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Amadeus QS & QSB: Process or Browse a Queue

A complete guide to the QS and QSB commands in Amadeus — how to start processing a queue and how to browse a queue without triggering normal processing.

Key Takeaways

QS starts normal queue processing — items open one by one for action.
QSB browses a queue without processing; nothing is removed or opened for action.
Use QSB first to review queue volume and plan your work.
QS8C1 processes Queue 8, Category 1; QSB8C1 browses the same queue.
Pair with QU, QN, QNF, QF, QE, and RTQ to complete your queue workflow.

Every queue session in Amadeus begins with one decision: are you ready to process the items, or do you only want to look at what is inside? The QS and QSB commands answer that question. QS starts normal queue processing from a specific queue and category, opening items one by one for action. QSB lets you browse the contents of a queue without starting the standard processing flow, which is ideal for checking queue volume, reviewing routing, or verifying that a PNR landed in the right place. This guide explains both commands, their syntax, and when each one is the right choice.

What Does the QS Command Do?

QS is the Amadeus GDS command used to start processing PNRs or messages from a specific queue. Full details are available in the QS — Queue Start guide.

Category: Queue Management.

Start Processing a Queue

QS8C1

This starts processing PNRs or messages in Queue 8, Category 1. The first item in the queue opens, and you can work through the items using the standard queue commands such as QU, QN, QF, and QE.

What Does the QSB Command Do?

QSB allows the agent to browse through a queue without starting normal queue processing.

Browse a Queue

QSB8C1

This browses through Queue 8, Category 1 so you can review the items without entering the normal processing flow. Nothing is removed from the queue and no PNR is opened for action.

💡 Pro-Tip: Browse Before You Process

Using QSB before QS gives you a quick overview of the queue without committing to processing. This helps you estimate workload, prioritise urgent items, and avoid opening PNRs you are not ready to handle. It’s a small step that saves significant time during busy periods.

When to Use QS vs QSB

QS — use when you are ready to process queue items and take action on them.
QSB — use when you only need to browse or review the contents of a queue.

QS opens the queue for active work; QSB is a read-only overview. Browsing with QSB first is often the smartest way to plan your queue work before starting to process.

QS vs QSB Feature Comparison

Feature	QS (Queue Start)	QSB (Queue Browse)
Purpose	Start processing queue items	Browse queue contents without processing
Opens PNR for action	Yes	No
Removes item from queue	Only after processing	No
Risk of accidental changes	Yes — PNRs are editable	No — read-only view
Typical syntax	QS8C1	QSB8C1
Best for	Active queue work	Planning, reviewing, auditing

How QS and QSB Differ from Other Queue Commands

QS → starts processing a queue (Queue number + Category). Learn more about QS.
QSB → browses a queue without processing.
QE / QER → place a PNR on a queue or add another queue.
QU → redisplays the current queue message.
QN / QNF → remove the current PNR and continue or exit queue mode.
QF / QFR → end the transaction and exit queue mode.
QI / QIR → ignore the PNR and exit (QIR also redisplays it).
QDF / QD → defer a PNR to the bottom of the queue or delay it to a future date.
RTQ → displays all queues containing the current PNR.
QR → removes all PNRs or messages from a queue.

How QS and QSB Fit Into Your Queue Workflow

A typical queue session using these commands might look like this:

Enter QSB8C1 to browse the queue and see what is waiting.
Decide which items require action and in what order.
Enter QS8C1 to start processing the queue.
Use QU if you need to redisplay the current queue message.
Use QN to move to the next PNR, or QNF to exit queue mode when finished.
If a PNR needs to be placed back in the queue, use QE or QD to defer it.

Quick Reference Checklist

Identify the queue number and category you need.
Enter QSB8C1 to browse the queue first if you want an overview.
Enter QS8C1 when you are ready to start processing.
Handle each item using the appropriate action on the PNR.
Use QN to advance to the next item or QNF to exit.
Confirm the queue session ended and the items were handled correctly.

Frequently Asked Questions

What does QS8C1 mean?

It starts processing PNRs or messages in Queue 8, Category 1.

What is the difference between QS and QSB?

QS starts normal queue processing so you can act on items. QSB lets you browse the queue without starting processing — nothing is removed and no item is opened for action.

Should I browse with QSB before using QS?

It is often helpful. Browsing first with QSB gives you an overview of the queue and helps you plan the order in which to process items.

Conclusion

The QS and QSB commands are the entry points for every Amadeus queue session. QS starts processing from a specific queue and category, opening items for action. QSB lets you browse the queue’s contents without triggering normal processing, which is useful for planning, checking, and reviewing before you begin. Together with QE, QER, QU, QN, QNF, QF, QFR, QI, QIR, QDF, QD, RTQ, and QR, they complete the full Amadeus queue management toolkit and keep your workflow organised from the moment you open a queue until the moment you close it.