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Amadeus QC Commands: Queue Workload & Counts

A complete guide to the QC command family in Amadeus — how to display queue workload, review queue counts, analyse deferred PNRs, and reset queue statistics.

Key Takeaways

QC displays queue workload and counts by category, office, and activity type.
QCC, QCA, and QC1CA show queue counts with different sign and activity associations.
QCT, QCD, and QCM provide planners for deferred, ticketing, and half-month queue totals.
QCR resets queue counts — use with caution as it clears statistics.
Use QC commands to plan staffing, spot bottlenecks, and forecast upcoming workload.

Queue management in Amadeus is not only about processing items one by one — it is also about understanding the overall workload. The QC command family gives you that visibility. It displays queue workload and counts for specific categories, offices, and activity types, letting supervisors plan staffing, spot bottlenecks, and confirm that PNRs are being routed correctly. From a simple workload display to detailed planners for deferred and ticketed PNRs, the QC commands cover every level of queue reporting. This guide walks through each command, its syntax, and the situations where it is most useful.

What Does the QC Command Do?

QC is the Amadeus GDS command used to display queue workload and queue counts for specific categories, offices, and activity types.

Category: Queue Management.

The QC command provides different views of queue workload, including specific categories, active categories, sign associations, and queue planning information. Different suffixes let you drill into exactly the data you need.

Queue Workload Commands

QC — Workload by Category

Displays the workload in specific queue categories.

QC

QC/PARAF0900/1C1 — Specific Office & Category

Displays a specific office, queue, category, and active date ranges.

QC/PARAF0900/1C1

This is useful when you need a focused view of one office or queue category rather than the whole system.

Queue Count Commands

QCC — Count with Sign Association

Displays the queue count with sign association.

QCC

QCA — Count with Activity Sign Association

Displays the queue count with activity sign association.

QCA

QC1CA — Count for All Active Categories

Displays the queue count for all active categories.

QC1CA

Queue Planning Commands

QCT — Time-Deferred, Ticketing, Delay & Option Planner

Displays a summary planner for time-deferred, ticketing, delay, and option PNRs.

QCT

QCD — Date-Deferred PNR Planner

Displays a summary planner for date-deferred PNRs.

QCD

QCM — Half-Month Queue Totals

Displays half-month queue totals.

QCM

Reset Queue Counts

⚠️ Warning: Data Loss Risk

The QCR command resets queue counts to zero. This action clears the accumulated statistics for the selected queue and cannot be undone. Use it only when starting a new reporting period or when instructed by your supervisor.

QCR — Reset Queue Counts

Resets the queue counts to zero.

QCR

QCR/officeid/8C1D2-R — Reset & Refresh Specific Office

Resets and refreshes the queue count in the specified office nickname.

QCR/officeid/8C1D2-R

Use this with care — resetting counts clears the statistics for that queue and starts fresh.

QC Command Suffix Comparison

Command	Purpose	Best Use Case	Notes
QC	Workload by category	Quick overview of queue categories	Read-only
QC/PARAF0900/1C1	Specific office & category	Focused view for one office	Replace with your office ID
QCC	Count with sign association	Review queue counts by sign	Read-only
QCA	Count with activity sign	Activity-based queue analysis	Read-only
QC1CA	Count for all active categories	Full active-category snapshot	Read-only
QCT	Time-deferred/ticketing planner	Forecast upcoming ticketing work	Read-only
QCD	Date-deferred PNR planner	Plan date-deferred queue processing	Read-only
QCM	Half-month queue totals	Monthly reporting & forecasting	Read-only
QCR	Reset queue counts	Start a new reporting period	⚠️ Clears statistics — irreversible
QCR/officeid/8C1D2-R	Reset & refresh specific office	Reset counts for one office queue	⚠️ Clears statistics — irreversible

When to Use QC Commands

Monitor queue workload before assigning staff.
Review queue counts across categories and offices.
Analyse deferred PNRs to plan upcoming work.
Check half-month totals for reporting and forecasting.
Reset queue statistics when a new reporting period begins.

Explore the related Amadeus queue and ticketing commands below to complete your queue management toolkit:

Amadeus Command

QS — Queue Start

Start processing a queue.

Amadeus Command

QE — Queue End

End queue processing.

Amadeus Command

QU — Queue Update

Update queue placement.

Amadeus Command

QN — Queue Next

Move to next queue item.

Amadeus Command

RTQ — Retrieve from Queue

Retrieve a PNR from a queue.

Amadeus Command

QF — Queue First

Go to first queue item.

For a broader view of Amadeus queue management, see Amadeus Queues — How to Use Them Efficiently. If you work across GDS systems, you may also find A Simple Guide to Galileo Queues for Agents and Sabre Queue — A Quick Guide for Managing PNRs useful.

Frequently Asked Questions

What does the QC command show?

QC displays queue workload and counts for specific categories, offices, and activity types in Amadeus.

What is the difference between QCC and QCA?

QCC shows the queue count with sign association. QCA shows the queue count with activity sign association.

When would I use QCT or QCD?

QCT is for planning time-deferred, ticketing, delay, and option PNRs. QCD focuses on date-deferred PNRs — both are useful for forecasting upcoming workload.

Conclusion

The QC command family turns queue management into a data-driven task. QC and QC/PARAF0900/1C1 show workload by category and office; QCC, QCA, and QC1CA give detailed counts with sign and activity associations; QCT, QCD, and QCM provide planners for deferred and future PNRs; and QCR resets queue statistics when a new period begins. Together with the rest of the Amadeus queue toolkit — QS, QSB, QE, QER, QU, QN, QNF, and RTQ — they give travel agencies full visibility and control over queue performance.