A complete guide to the FE command in Amadeus โ how to add an endorsement element to a PNR, including ticket restrictions such as NON-REFUNDABLE.
Not every fare condition is fully captured by the fare basis alone. Some tickets must carry a visible restriction printed directly on the ticket โ a non-refundable condition, a change restriction, or a specific endorsement required by the airline. The FE command is the entry that records this information in the PNR. It adds an endorsement or restriction that can be displayed on the ticket, ensuring both the passenger and the airline are aware of the applicable conditions. This guide explains what FE does, the correct syntax, and the situations where it should be used.
What Does the FE Command Do?
FE is the Amadeus GDS command used to add an endorsement element to a PNR, such as a non-refundable ticket restriction.
Category: PNR Elements / Ticketing.
The FE command adds an endorsement or restriction that can be displayed on the ticket. It is commonly used to specify conditions such as NON-REFUNDABLE, making the restriction clear in the ticket record and, where applicable, on the printed or electronic ticket itself.
Endorsements do not change the fare or the itinerary โ they add information to the ticket. This makes FE the correct tool when a fare rule or an airline requirement specifies that a certain condition must appear on the ticket.
Syntax
Enter the command followed by the endorsement text:
FE NON-REFUNDABLEThis adds NON-REFUNDABLE as an endorsement element in the PNR. The text appears in the ticket record and, where the airline supports it, on the ticket itself.
When to Use FE
Use FE when you need to add an endorsement or ticket restriction to the PNR, such as indicating that the ticket is non-refundable. Typical scenarios include:
- Tickets sold under non-refundable fare conditions.
- Fares that require a specific endorsement to be printed on the ticket.
- Restrictions such as NON-REFUNDABLE, NON-CHANGEABLE, or NON-ENDORSABLE.
- Corporate or negotiated fares with specific conditions attached.
- Special promotional fares that require an endorsement for validation.
- Any fare rule that instructs the agency to add an endorsement element.
How FE Fits Into the Ticketing Workflow
A typical ticketing session using FE might look like this:
- Retrieve the PNR and price the itinerary.
- Review the fare rule to confirm whether an endorsement is required.
- Enter
FE NON-REFUNDABLEor the applicable endorsement text. - Verify the FE line was accepted and appears correctly in the PNR.
- Review the TST with
TQTto confirm the endorsement is displayed. - Issue the ticket with
TTP.
Important: Endorsements must match the airlineโs requirements exactly. Some carriers specify the exact wording to use, including punctuation and spelling, and will reject a ticket if the endorsement does not match.
An endorsement does not change the fare or make a non-refundable ticket refundable โ it only reflects the fare conditions in the ticket record. Always confirm the applicable rule before adding or omitting an endorsement.
How FE Relates to Other Ticketing Commands
- FE โ adds an endorsement or ticket restriction to the PNR.
- FT โ adds tour code or net remit information.
- FM โ adds a commission percentage or amount.
- FP โ adds the form of payment for the ticket.
- FH โ adds a manual ticket number to the PNR.
- TQT โ displays the TST, including any endorsements recorded.
- TTP โ issues the ticket with the endorsement applied.
Frequently Asked Questions
What does the FE command do in Amadeus?
FE adds an endorsement or ticket restriction to the PNR, such as NON-REFUNDABLE, so the condition appears in the ticket record.
Does FE change the fare or refundability?
No. FE only records the endorsement. It does not change the fare or the actual refund conditions of the ticket.
How do I remove or correct an endorsement?
Delete the FE element from the PNR and re-enter it with the correct wording as required by the airline or fare rule.
Conclusion
The FE command records endorsements and ticket restrictions in the PNR. It is most commonly used for FE NON-REFUNDABLE and similar conditions, ensuring the ticket carries the correct restriction in line with the fare rule or airline requirement. Because endorsements must match exactly, always check the wording specified by the carrier before entering the FE element. Confirm the endorsement appears in the TST with TQT and issue the ticket with TTP. Paired with FT, FM, FP, and FH, the FE command completes the Amadeus ticketing toolkit and ensures every ticket carries the restrictions the fare requires.
