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Amadeus FPO: Original Form of Payment Entry

A complete guide to the FPO command in Amadeus — how to specify the original form of payment for a ticket during reissue or exchange processing.

When you reissue or exchange a ticket in Amadeus, the system needs to know how the original ticket was paid for. This is not optional — the reissue record must carry the original form of payment so the airline and the BSP reporting can reconcile the transaction correctly. The FPO command is the entry that handles this. It identifies the form of payment used on the original ticket and, when needed, can specify several original forms of payment in a single entry. This guide explains what FPO does, shows the correct syntax for both single and multiple payment methods, and explains when to use it during reissue and exchange processing.

What Does the FPO Command Do?

FPO is the Amadeus GDS command used to specify the original form of payment for a ticket during reissue or exchange processing.

Category: Ticketing / Form of Payment.

The FPO entry identifies the form of payment used for the original ticket. This information becomes part of the exchange record, linking the new ticket back to the way the original one was paid.

The command can also specify multiple original forms of payment, which is essential when the original ticket was paid using a combination of methods — for example part cash, part check, and part credit card.

Single Original Form of Payment

To specify a single original form of payment, enter the command followed by the payment type:

FPO/CASH

This indicates cash as the original form of payment. The same pattern applies to other payment types — for example, FPO/CHECK for a check or FPO/CC followed by the card details for a credit card.

Multiple Original Forms of Payment

To specify more than one original form of payment, separate each payment method with a plus sign +:

FPO/CASH+CHECK+CCAX37149635377004/1202

This indicates multiple original forms of payment: cash, check, and credit card. The credit card entry follows the standard card format, with the card type, card number, and expiry date.

Use this format whenever the original ticket was not paid with a single method — a very common situation in group bookings and corporate travel where multiple payment sources are combined.

When to Use FPO

Use FPO when processing a ticket reissue or exchange and you need to specify the original payment method or multiple original forms of payment. Typical scenarios include:

Reissuing a ticket that was originally issued in cash.
Exchanging a ticket where the original payment was a check.
Processing an exchange on a ticket paid by credit card, including the original card details.
Handling multi-payment tickets where cash, check, and card were combined.
Completing the exchange record so the BSP reporting matches the original transaction.

How FPO Fits Into the Reissue Workflow

A typical reissue session using FPO might look like this:

Retrieve the PNR and display the original ticket record.
Confirm how the original ticket was paid before starting the exchange.
Enter FPO/CASH for a single payment method, or the combined format for multiple methods.
Verify the FPO entry was accepted in the PNR.
Continue with the reissue or exchange commands.
Confirm the exchange record and the new ticket were created successfully.

Frequently Asked Questions

What does FPO/CASH mean?

It indicates that the original ticket was paid for in cash.

How do I enter multiple original forms of payment?

Separate each payment method with a plus sign, for example FPO/CASH+CHECK+CCAX37149635377004/1202.

Do I need FPO for every reissue?

You need it whenever the original form of payment must be recorded in the exchange record — which is standard practice for ticket reissues and exchanges.

Conclusion

The FPO command is a small but essential part of ticket reissue and exchange processing in Amadeus. It tells the system how the original ticket was paid — whether by cash, check, credit card, or a combination of methods — so the exchange record stays accurate and BSP reporting reconciles correctly. For a single payment, use FPO/CASH or the equivalent payment type. For multiple payments, chain them together with a plus sign. Entering the original form of payment correctly before completing the reissue prevents errors later, keeps your records clean, and ensures a smooth exchange from start to finish.