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Amadeus RLD & PLD: Office Requests and PDR

A complete guide to the RLD and PLD commands in Amadeus — how to check office request lists and display PDR (Passenger Data Record) information.

Amadeus is not only about booking and ticketing — it is also a system for tracking office requests and accessing passenger data records (PDR). When an office submits a request to an airline or to another office, the outcome must be monitored; when passenger data is stored on the system, it must be retrieved and reviewed. The RLD and PLD commands handle these two tasks. RLD checks the status and results of office requests, and PLD displays PDR information and lets you navigate within it. This guide explains what each command does, the syntax for every variation, and when each one should be used.

What Do the RLD and PLD Commands Do?

RLD and PLD are Amadeus GDS commands used to check office request lists and display PDR (Passenger Data Record) information.

Category: PNR Retrieval.

RLD → checks the status and results of office requests.
PLD → displays specific lines or returns to the PDR list.

RLD — Check Office Request List

Check the status of the office request list for a date range and line range:

RLD/R/O/16MAR-18MAR/50-60

This checks the status of the office request list for the specified date range (16 March to 18 March) and displays the results for lines 50 through 60. Use it to review what requests were submitted, which were accepted, and which are still pending.

Display the result of a specific request:

RLDT3

This displays the result of the request on line 3. Use it when you only need to inspect the response to one specific request rather than the full list.

PLD — Display and Navigate PDR Records

Display PDR information:

PLD

This displays the PDR information for the current record.

Display a specific range of PDR lines:

PLD/30-50

This requests PDR information from lines 30 to 50. Use it when the PDR is long and you only need to review a specific section rather than the whole record.

Return to the PDR list:

PLD0

This returns to the PDR list from a specific PDR display. Use it to navigate back to the list view after reviewing an individual record.

When to Use RLD and PLD

Use RLD and PLD when you need to check office request results or navigate and display PDR records in Amadeus. Typical scenarios include:

Reviewing the results of office requests submitted over a date range.
Checking whether a specific request was accepted, rejected, or is still pending.
Inspecting the result of a single request without reading the entire list.
Displaying PDR information for a passenger data record.
Reviewing a specific section of a long PDR without scrolling through the whole record.
Returning to the PDR list after examining an individual record.
Auditing office activity for reporting or compliance purposes.

How RLD and PLD Fit Into Your PNR Retrieval Workflow

A typical session using RLD and PLD might look like this:

Enter RLD/R/O/16MAR-18MAR/50-60 to check the office request list for the relevant date range and line range.
Use RLDT3 to display the result of a specific request on line 3.
Enter PLD to display the PDR information for a record.
Use PLD/30-50 to view a specific range of PDR lines.
Enter PLD0 to return to the PDR list when finished.
Continue with the next task or request.

How RLD and PLD Relate to Other Retrieval Commands

RLD → checks the status and results of office requests.
PLD → displays PDR information and navigates the PDR list.
RH → displays the history of a retrieved PNR.
RT → retrieves a PNR or displays an itinerary.
RP → changes the responsible office of a PNR.
RO → claims a PNR created by another airline or office.

RLD and PLD are focused on office request tracking and PDR access, while other retrieval commands focus on PNR records and PNR history.

Important: RLD and PLD operate on office request lists and PDR records, not on regular PNRs. If you need to display a PNR itself, use RT; if you need to review changes made to a PNR, use RH.

PDR records contain passenger data used for regulatory and reporting purposes. Handle PDR information according to your office’s data protection policy and applicable regulations.

Frequently Asked Questions

What does RLD do in Amadeus?

RLD checks the status and results of office requests, either for a date range and line range or for a specific request line.

What does PLD do?

PLD displays PDR (Passenger Data Record) information and allows you to navigate within the PDR list.

What does RLD/R/O/16MAR-18MAR/50-60 mean?

It checks the office request list for the date range 16 March to 18 March and displays the results for lines 50 through 60.

How do I return to the PDR list?

Use PLD0 to return to the PDR list from a specific PDR display.

Are RLD and PLD the same as RH?

No. RH displays PNR history, not office request results or PDR information. RLD and PLD handle office requests and PDR records respectively.

Conclusion

The RLD and PLD commands give Amadeus users visibility over two important areas: office request tracking and PDR access. Use RLD/R/O/16MAR-18MAR/50-60 to check office request status across a date range and line range, and RLDT3 to inspect the result of a specific request. Use PLD to display PDR information, PLD/30-50 to view a specific line range, and PLD0 to return to the PDR list. These commands are essential for reviewing office activity, checking request outcomes, and navigating passenger data records during retrieval. Paired with RH for PNR history, RT for retrieving PNRs, and RO for claiming PNRs, RLD and PLD complete your PNR retrieval toolkit and help you manage every aspect of your office’s data in Amadeus.