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Amadeus QT Command: Total Queue Workload

A complete guide to the QT command in Amadeus — how to display the total workload of your queues and monitor overall queue volume before processing.

Queue management in Amadeus works best when you know the size of the job before you start. The QT command gives you exactly that: the total workload of the queues, showing how many PNRs and messages are currently waiting in total. Unlike the QC command family, which breaks workload down by category, office, and activity type, QT gives you the single overall number — a fast, high-level snapshot that tells you instantly whether the queue volume is light, normal, or heavy. This guide explains what QT does, how to use it, and when it is the right command for the job.

What Does the QT Command Do?

QT is the Amadeus GDS command used to display the total workload of queues.

Category: Queue Management.

What the Command Shows

The QT command displays the total number of PNRs and messages currently waiting in the queues, helping agents monitor the overall queue workload. Instead of listing each queue separately, it gives you one combined figure that represents the full volume of pending work.

This makes QT the fastest way to answer the question “how much work is waiting right now?” without scrolling through category-by-category breakdowns.

QT Command Syntax & Example

Basic Entry

Enter the command on its own:

QT

This displays the total queue workload, so you can see at a glance how many PNRs and messages are waiting across your queues.

💡 Pro-Tip — QT Is a High-Level Snapshot, Not a Reporting Tool

The QT command is designed to give you a single, high-level number in seconds. It is intentionally not a detailed reporting tool. Understanding what QT does — and does not — show will save you time and avoid confusion when you need granular data.

When to Use QT

Quick check at the start of a shift — “how big is today’s workload?”
Mid-day re-check to see whether the queue volume is growing.
Before delegating tasks, to gauge how much capacity is needed.
At the end of a shift, to confirm the workload has dropped.

When QT Is Not Enough — Use a Granular Tool Instead

You need a breakdown per queue → use QTQ.
You need detail by category, office, or activity type → use QC.
You want to see which queues contain the current PNR → use RTQ.
You are ready to start processing → use QS.

Rule of thumb: Use QT when you want a fast number. Reach for QTQ or QC when you need to know where the work actually lives.

When to Use QT

Typical Scenarios

Use QT to quickly check the overall workload across queues before processing or managing queued PNRs. Typical situations include:

At the beginning of a shift, to gauge the day’s workload.
Before allocating queue tasks to team members.
When deciding whether to browse or start processing immediately.
Periodically during the day, to check whether queues are growing.
At the end of the day, to confirm the queue volume has reduced.

How QT Fits Into Your Queue Workflow

Step-by-Step Queue Session

A typical queue session using QT might look like this:

Enter QT to see the total queue workload.
Enter QTQ if you want a summary count per queue.
Use QC for detailed workload by category, office, or activity.
Start processing with QS.
Use QN to advance through items and QI to exit when finished.

How QT Differs from Other Queue Commands

QT is one of many queue commands — but it plays a specific role. The table below shows what each command does and when to reach for it:

Command	What It Shows	Use When
QT	Total queue workload across all queues	Quick high-level snapshot
QTQ	Summary count per queue	See where the work is concentrated
QC	Workload by category, office, activity type	Granular reporting
QS	Opens a specific queue for processing	Ready to work the queue
QN	Moves to the next PNR in the queue	Processing sequentially
QI	Exits the queue	Finishing a session
RTQ	Queues containing the current PNR	Trace where a PNR is queued
QIR	Ignores and redisplays PNR outside queue	Reviewing a PNR before deciding
QD	Moves a PNR to the bottom of the queue	Deferring an item

Quick Reference Checklist

Enter QT to display the total queue workload.
Judge whether the volume is light, normal, or heavy.
Drill down with QTQ or QC if you need more detail.
Begin processing with QS.
Re-run QT at the end of the session to confirm the workload has dropped.

Related Commands & Further Reading

Explore the related Amadeus queue commands below to complete your queue toolkit:

Amadeus Command

QTQ — Summary per Queue

See the count for each queue individually.

Amadeus Command

QC — Queue Count by Category

Granular breakdown by category, office, activity.

Amadeus Command

QS — Start a Queue

Open a queue and begin processing PNRs.

Amadeus Command

QN — Next PNR

Advance to the next PNR in the queue.

Amadeus Command

RTQ — Locate PNR in Queues

See all queues containing the current PNR.

Full Guide

Amadeus Queues — How to Use Them Efficiently

The complete guide to Amadeus queue management.

Frequently Asked Questions

What does QT do in Amadeus?

QT displays the total workload of the queues, showing how many PNRs and messages are currently waiting.

How is QT different from QTQ?

QT shows the total overall workload across queues. QTQ shows a summary count per queue, so you can see where the work is concentrated.

Does QT show the contents of the queues?

No. QT only shows the total workload figure. To see or process items, use QS to start processing a queue.

Can I get a breakdown by category or office?

Yes — use QC to display workload by category, office, and activity type. QT itself is only a total.

How do I know which queue a specific PNR is in?

Retrieve the PNR and use RTQ to display every queue that currently contains it.

Conclusion

The QT command is the quickest way to measure total queue workload in Amadeus. One entry shows the combined number of PNRs and messages waiting in your queues, giving you an instant snapshot before you decide how to proceed. Use QT at the start of a shift, before delegating tasks, and at the end of the day to confirm the queues are under control. Combined with QTQ, QC, QS, QN, and RTQ, it gives you complete visibility over your agency’s queue workload and helps you plan every processing session efficiently.

🔖

Bookmark This QT Guide for Your Next Shift

Queue workload changes every hour. Keep this page handy so the syntax, comparison table and companion commands are always one click away — at the start of the shift, before delegating, and again at the end.

QTQ — Per Queue Count QC — Granular Count QS — Start Queue

Press Ctrl + D (Windows) or ⌘ + D (Mac) to add it to your bookmarks.