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Amadeus RP Command: Change Responsible Office Guide (2026)

Q: What does the Amadeus RP command do?

The Amadeus RP command changes the responsible office and related office assignments for a PNR, including the ticketing, queuing, and option element offices.

Q: What does RP/MUCLH0100/ALL do?

RP/MUCLH0100/ALL changes the responsible office, ticketing office, queuing office, and option element office to MUCLH0100 in a single entry. It is the full-transfer variation of the Amadeus RP command .

Amadeus RP command responsible office guide for travel agents

Amadeus RP — Change the Responsible Office of a PNR

A complete guide to the Amadeus RP command — how to change the responsible office and related office assignments for a PNR, including ticketing, queuing, and option element offices.

⚡ Key Takeaways

RP changes the responsible office and, when needed, the ticketing, queuing, and option element offices.
Use RP/MUCLH0100/OP to update the responsible office and option element office together.
Use RP/MUCLH0100/ALL to change every related office assignment in a single entry.
Use RPS/MADAF0200 to change the responsible office for a single AXR-linked PNR.
Always confirm the target office code — the responsible office controls profile settings, ticketing rules, and queue assignments.

Every PNR in Amadeus is owned by a responsible office — the office that controls the booking, handles ticketing, and receives the associated reporting. When a booking is transferred between branches, taken over by a different department, or reassigned as part of a corporate restructure, the responsible office must be updated. The Amadeus RP command is the entry that handles this. It allows you to change the responsible office, as well as the option element, ticketing, and queuing offices, so that the PNR is correctly assigned to the right location or department.

What Does the Amadeus RP Command Do?

RP is the Amadeus GDS command used to change the responsible office and related office assignments for a PNR.

Category: PNR Management.

The Amadeus RP command allows you to change the responsible office, as well as the option element, ticketing, and queuing offices.

This is important because the responsible office determines which office profile settings apply, where the ticket is reported, and which queue receives the booking for processing. Changing it incorrectly can result in tickets being reported to the wrong branch or queues being missed entirely.

Amadeus RP Command — Change Responsible and Option Element Office

The most common use of the Amadeus RP command updates both the responsible office and the option element office in one entry. The /OP indicator specifies that the option element office should move along with the responsible office.

Change the responsible office and option element office to MUCLH0100:

RP/MUCLH0100/OP

This changes the responsible office and the option element office to MUCLH0100. The /OP indicator specifies that the option element office should also be updated along with the responsible office.

Amadeus RP Command — Change All Office Assignments

When a PNR is being fully transferred, the Amadeus RP command can update every related office assignment at once — responsible, ticketing, queuing, and option element.

Change every office assignment to MUCLH0100:

RP/MUCLH0100/ALL

This changes the responsible office, ticketing office, queuing office, and option element office — all in a single command. Use this when a PNR is being fully transferred to a new office and every associated assignment should follow.

Amadeus RP Command — Change Responsible Office for an AXR-Linked PNR

When several PNRs are linked through AXR, changing the responsible office normally affects the whole group. The Amadeus RP command has an RPS variation that updates only one linked record.

Change the responsible office for a single AXR-linked PNR:

RPS/MADAF0200

The RPS variation changes the responsible office for a single PNR that is linked through AXR, without affecting other linked records. This is useful when only one booking in a linked group needs to be reassigned.

When to Use the Amadeus RP Command

Use the Amadeus RP command when you need to transfer or modify the office responsible for a PNR and, when required, update its related ticketing, queuing, or option element office. Typical scenarios include:

Transferring a booking from one branch office to another.
Reassigning a PNR to a different department or team within the same agency.
Correcting a PNR that was created under the wrong responsible office.
Moving bookings after an office restructure, merger, or closure.
Handling AXR-linked PNRs where only one record needs reassignment.
Updating the ticketing or queuing office so that the booking is processed by the correct team.

How It Fits Into Your PNR Management Workflow

A typical PNR management session using the Amadeus RP command might look like this:

Retrieve the PNR and confirm the responsible office needs to be changed.
Note the target office code that should own the booking.
Enter RP/MUCLH0100/OP for a partial update, or RP/MUCLH0100/ALL for a full update.
For AXR-linked PNRs, use RPS/MADAF0200 to change only one record.
End the transaction to save the change.
Display the PNR to confirm the new responsible office and related assignments.
Verify that the PNR appears in the correct office queue.

Amadeus RP Command — Quick Reference Table

Command	What It Does
`RP/MUCLH0100/OP`	Changes responsible office and option element office
`RP/MUCLH0100/ALL`	Changes responsible, ticketing, queuing, and option element offices
`RPS/MADAF0200`	Changes responsible office for a single AXR-linked PNR

How the Amadeus RP Command Relates to Other PNR Management Commands

The Amadeus RP command is part of the PNR management toolkit in Amadeus. Here is how it relates to the others:

RP → changes the responsible office and related office assignments.
RPS → changes the responsible office for a single AXR-linked PNR.
QE / QER → places a PNR on a queue or adds it to another queue.
RTQ → displays all queues containing the current PNR.
QS / QSB → start processing or browse a specific queue.
QR → removes all PNRs or messages from a queue.

The key distinction: the Amadeus RP command changes ownership of the PNR. Queue commands like QE and QR change where the PNR is routed for processing. Both are needed when a booking moves to a new office.

Important — Confirm Before You Reassign

The responsible office controls which office profile settings apply to the PNR, including commission control, ticketing rules, and queue assignments. Changing it to the wrong office can cause tickets to be reported incorrectly or bookings to be missed by the processing team.

Always confirm the target office code before running the Amadeus RP command, and check that the PNR appears in the correct queue after the change. If the PNR is AXR-linked, remember that the default RP affects the entire group — use RPS when only one record should be reassigned.

Official Amadeus Documentation

For the authoritative reference on PNR ownership and Amadeus queue management, refer to the Amadeus Altéa Suite documentation — the official source for all Amadeus PNR commands including RP, RPS, QE, and RTQ.

Frequently Asked Questions About the Amadeus RP Command

What does the Amadeus RP command do?

The Amadeus RP command changes the responsible office and related office assignments for a PNR, including the ticketing, queuing, and option element offices.

What does RP/MUCLH0100/ALL do?

RP/MUCLH0100/ALL changes the responsible office, ticketing office, queuing office, and option element office to MUCLH0100 in a single entry. It is the full-transfer variation of the Amadeus RP command.

What is the difference between RP and RPS?

RP changes the responsible office and related assignments for the PNR. RPS changes the responsible office for only one AXR-linked PNR — useful when a linked group needs only one record reassigned.

What does the /OP indicator mean in the Amadeus RP command?

It specifies that the option element office should also be updated along with the responsible office. Without /OP or /ALL, only the responsible office is changed.

What happens if I change to the wrong office?

The PNR is assigned to an office whose profile settings may not match the booking. This can cause commission, ticketing, or queue assignment issues. You can correct it by running the Amadeus RP command again with the correct office code.

Conclusion

The Amadeus RP command allows you to change the responsible office and related office assignments for a PNR in Amadeus. Use RP/MUCLH0100/OP to update the responsible and option element offices, RP/MUCLH0100/ALL to change every related assignment at once, and RPS/MADAF0200 to change the responsible office for a single AXR-linked PNR.

Because the responsible office controls profile settings, ticketing rules, and queue assignments, always confirm the target office code before running the Amadeus RP command. This small step prevents commission errors, misrouted queues, and reporting problems later.

Paired with QE, QER, RTQ, and QS, the Amadeus RP command ensures every PNR is owned by the right office and processed by the right team — from first booking to final settlement.