the current PNR — all flight segments at once.

What is the difference between XI and XE?

XE cancels individual segments — or flights only, keeping MCOs intact. XI cancels the entire itinerary, including MCO elements where applicable.

Does XI delete the passengers?

No. XI cancels the itinerary segments. Passengers and other PNR elements remain unless you remove them separately.

Do I need to delete the TST after using XI?

Yes, usually. If a TST is stored in the PNR and the itinerary has been cancelled, delete it with TTE so the PNR is clean, unless the TST is still needed for a refund or reissue.

Conclusion

The XI command is the full-itinerary cancellation tool in Amadeus. Use XI when you need to cancel every flight segment in a PNR at once, or when you also need to cancel the linked MCO elements in the ARC market. It is faster and cleaner than cancelling segments one by one with XE, and it is the right choice for full trip cancellations, erroneous bookings, and complete reroutings. Because XI removes the entire itinerary, always confirm before running it, delete any unused TSTs with TTE, and process the refund with TRF if a ticket was issued. Paired with XE, DL, SB, and RH, the XI command completes your PNR management toolkit and keeps every booking accurate from first sale to final cancellation.