A complete guide to the FH command in Amadeus โ how to add a manual ticket number to a PNR and record ticket information in the booking.
Most tickets in Amadeus are issued electronically, and the ticket number is stored automatically in the PNR. But there are situations where the ticket number must be entered by hand โ a ticket issued outside the system, a paper ticket, a manual reissue, or a ticket number provided by the airline that does not appear in the PNR. The FH command is the entry that handles these cases. It adds a manually entered ticket number to the PNR, allowing the ticket information to be recorded in the booking so that the PNR reflects the correct ticketing status. This guide explains what FH does, its simple syntax, and when it should be used.
What Does the FH Command Do?
FH is the Amadeus GDS command used to add a manual ticket number to a PNR.
Category: Ticketing.
The FH command adds a manually entered ticket number to the PNR, allowing the ticket information to be recorded in the booking.
Unlike an automatic ticketing entry, the FH command does not issue a ticket. It simply records a ticket number that already exists, so that the PNR shows the correct ticketing status and the booking can be processed, refunded, or exchanged later.
Syntax
Enter the command followed by the ticket number:
FH057-1234567890This adds the manual ticket number 057-1234567890 to the PNR. The airline code is included as the three-digit prefix before the hyphen, followed by the ten-digit ticket number.
Format breakdown:
- FH โ the command itself (add manual ticket number).
- 057 โ the three-digit airline code (numeric IATA prefix of the validating carrier).
- – โ the standard separator between airline code and document number.
- 1234567890 โ the ten-digit ticket document number.
Visual Example โ How FH Looks in a PNR
After entering the FH command, Amadeus confirms the entry was accepted and shows the new element inside the PNR. The example below shows how the manual ticket number appears on the PNR screen:
Reading the output:
- The FH line appears as a numbered element in the PNR, showing the airline prefix and ticket number.
- The ticket number is now linked to the booking and can be used for exchanges, refunds, or BSP reporting.
- If the entry was rejected, Amadeus would return an error code instead of the FH line โ always check the response.
When to Use FH
Use FH when you need to manually add or record a ticket number in an existing PNR. Typical scenarios include:
- Tickets issued outside Amadeus, such as through an airline portal or another GDS.
- Paper tickets that need to be recorded in the PNR.
- Manual reissues where the new ticket number must be added to the booking.
- Ticket numbers provided by the airline for reconciliation or settlement.
- Correcting a missing ticket number in a PNR after issuance.
- Recording ticket numbers for bookings transferred from another agency.
How FH Fits Into Your Ticketing Workflow
A typical workflow using FH might look like this:
- Retrieve the PNR and confirm the ticket number is missing or needs to be updated.
- Obtain the correct ticket number from the issuing source.
- Enter
FH057-1234567890with the correct number. - Verify the FH line was accepted in the PNR.
- Display the PNR to confirm the ticket number is now recorded.
- Continue with reissue, refund, or any other processing that requires the ticket number.
Important: FH records an existing ticket number โ it does not issue a ticket. If you need to issue a ticket, use TTP instead.
Make sure the ticket number you enter is correct. A wrong number will cause problems during exchanges, refunds, or BSP reporting, and the error may only be discovered much later.
How FH Relates to Other Ticketing Commands
- FH โ adds a manual ticket number to a PNR.
- TTP โ issues tickets electronically through Amadeus. Read the full TTP guide.
- TTP/EXCH โ issues an exchanged ticket.
- TQT / TQTC โ display the TST before or after issuance. Read the full TQT guide.
- TRF โ processes a refund using the ticket number. Read the full TRF guide.
- FO โ records the exchange document information from the original ticket. Learn more about the FO element.
- FV โ records the validating carrier on the ticket.
Frequently Asked Questions
What does the FH command do in Amadeus?
FH adds a manually entered ticket number to a PNR, allowing the ticket information to be recorded in the booking.
Does FH issue a ticket?
No. FH only records an existing ticket number. Use TTP to issue a ticket in Amadeus.
What format is used for the ticket number?
The entry includes the three-digit airline prefix followed by the ten-digit ticket number, for example FH057-1234567890.
What happens if I enter the wrong ticket number with FH?
A wrong ticket number will cause problems during exchanges, refunds, or BSP reporting. Always verify the number against the issuing source before entering it, and recheck the FH line in the PNR immediately after.
Conclusion
The FH command is a practical tool for keeping PNRs accurate when tickets are issued outside Amadeus. It adds a manual ticket number to the booking without issuing anything, so the PNR reflects the correct ticketing status and can be processed for exchanges, refunds, or reporting. Use FH057-1234567890 with the correct airline prefix and ticket number, and verify the entry appears in the PNR before proceeding. Paired with TTP, FO, TRF, and TQT, the FH command completes your ticketing toolkit and ensures every ticket is properly recorded, no matter where it was issued.
