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Amadeus RPP Command: Retrieve Purged PNRs

A complete guide to the RPP command in Amadeus — how to retrieve purged PNRs using flight details, ticket number, record locator, passenger name, or frequent flyer number.

When a PNR is no longer available through standard retrieval, it does not mean the booking has disappeared. Amadeus moves older PNRs into a purged archive, where they remain accessible for a defined retention period. The RPP command is the entry that retrieves those archived records. It allows you to search for a purged or archived PNR using different criteria — flight details, ticket number, record locator, passenger name, or frequent flyer number — making it the correct tool when a standard retrieval with RT returns nothing. This guide explains what RPP does, the syntax for each variation, and when it should be used.

What Does the RPP Command Do?

RPP is the Amadeus GDS command used to retrieve purged PNRs using different search criteria such as flight details, ticket number, record locator, passenger name, or frequent flyer number.

Category: PNR Retrieval.

It allows you to search for a purged or archived PNR when the record is no longer available through normal PNR retrieval.

RPP covers a wide range of search criteria, from airline and flight number to ticket number, PTA records, travel insurance numbers, frequent flyer numbers, and customer profile record locators — so you can find the archived PNR even when you have only partial information.

Retrieve by Airline and Flight Number

Retrieve a purged PNR using the airline code, flight number, and date:

RPP/AF7708/16DEC03

This retrieves a purged PNR using the airline AF, flight 7708, and travel date 16 December 2003. It is the simplest RPP entry when you know the flight the passenger took.

Retrieve by Flight and Passenger Name

Retrieve a purged PNR using the office ID, flight number, date, and passenger name:

RPP-AMSAF0100/AF310/15MAR-JONES

This retrieves a purged PNR created by office AMSAF0100, for flight AF310 on 15 March, with the passenger surname JONES. This format is useful when the PNR was created by another office and you know which office to search.

Retrieve by Record Locator

Retrieve a purged PNR using the record locator and PNR validity date:

RPP/RLC-A1B2C3/03APR04*T(TEXT)

The RLC option specifies a record locator search. This is the fastest RPP entry when you already know the locator and the approximate validity date of the PNR.

Retrieve by Ticket Number

Retrieve a purged PNR using the ticket number:

RPP/TKT-0060077000072*T(TEXT)

This retrieves the purged PNR using the ticket number alone — perfect when a customer presents their ticket but does not have the record locator.

When to Use RPP

Use RPP when you need to retrieve a purged PNR that is no longer available through the standard RT retrieval command. Typical scenarios include:

A customer asking about a trip taken months or years ago.
Verifying a past booking for refund or reissue purposes.
Auditing historical sales data for reporting or compliance.
Finding a PNR when only the ticket number is available.
Retrieving a booking when the record locator is unknown.
Locating a PNR created by another office using the office ID and flight details.
Searching by frequent flyer number, PTA record, insurance number, or customer profile reference.

How RPP Fits Into Your PNR Retrieval Workflow

A typical purged PNR retrieval using RPP might look like this:

Attempt a standard retrieval with RT — if the PNR is not found, it has likely been purged.
Collect the search criteria — flight, ticket number, record locator, passenger name, or a reference like FFN or PTA.
Enter the appropriate RPP entry with the correct syntax.
Review the search results — RPP may return multiple matches.
Select the correct purged PNR to display its contents.
Use the retrieved data for refunds, reissues, or customer responses.

How RPP Relates to Other Retrieval Commands

RPP → retrieves purged PNRs from the archive using multiple search criteria.
RT → retrieves live PNRs from the active database.
RH → displays the history of a retrieved PNR.
RO → claims a PNR created by another airline or office.
RLD and PLD → check office request lists and display PDR records.

The distinction matters: RT retrieves live PNRs; RPP retrieves purged ones. If RT fails and the PNR was recently active, RPP is the correct next step.

Important: RPP searches the purged archive only. If the PNR is still active, use RT instead — RPP will not find a live record. Confirm that the PNR has been purged before attempting an RPP search.

Purged data is retained for a limited period determined by the airline and your office profile. Once that retention period expires, the record may no longer be retrievable by any command.

Frequently Asked Questions

What does RPP do in Amadeus?

RPP retrieves purged PNRs using criteria such as flight details, ticket number, record locator, passenger name, or frequent flyer number.

How is RPP different from RT?

RT retrieves live PNRs. RPP searches the purged archive for records no longer available through standard retrieval.

How do I retrieve a purged PNR by ticket number?

Use RPP/TKT-0060077000072*T(TEXT), replacing the number with your ticket.

Can I retrieve a purged PNR by airline and flight number?

Yes. Use RPP/AF7708/16DEC03, replacing the airline, flight, and date with your search details.

What is the *T(TEXT) at the end of an RPP entry?

It tells the system to return the search results in text format rather than the default display.

Conclusion

The RPP command is the retrieval tool for purged PNRs in Amadeus. Use RPP/AF7708/16DEC03 to retrieve by airline and flight, RPP-AMSAF0100/AF310/15MAR-JONES by office, flight, and passenger name, RPP/RLC-A1B2C3/03APR04*T(TEXT) by record locator, and RPP/TKT-0060077000072*T(TEXT) by ticket number. For specialized searches, use RPP/PTA-, RPP/INS-, RPP/FFN-, or RPP/CUS- with the relevant reference. RPP is the only way to access bookings once they have been purged, making it essential for refunds, reissues, disputes, audits, and customer queries about old trips. Remember that RPP searches only the archive — if the PNR is still live, use RT instead. Paired with RH, RO, and RLD and PLD, the RPP command completes your PNR retrieval toolkit and ensures no archived booking is ever truly lost.