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Amadeus RO Command: Claim a PNR from Airline

A complete guide to the RO command in Amadeus — how to claim a PNR created by another airline or office and bring it into your Amadeus system.

Not every PNR originates in your own office. When a booking is created directly by an airline, by another travel agency, or by a partner on a different system, that record is not yet visible in your Amadeus environment. The RO command is the Amadeus tool that changes this. It allows you to claim a PNR using the airline code and record locator, flight details, or a line from a similar name list, then save it with ER so the booking appears in your Amadeus system. This guide explains what RO does, the syntax for each variation, and when it should be used.

What Does the RO Command Do?

RO is the Amadeus GDS command used to claim a PNR created by another airline or office.

Category: PNR Claim.

It allows you to claim a PNR using the airline code and record locator, flight details, or a line from a similar name list.

Once the claim is accepted, the PNR becomes part of your Amadeus office environment and can be managed in the same way as any other booking — priced, ticketed, refunded, queued, or transferred.

Important: After claiming the PNR, use ER to save the transaction and redisplay the PNR in Amadeus. Without ER, the claim is not completed and the PNR will not be available in your office.

Claim by Airline Code & Record Locator

Claim a PNR using the airline code and record locator:

ROCOJS57KT

This claims the PNR using the airline code and record locator provided by the airline or the other office.

Then enter:

ER

To save the claim and display the PNR in Amadeus. This step is essential — it completes the transaction and brings the PNR into your office environment.

Claim by Flight & Date

Claim a PNR using the airline flight, date, and passenger name:

ROCO50/19NOV-GREEN

This claims a PNR based on the flight number, travel date, and the passenger’s surname. It is useful when you do not have the record locator but know the flight and traveller details.

Claim from Similar Name List

Claim a PNR from a similar name list using the line number:

RO3

This claims a PNR from a similar name list using line 3. It is useful when the system returns multiple matching records and you need to select the correct one.

When to Use RO

Use RO when you need to claim a PNR into Amadeus, then use ER to complete the transaction and redisplay the claimed PNR. Typical scenarios include:

A PNR created directly by an airline that must be managed by your office.
A booking made by another travel agency that the customer wants you to handle.
A PNR from a partner office that needs to be taken over for servicing or ticketing.
A booking made on the airline’s website that requires a refund or reissue through your agency.
Group bookings where individual records need to be claimed and managed locally.
Corporate bookings created by the client’s travel department but ticketed by your office.

How RO Fits Into Your PNR Management Workflow

A typical PNR claim session using RO might look like this:

Obtain the airline code and record locator — or the flight, date, and passenger name — from the customer or the creating office.
Enter the appropriate RO entry to claim the PNR.
If the system returns a similar name list, select the correct record with RO3 or the applicable line.
Enter ER to save the claim and redisplay the PNR in Amadeus.
Verify the PNR now appears correctly in your office environment.
Continue processing — pricing, ticketing, refunds, or further changes.

How RO Relates to Other PNR Commands

RO → claims a PNR created by another airline or office.
RRN → copies an existing PNR with optional changes to passengers, segments, dates, class, or seats.
RRI → copies only the itinerary elements.
RRP → copies passenger-related data elements.
RRA → copies a PNR and creates an AXR record linking the two.
RP → changes the responsible office of an existing PNR.
RH → displays the PNR history, including the claim action.

The distinction matters: RO brings an external PNR into your Amadeus environment; RRN, RRI, RRP, and RRA create copies of PNRs you already have; RP transfers an existing Amadeus PNR to a different office.

Important: Claiming a PNR does not automatically transfer ticketing authority. If the PNR was issued by the airline or another agency, always check who is responsible for ticketing, refunds, and exchanges before making changes.

Also remember that RO only claims the PNR — the transaction must still be completed with ER before the PNR is fully available in your system.

Frequently Asked Questions

What does RO do in Amadeus?

RO claims a PNR created by another airline or office, bringing it into your Amadeus environment.

Do I need ER after using RO?

Yes. After claiming the PNR with RO, enter ER to save the transaction and redisplay the PNR in Amadeus. Without ER, the claim is not completed.

What does ROCOJS57KT mean?

It claims a PNR using the airline code CO and the record locator JS57KT.

How do I claim a PNR without the record locator?

Use the flight and date option, for example ROCO50/19NOV-GREEN, which uses the flight number, travel date, and passenger surname.

What is the similar name list?

When multiple records match your search criteria, Amadeus displays a similar name list. Select the correct record by entering RO followed by the line number, for example RO3.

Does RO transfer the PNR to my office permanently?

Claiming brings the PNR into your Amadeus environment, but ownership and ticketing authority depend on the office profile settings and the airline’s rules. Confirm details with your supervisor or the airline if unclear.

Conclusion

The RO command is the PNR claim tool in Amadeus. Use ROCOJS57KT to claim a PNR by airline code and record locator, ROCO50/19NOV-GREEN to claim by flight, date, and name, or RO3 to select a PNR from a similar name list. Always finish the claim with ER — without it, the transaction is not completed and the PNR will not be available in your office. RO is essential when bookings are created by airlines, partner agencies, or clients directly, and it gives your agency full control over servicing, refunds, reissues, and ticketing. Paired with RRN, RRI, RRP, RRA, and RP, the RO command completes your PNR management toolkit and keeps every booking under the right office’s control.