Amadeus RT Command: Retrieve a PNR

A complete guide to the RT command in Amadeus — how to retrieve a PNR using a record locator, passenger name, flight, ticket number, hotel, car rental, or frequent flyer number.

RT is the Amadeus GDS command used to retrieve a PNR using different search criteria, such as a record locator, passenger name, flight, ticket number, hotel, car rental, or frequent flyer number.

Category: PNR Retrieval.

It allows you to find and retrieve a PNR when you don’t have — or don’t want to use — the record locator only. RT is the primary retrieval tool in Amadeus, and its options cover almost every searchable field in a booking.

Retrieve a PNR using its record locator:

RTAMQ6BB

This is the fastest and most direct retrieval — the record locator is unique, so no further criteria are needed.

Retrieve by family name:

RT/HESSE

Retrieve by family name with active segments only:

RT/HESSE*A

The *A option limits the results to PNRs with active segments, filtering out past or fully flown bookings.

Retrieve using the flight number, date, departure city, and family name:

RTLH155/19JUNMUC-KROKER

Retrieve by flight, date, route, and family name:

RTAF1327/19JUNNCECDG-MARTIN

These formats are ideal when the customer remembers the flight or route but not the record locator.

Retrieve a PNR from a branch office using the passenger’s family name:

RT/LONAX2099-ROBINSON

This is used when the booking was created by another office in your agency network and you need to access it from your own location.

Retrieve a PNR using both the record locator and family name:

RT-QT5GHY-LARSON

Combining the record locator with the name is useful when the record locator alone might match multiple records, or when extra verification is required.

Retrieve a PNR using the passenger’s frequent flyer number:

RTM/AF-199091234

This is useful for frequent travellers whose bookings are often linked to their loyalty number.

Retrieve a PNR by a hotel segment:

RTHHL/19SEP-JOHNSON

Retrieve a PNR by a car rental segment:

RTCCR/19JUN-WILSON

Useful for travel bookings where the air segment is not the primary element — for example a car-only reservation.

Select a PNR from a similar name list by line number:

RT4

Redisplay the similar name list:

RT0

When multiple records match the search criteria, Amadeus displays a similar name list. Select the correct one with the line number, or return to the list with RT0.

Search PNRs using a remark keyword:

RTR/TEXT

This searches PNRs whose remarks contain the specified text — useful when the record locator is unknown but a distinctive note was added to the booking.

RTN,F,K,I — displays only specific PNR elements, such as names, fares, tickets, or itinerary.

RL — displays other airlines’ record locators.

RLP — displays customer profile record locators.

RT*E — retrieves the PNR from an electronic ticket record.

RTW-A43Z3B — retrieves a group PNR by record locator.

RTU — lists PNRs from a customer profile.

Use RT whenever you need to find and retrieve an existing PNR using information such as a name, flight, record locator, ticket number, or other booking details. Typical scenarios include:

• Retrieving a PNR when the customer gives only their surname.
• Finding a booking by flight number and travel date.
• Locating a PNR when only the frequent flyer number is known.
• Retrieving a car-only or hotel-only booking.
• Selecting the correct record from a similar name list.
• Accessing a PNR created by another branch office.
• Searching for a booking using a distinctive remark keyword.

A typical retrieval session using RT might look like this:

• Ask the customer for any identifying detail — record locator, name, flight, or ticket number.
• Enter the appropriate RT entry.
• If multiple results appear, select the correct one from the similar name list with RT4 or the relevant line.
• Review the PNR and take action — update, reprice, issue, refund, or provide information.
• If the PNR is not found, it may have been purged — use the RPD or RPP command to search the archive.
• Once retrieved, use RH to review the PNR history if needed.

• RT → retrieves live PNRs from the active database.
• RH → displays the history of a retrieved PNR.
• RP → changes the responsible office of a PNR.
• RO → claims a PNR created by another airline or office.
• RLD and PLD → check office request lists and display PDR records.

The key distinction: RT retrieves live PNRs. If the record has been purged, use RPD or RPP instead to search the archive.

Important: RT retrieves only live PNRs from the active database. If the record has been purged, RT will return no results — use RPD or RPP to search the purged archive instead.

When a search by name returns multiple matches, always confirm the correct PNR with the customer before making any changes — a name alone is rarely unique.

What does RT do in Amadeus?

RT retrieves a PNR using different search criteria such as record locator, name, flight, ticket number, hotel, car rental, or frequent flyer number.

How do I retrieve a PNR by record locator?

Enter RT followed by the record locator, for example RTAMQ6BB.

How do I retrieve by passenger name?

Use RT/HESSE for the family name, or add *A to display only PNRs with active segments.

How do I retrieve a PNR from a similar name list?

Use RT4 to select the record on line 4, or RT0 to redisplay the list.

How do I retrieve a PNR by frequent flyer number?

Use RTM/AF-199091234, replacing the airline code and number with the passenger’s frequent flyer details.

Why does my RT search return no results?

The PNR may have been purged from the active database. Use RPD or RPP to search the purged archive instead.

• RT command
• Amadeus RT
• retrieve PNR Amadeus
• RT/HESSE
• similar name list
• RT record locator
• PNR retrieval
• retrieve PNR by name
• retrieve PNR by flight
• Amadeus PNR management