Amadeus RH โ Display PNR History & Audit Trail
A complete guide to the Amadeus RH command โ how to display the history of a retrieved PNR, including segment changes, queue activity, and record locator history.
โก Key Takeaways
- RH displays the complete PNR history โ every change, action, and modification recorded with agent sign, date, and time.
- Use RHS4 to see the history of a specific segment, and RHQ for queue activity on that PNR.
- Use RH/ALL to merge queue history with the PNR history into one chronological view.
- Use RH049 to jump straight to a specific step number when the history is long.
- Use RLH to trace record locator changes after a PNR has been split, merged, or re-linked.
Every PNR carries a complete audit trail. Each time a segment is added, a name is corrected, a fare is updated, a ticket is issued, or a booking is placed on a queue, Amadeus records what was changed, when, and by whom. The Amadeus RH command is the entry that displays this history. It allows you to view changes and previous actions made to a PNR, including specific itinerary segments and queue activity. Whether you are investigating a discrepancy, confirming what a colleague did, or tracing the origin of a booking, RH gives you the answer.
What Does the Amadeus RH Command Do?
RH is the Amadeus GDS command used to display the history of a retrieved PNR.
Category: PNR History.
The Amadeus RH command allows you to view changes and previous actions made to a PNR, including specific itinerary segments and queue activity.
The history records agent sign, date, and time for each action, making RH an essential tool for auditing, training, resolving disputes, and understanding how a booking reached its current state.
Amadeus RH Command โ Display PNR History
The simplest form of the Amadeus RH command displays the complete history of the retrieved PNR. Every recorded action from the moment the booking was created is shown in chronological order.
Display the complete history of the retrieved PNR:
RHThis displays the history of the retrieved PNR, showing each recorded action from the moment the booking was created.
Amadeus RH Command โ Display a Specific History Section
When you don’t need the full history, the Amadeus RH command lets you narrow the view to a specific section of the PNR record.
Display a specific section of the PNR history:
RHAThis displays a specific section of the PNR history, narrowing the view to the part of the record you need.
Amadeus RH Command โ Display History for a Specific Segment
To investigate a single flight, the Amadeus RH command supports segment-specific history that shows every action recorded against that flight โ status changes, schedule updates, rebooking, and cancellations.
Display the history for itinerary segment 4:
RHS4This displays the history for itinerary segment 4, showing every action recorded against that specific flight โ status changes, schedule updates, rebooking, and cancellations.
Amadeus RH Command โ Display Queue History
Queue activity is often the missing piece when tracing how a PNR was handled. The Amadeus RH command has dedicated entries for queue history and for merging it with the main PNR history.
Display queue history for the retrieved PNR:
RHQThis shows every queue placement, category, and removal associated with the PNR โ useful for tracking which departments handled the booking and when.
Merge queue history with the PNR history:
RH/ALLThis combines both histories into a single chronological view, making it easier to see how queue activity and booking changes relate to one another.
Amadeus RH Command โ Display History by Step Number
When the history is long and you already know which step to review, the Amadeus RH command lets you jump directly to it.
Display the PNR history for step 049:
RH049This displays the PNR history for step 049. Use this when the history is long and you know which step number you need to review.
Record Locator History
When a PNR has been split, merged, or re-linked, tracing the record locator changes becomes essential. This is where the RLH entry supports the overall Amadeus RH command workflow.
Display the record locator history:
RLHThis shows the history of record locator changes associated with the PNR โ useful when a booking has been split, merged, or re-linked and you need to trace how the current record was created.
When to Use the Amadeus RH Command
Use the Amadeus RH command when you need to review changes made to a PNR, investigate previous actions, check segment history, or review queue activity. Typical scenarios include:
- Investigating a discrepancy between the PNR and the ticket.
- Confirming which agent made a specific change and when.
- Tracking a schedule change or rebooking on a particular segment.
- Reviewing queue activity to see which departments handled the booking.
- Auditing a booking for corporate or compliance reporting.
