Amadeus XI โ Cancel the Entire Itinerary in One Entry
A complete guide to the Amadeus XI command โ how to cancel the entire itinerary in a PNR in a single entry, including MCO elements.
โก Key Takeaways
- XI cancels the entire itinerary in a PNR in one entry โ every flight segment at once.
- In ARC markets, XI also cancels linked MCO elements โ unlike XE, which leaves MCOs intact.
- Use XI for full trip cancellations, erroneous bookings, and complete reroutings.
- XI does not refund a ticket โ always follow up with TRF if a ticket was issued.
- Delete any stored TST with TTE after cancellation, unless it’s needed for the refund.
When a customer cancels their trip, when a booking is created in error, or when a full rerouting replaces every flight in the PNR, there is no point cancelling segments one at a time. The Amadeus XI command removes the entire itinerary in a single entry. Unlike XE, which cancels individual segments, XI clears the full itinerary at once โ including MCO elements in cases where they are attached to the affected segments.
What Does the Amadeus XI Command Do?
XI is the Amadeus GDS command used to cancel the entire itinerary in a PNR.
Category: PNR Management.
The Amadeus XI command cancels all itinerary segments in the current PNR. The passengers and other PNR elements remain unless you remove them separately, but the flight segments themselves are cleared from the booking in one action.
In ARC markets, XI is also the correct command when you need to cancel flights and cancel the MCO elements at the same time. This is the key difference from XE, which cancels flights only and leaves the MCOs intact.
Amadeus XI Command โ Syntax & Example
The Amadeus XI command has no arguments. You simply retrieve the PNR, then enter XI on its own. The result is that every flight segment in the booking is removed in a single entry.
Cancel the entire itinerary in one entry:
XIThis cancels the entire itinerary in the PNR. Every flight segment in the booking is removed in a single entry.
When to Use the Amadeus XI Command
Use the Amadeus XI command when you need to cancel all flight itinerary segments in a PNR at once, instead of cancelling individual segments with XE. Typical scenarios include:
- A customer cancels the entire trip and no flights are needed.
- A booking was created in error and must be cleared completely.
- A complete rerouting replaces every flight in the itinerary.
- Cancelling flights and their linked MCOs together in the ARC market.
- Clearing the itinerary before creating a fresh booking under a new record locator.
- Preparing a PNR for a full refund after the customer decides not to travel.
How It Fits Into Your PNR Management Workflow
A typical full-cancellation session using the Amadeus XI command might look like this:
- Retrieve the PNR and confirm the customer wants to cancel the whole trip.
- Decide whether MCOs should be kept โ if yes, use
XE; if no, useXI. - Enter
XIto cancel the entire itinerary. - Confirm the itinerary has been cleared from the PNR.
- Delete any stored TSTs with
TTEif they are no longer needed. - Process the refund with TRF if a ticket was already issued.
- End the transaction to save the change.
Amadeus XI Command vs Other Segment Cancellation Commands
The Amadeus XI command is part of a family of segment cancellation commands. Here is how it relates to the others:
| Command | What It Does |
|---|---|
XI | Cancels the entire itinerary, including MCO elements in ARC cases |
XE | Cancels individual active segments, leaving MCO elements intact |
DL | Deletes a single segment whose status is inactive |
SB | Modifies an existing segment without cancelling it |
SS | Sells new segments from availability |
SX | Cancels seat requests attached to segments |
The key distinction for ARC offices: use XE to cancel flights while keeping the MCOs, and the Amadeus XI command to cancel flights and MCOs together.
Important โ Confirm Before You Cancel
The Amadeus XI command cancels every flight segment in the PNR โ not just one. Always confirm with the customer (or with your supervisor, if the booking was created in error) before running the command.
If a ticket has already been issued, cancelling the itinerary does not automatically refund it. You must also process the refund with TRF to close the transaction properly.
Official Amadeus Documentation
For the authoritative reference on PNR management and Amadeus ticketing logic, refer to the Amadeus Altรฉa Suite documentation โ the official source for all Amadeus PNR commands including XI, XE, DL, SB, and SS.
Frequently Asked Questions About the Amadeus XI Command
What does the Amadeus XI command do?
The Amadeus XI command cancels the entire itinerary in the current PNR โ all flight segments at once, including MCO elements in ARC cases.
What is the difference between XI and XE?
XE cancels individual segments โ or flights only, keeping MCOs intact. The Amadeus XI command cancels the entire itinerary, including MCO elements where applicable.
Does the Amadeus XI command delete the passengers?
No. The Amadeus XI command cancels the itinerary segments. Passengers and other PNR elements remain unless you remove them separately.
Do I need to delete the TST after using the Amadeus XI command?
Yes, usually. If a TST is stored in the PNR and the itinerary has been cancelled, delete it with TTE so the PNR is clean โ unless the TST is still needed for a refund or reissue.
Does the Amadeus XI command refund the ticket?
No. The Amadeus XI command only cancels the itinerary. If a ticket was issued, you must also process the refund with TRF to complete the transaction.
Conclusion
The Amadeus XI command is the full-itinerary cancellation tool in Amadeus. Use XI when you need to cancel every flight segment in a PNR at once, or when you also need to cancel the linked MCO elements in the ARC market.
It is faster and cleaner than cancelling segments one by one with XE, and it is the right choice for full trip cancellations, erroneous bookings, and complete reroutings. Because the Amadeus XI command removes the entire itinerary, always confirm before running it, delete any unused TSTs with TTE, and process the refund with TRF if a ticket was issued.
Paired with XE, DL, SB, and RH, the Amadeus XI command completes your PNR management toolkit and keeps every booking accurate from first sale to final cancellation.
Want to Practice the Amadeus XI Command?
Open our free GDS terminal simulator and run XI, XE, DL, TRF, and every other PNR command in a safe, risk-free environment.
