Amadeus TRF Command: Complete Refund & ATC Processing Guide

The Amadeus TRF command is one of the most essential tools for travel professionals who need to process refunds efficiently and accurately. Whether you are handling an automated refund through the Airline Tariff Clearing House (ATC) or performing a manual refund for a ticket or Electronic Miscellaneous Document (EMD), TRF provides the flexibility and control required to complete the task. This guide walks you through every major TRF function, from initiating an automated refund to updating fare amounts, managing taxes, adding waiver codes, and confirming the final transaction.

What Is the Amadeus TRF Command — and When to Use It?

Use the Amadeus TRF command whenever you need to:

• Process an ATC automated refund.
• Issue a manual ticket refund.
• Issue a manual or full EMD refund.
• Update fare and tax refund amounts.
• Add penalties or waiver codes.
• Confirm or ignore a refund transaction.

ATC Automated Refund with the Amadeus TRF Command

The ATC automated refund is the fastest way to refund an electronic ticket when the original issuance was recorded in the ATC system. There are three main ways to initiate it with the Amadeus TRF command.

1. Refund Using an E-Ticket Number

2. Refund from a PNR

3. Refund from a Query Report

EMD Refund with the Amadeus TRF Command

Electronic Miscellaneous Documents (EMDs) require their own refund procedures. The Amadeus TRF command supports both full and manual EMD refunds.

Manual Ticket Refund

Use a manual refund when an automated refund is not possible or when specific adjustments are needed:

Display and Update the Refund Mask

Display Refund Mask

Update Refund Information with TRFU

TRFU lets you modify fare amounts, add penalties, adjust taxes, and add remarks or waiver codes — all through the Amadeus TRF command workflow.

Updating Fare Information

Adding Refund Fees and Penalties

To add a refund penalty or cancellation fee with the Amadeus TRF command:

Managing Taxes in a Refund

Other Refund Options with the Amadeus TRF Command

Amadeus TRF Command — Quick Reference Table

Best Practices for Using the Amadeus TRF Command

• Always verify the ticket or EMD number before initiating a refund.
• Review the refund mask carefully to confirm fare, taxes, and penalties.
• Use remarks to document any special circumstances.
• Double-check waiver codes before confirming.
• Use TRFIG to ignore a transaction rather than confirming an incorrect refund.
• Prefer ATC automated refunds whenever possible — they are faster and less error-prone.

Frequently Asked Questions About the Amadeus TRF Command

Conclusion

The Amadeus TRF command is a powerful and flexible command that covers every stage of the refund process in Amadeus. From ATC automated refunds and manual ticket refunds to EMD refunds, fare updates, tax adjustments, and waiver codes, the Amadeus TRF command gives travel professionals the tools they need to handle refunds accurately and efficiently.

By mastering the commands outlined in this guide, you can reduce processing time, minimise errors, and provide better service to your passengers. Always verify the ticket or EMD number first, review the refund mask carefully, and use TRFIG rather than confirming a refund you are unsure about.

Paired with tax refundability tools, airport tax codes, and Amadeus EMD services, the Amadeus TRF command completes your refund toolkit and ensures every transaction is processed correctly from start to finish.