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Amadeus DL Command Guide: How to Delete Inactive Segments

Q: What does the Amadeus DL command do?

The Amadeus DL command deletes a segment from the PNR when the segment has an inactive status code. It is the correct alternative when the standard cancellation entry is rejected.

Q: How is DL different from XE?

XE cancels an active segment. The Amadeus DL command deletes a segment whose status is inactive. If XE is rejected, DL is usually the correct alternative — but never use DL on an active segment.

Amadeus DL command delete inactive segment guide for travel agents

Amadeus DL — Delete an Inactive Segment

A complete guide to the Amadeus DL command — how to delete a segment with an inactive status code from a PNR after a flight status change or schedule-related update.

⚡ Key Takeaways

DL deletes a segment with an inactive status code — it is designed for segments that XE cannot remove.
Use DL7 to delete segment 7 — one segment at a time, by segment number.
Inactive segments typically appear after schedule changes, airline cancellations, missed connections, or rerouting.
If XE is rejected, DL is usually the correct alternative — but never use DL on an active segment.
Before deleting, check for TSTs and seat requests attached to the segment and clean them up first.

Not every segment in a PNR can be removed with a standard cancellation entry. Once a flight segment has been updated by the airline — due to a schedule change, a flight cancellation, a missed connection, or a status change on the flight — the segment may carry an inactive status code. In that state, the normal XE cancellation entry will not work. The Amadeus DL command is the correct tool for this situation. It removes an itinerary segment when the segment has an inactive status code, allowing you to clean up the PNR and continue with rebooking, refunds, or reissues.

What Does the Amadeus DL Command Do?

DL is the Amadeus GDS command used to delete a segment with an inactive status code.

Category: PNR Management.

The Amadeus DL command removes an itinerary segment from the PNR when the segment has an inactive status code. This makes DL the correct entry when a segment is no longer active but is still present in the booking and blocking further processing.

Because the segment is already inactive, DL simply clears it from the PNR. There is nothing to confirm with the airline, and no seat requests or other elements should be attached to an inactive segment.

Amadeus DL Command — Syntax & Example

The Amadeus DL command takes a single argument: the segment number. You retrieve the PNR, identify the inactive segment, and delete it by number.

Delete segment 7 when it has an inactive status code:

DL7

This deletes segment 7 when it has an inactive status code. The segment is removed from the itinerary and the PNR is updated accordingly.

When to Use the Amadeus DL Command

Use the Amadeus DL command when you need to remove an inactive segment from a PNR after a flight status change or other schedule-related update. Typical scenarios include:

A flight segment cancelled by the airline and now showing an inactive status.
A schedule change that left an old segment in an unusable state.
A missed connection where the flown segment has been marked inactive.
An itinerary that has been rerouted and contains an inactive segment that must be cleared.
A PNR where the standard cancellation entry (XE) is rejected because of the segment status.
Cleaning up a booking before repricing, refunding, or reissuing the ticket.

How It Fits Into Your PNR Management Workflow

A typical PNR cleanup session using the Amadeus DL command might look like this:

Retrieve the PNR and display the itinerary.
Identify the segment carrying an inactive status code.
Try the standard cancellation with XE — if the system rejects it, switch to DL.
Enter DL7 to delete the inactive segment.
Confirm the segment has been removed from the PNR.
Continue with the original task — rebooking, repricing, or processing a refund.

Amadeus DL Command vs Other Segment Cancellation Commands

The Amadeus DL command is part of a family of segment management commands. Here is how it relates to the others:

Command	What It Does
`DL`	Deletes a segment with an inactive status code
`XI`	Cancels the full itinerary, including MCO elements
`XE`	Cancels an active segment in the PNR
`SB`	Modifies an existing segment without cancelling it
`SS`	Sells new segments from availability
`SX`	Cancels seat requests attached to segments

The key distinction: use XE for active segments you want to cancel, and the Amadeus DL command when the system rejects the cancellation because the segment status is inactive.

Important — DL Is Only for Inactive Segments

The Amadeus DL command is specifically for segments with an inactive status code. If the segment is still active, use XE instead — DL will not work on a live segment.

Before deleting, confirm that no TST or seat requests are attached to the inactive segment. If a TST references the segment, you may need to delete the TST with TTA and reprice after the cleanup. If seat requests are attached, clear them with SX first.

Official Amadeus Documentation

For the authoritative reference on PNR management and Amadeus schedule change handling, refer to the Amadeus Altéa Suite documentation — the official source for all Amadeus PNR commands including DL, XE, XI, SB, and SS.

Frequently Asked Questions About the Amadeus DL Command

What does the Amadeus DL command do?

The Amadeus DL command deletes a segment from the PNR when the segment has an inactive status code. It is the correct alternative when the standard cancellation entry is rejected.

How is DL different from XE?

XE cancels an active segment. The Amadeus DL command deletes a segment whose status is inactive. If XE is rejected, DL is usually the correct alternative — but never use DL on an active segment.

Why is my segment showing an inactive status?

Usually because the flight was cancelled by the airline, the schedule was changed, the segment was flown and closed out, or the connection was missed. In these situations the system marks the segment inactive instead of removing it automatically.

Can I use the Amadeus DL command on multiple segments at once?

DL is typically used one segment at a time by specifying the segment number. Delete each inactive segment individually to avoid unintended removals.

What if a TST is attached to the inactive segment?

Delete the TST with TTA before removing the segment, then reprice the itinerary after the cleanup. This keeps the PNR consistent and avoids settlement issues.

Conclusion

The Amadeus DL command is the correct entry for removing a segment from a PNR when the segment has an inactive status code. Use DL7 to delete segment 7 when it is inactive, and remember that DL is only for inactive segments — active segments must be cancelled with XE instead.

The Amadeus DL command is essential after schedule changes, airline cancellations, missed connections, and rerouting, where inactive segments often remain in the PNR and block further processing. Before using DL, check for TSTs and seat requests attached to the affected segment and clear them if necessary with TTE and SX.

Paired with XE, XI, SB, and RH, the Amadeus DL command completes your PNR management toolkit and keeps every booking clean and ready for the next step — whether you are rebooking the passenger or processing a refund.