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Amadeus ESD Command: Display PNR Security

A complete guide to the ESD command in Amadeus — how to display the security agreements associated with an individual PNR, including access agreements with other offices and IATA numbers.

Not every PNR is accessible to every agent. Corporate accounts, VIP travellers, confidential fares, and bookings handled jointly between offices all require an extra layer of protection. Amadeus manages this through security agreements — rules that define which offices, IATA numbers, or user profiles are allowed to view or modify a specific PNR. Before changing anything about a booking’s security, you need to see what is already in place. The ESD command is the Amadeus entry that displays those agreements. It shows the security agreements that have been created for the PNR, including access agreements with other offices or IATA numbers. This guide explains what ESD does, its syntax, and when it should be used.

What Does the ESD Command Do?

ESD is the Amadeus GDS command used to display the security agreements associated with an individual PNR.

Category: PNR Security.

It displays the security agreements that have been created for the PNR, including access agreements with other offices or IATA numbers.

This makes ESD the first step in any task involving PNR security — before using ESX to cancel an agreement, or the ES entry to manage the security structure, you should always check what is currently in place with ESD.

Syntax

Enter the command on its own while the PNR is retrieved:

ESD

This displays the security agreements currently associated with the PNR, showing the offices, IATA numbers, or profiles that have access to the booking.

What the Display Shows

Access agreements — the offices or user profiles permitted to view or modify the PNR.
IATA numbers — the agency or office identifiers linked to the security agreement.
Other offices — partner offices or branch locations with whom the booking is shared.
Restrictions in place — any additional rules that limit access to the record.

Reviewing this display before making changes prevents mistakes — for example, cancelling an agreement that is still required by another office, or assuming a PNR is restricted when it is not.

When to Use ESD

Use ESD when you need to view the existing security agreements for an individual PNR. Typical scenarios include:

Verifying which offices or profiles currently have access to a PNR.
Checking whether a security agreement has been set before handling the booking.
Reviewing the security structure before cancelling agreements with ESX.
Confirming that a partner office can view a shared booking.
Investigating access problems when an agent cannot retrieve or update a PNR.
Auditing the security settings on corporate or confidential bookings.
Documenting the security configuration for compliance or reporting purposes.

How ESD Fits Into Your PNR Management Workflow

A typical session using ESD might look like this:

Retrieve the PNR with RT.
Enter ESD to display the security agreements on the PNR.
Review the offices, IATA numbers, and profiles that appear in the display.
Decide the next action — cancel an agreement with ESX, manage the structure with ES, or leave it as it is.
End the transaction if any change has been made.
Review the PNR history with RH if you need to confirm what was changed.

How ESD Relates to Other Security Commands

ES → manages the PNR security structure and agreements.
ESD → displays the security agreements currently associated with a PNR.
ESX → cancels the security agreements on an individual PNR.
RP → changes the responsible office and related office assignments.
RT → retrieves the live PNR before checking its security.
RH → displays the PNR history, including security-related changes.

The distinction matters: ESD displays, ES manages, and ESX cancels. Together they form the complete PNR security toolkit in Amadeus.

Important: PNR security is sensitive. Never cancel or modify a security agreement — with ESX or ES — without confirming that the change is authorised. Always run ESD first to see exactly what is in place.

If you cannot retrieve or update a PNR, ESD often explains why — the PNR may be restricted to offices or profiles that do not include yours.

Frequently Asked Questions

What does ESD do in Amadeus?

ESD displays the security agreements associated with an individual PNR, including access agreements with other offices or IATA numbers.

Does ESD change anything on the PNR?

No. ESD only displays the security information. To cancel agreements, use ESX.

Why can’t I retrieve a PNR even though I have the record locator?

The PNR may be protected by a security agreement that excludes your office or profile. Display the security details with ESD and check with the responsible office.

How is ESD different from ES?

ES manages the PNR security structure and agreements. ESD only displays the agreements currently in place.

Can I see who created the security agreements?

The PNR history records security-related activity. Use RH after ESD to trace when the agreements were created and by whom.

Conclusion

The ESD command is the display tool for PNR security in Amadeus. Use ESD to view the security agreements currently associated with a PNR, including access agreements with other offices and IATA numbers. It is the correct first step before managing security with ES or cancelling agreements with ESX. ESD also explains access problems — if an agent cannot retrieve or update a PNR, the reason is often visible in the security display. Always review the agreements before making changes, and never cancel a security restriction without confirming that the removal is authorised. Paired with RP for responsible office changes and RH for PNR history, ESD completes your PNR security toolkit and keeps every booking protected exactly as it should be.