- Resolving customer disputes about what was changed and when.
- Tracing record locator changes after a PNR was split or merged.
How It Fits Into Your PNR Management Workflow
A typical investigation using the Amadeus RH command might look like this:
- Retrieve the PNR and identify the area that needs investigation.
- Enter
RHto view the complete history. - Use
RHS4to focus on a specific segment, or RHQ for queue activity. - Use
RH/ALLto see queue and booking history merged in one view. - Use
RH049to jump directly to a specific step if known. - Use
RLHto trace record locator changes if the booking was split or merged.
Amadeus RH Command โ Quick Reference Table
| Command | What It Does |
|---|---|
RH | Displays the complete PNR history |
RHA | Displays a specific section of the PNR history |
RHS4 | Displays history for a specific itinerary segment |
RHQ | Displays queue history for the PNR |
RH/ALL | Merges queue history with PNR history |
RH049 | Displays the history for a specific step number |
RLH | Displays record locator history |
How the Amadeus RH Command Relates to Other History Commands
The Amadeus RH command is part of the history and audit toolkit in Amadeus. Here is how it relates to the others:
- RH โ displays the complete PNR history.
- RHA โ displays a specific section of the PNR history.
- RHS4 โ displays history for a specific itinerary segment.
- RHQ โ displays queue history for the PNR.
- RH/ALL โ merges queue history with PNR history.
- RH049 โ displays the history for a specific step number.
- RLH โ displays record locator history.
- TTH โ displays the history of changes made to a TST.
- TWH โ displays ticket history for an e-ticket.
The key distinction: the Amadeus RH command shows what happened to the PNR itself. Related history commands like TTH and TWH show what happened to the pricing record and the ticket. Together they give you a complete audit trail of the booking.
Important โ History Is Read-Only
The Amadeus RH command is purely informative. It displays the history of the PNR but does not change anything โ no action is recorded by the act of viewing. This makes it safe to run at any point during investigation.
Remember that history retention depends on the airline, the GDS, and the office profile. Very old PNRs may show only part of their original history, or none at all if the record has been archived. For critical investigations, capture the RH display with a print or save as soon as possible.
Official Amadeus Documentation
For the authoritative reference on PNR history and Amadeus audit trails, refer to the Amadeus Altรฉa Suite documentation โ the official source for all Amadeus history commands including RH, RHA, RHS, RHQ, and RLH.
Frequently Asked Questions About the Amadeus RH Command
What does the Amadeus RH command do?
The Amadeus RH command displays the history of the retrieved PNR, showing all changes and previous actions made to the booking with agent sign, date, and time.
How do I see history for a specific segment?
Use RHS followed by the segment number โ for example RHS4 for segment 4. This is one of the most useful variations of the Amadeus RH command.
How do I view queue activity for a PNR?
Use RHQ for queue history, or RH/ALL to merge queue history with the PNR history. Both are part of the Amadeus RH command family.
How do I trace a record locator change?
Use RLH to display the record locator history and see how the current record was created โ useful after a PNR has been split, merged, or re-linked.
Does the Amadeus RH command change the PNR?
No. The Amadeus RH command is read-only. It displays the history without modifying the PNR or recording an action of its own.
Conclusion
The Amadeus RH command is the audit trail of every PNR in Amadeus. It displays the complete history of the booking, including segment changes, queue activity, and record locator history, with the agent sign, date, and time recorded for each action.
Use RH for the full history, RHA for a specific section, RHS4 for a segment, RHQ or RH/ALL for queue activity, RH049 for a specific step, and RLH for record locator changes. Whether you are investigating a discrepancy, auditing a booking, or simply confirming what was done, the Amadeus RH command gives you the complete picture and helps you work with confidence.
Paired with TTH for TST history, TWH for ticket history, and RLH for record locator history, the Amadeus RH command completes your audit toolkit and ensures every PNR change is traceable from first booking to final settlement.
Want to Practice the Amadeus RH Command?
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