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Amadeus FM Command: Commission in a PNR

A complete guide to the FM command in Amadeus — how to add a commission percentage or a specific commission amount to a PNR before ticketing.

Commission is one of the most important parts of any airline sale. Whether you are working with a standard agency commission or a negotiated override, the commission information must be recorded in the PNR before the ticket is issued so that the correct amount is calculated and reported through the BSP. The FM command is the entry that handles this. It allows you to add a commission percentage or a fixed commission amount to a booking. This guide explains what FM does, the syntax for both options, and when it should be used.

What Does the FM Command Do?

FM is the Amadeus GDS command used to add a commission percentage or a specific commission amount to a PNR.

Category: Commission & Pricing.

The FM command is used to specify the commission applied to a ticket. The commission can be entered either as a percentage or as a fixed amount.

The FM entry must be in the PNR before the ticket is issued. It becomes part of the ticket record and is used when the system calculates the agency’s earnings and prepares the BSP settlement report.

Commission Percentage

To add a commission percentage to the PNR:

FM9

This adds a 9% commission to the ticket. The percentage is calculated against the applicable fare amount, so as long as the fare is correct, the commission is applied automatically at the time of issuance.

Commission Amount

To add a fixed commission amount instead of a percentage:

FM 200.00 A

This adds a commission amount of 200.00. The A indicator shows that the amount is a fixed commission value rather than a percentage.

Fixed amounts are typically used when the commission is a negotiated flat fee, an override agreed with the airline, or a corporate incentive structure that is not based on a percentage.

When to Use FM

Use FM when you need to record the commission percentage or commission amount applicable to a ticket or booking. Typical scenarios include:

Standard agency commission sales where a percentage applies.
Negotiated commission rates agreed with a specific airline.
Override commissions that differ from the standard rate.
Corporate or group bookings with a flat commission fee.
Tickets sold under a specific contract that requires a fixed commission amount.
Adjustments when the automatic commission from the fare rule needs to be overridden.

How FM Fits Into the Ticketing Workflow

A typical ticketing session using FM might look like this:

Retrieve the PNR and price the itinerary using FXP or another pricing command.
Review the TST with TQT to confirm the fare amount.
Enter FM9 for a 9% commission or FM 200.00 A for a fixed amount.
Verify the FM line was accepted and the commission is correct.
Check the commission result with TQT/FM if you need to confirm the applied value.
Issue the ticket with TTP.

Note: Some offices have the Commission Control Indicator (CCI) set in their office profile, which requires the commission to be validated before ticketing. If you receive the message “COMMISSION NOT VALIDATED – RE-ENTER COMMISSION”, delete the FM element, re-enter it, and try to issue again.

If the error persists, contact Amadeus Customer Services to have the CCI field in your office profile updated.

Frequently Asked Questions

What does FM9 mean in Amadeus?

FM9 adds a 9% commission to the ticket in the PNR.

How do I add a fixed commission amount?

Use the format FM 200.00 A, where A indicates a fixed commission amount rather than a percentage.

Can I change the commission after pricing?

Yes. You can re-enter the FM command with a different percentage or amount before ticketing, and the system will apply the updated commission to the ticket.

Conclusion

The FM command records the commission that will be applied to a ticket in Amadeus. It supports both a percentage entry with FM9 and a fixed amount entry with FM 200.00 A, covering standard agency sales, negotiated overrides, corporate contracts, and flat-fee arrangements. Enter the FM command before ticketing and verify the commission result with TQT/FM if needed. Remember that some offices require commission validation before issuance — if you see the commission validation error, re-enter the FM element or contact Amadeus support. Paired with FXP, TQT, and TTP, the FM command ensures your commission is captured correctly on every ticket.