A complete guide to the QR command in Amadeus โ how to remove all PNRs or messages from a queue, and why this powerful command must be used with care.
Most Amadeus queue commands are safe, reversible, and designed for everyday processing. The QR command is different. It is a bulk-action command that removes all PNRs or messages currently held in a queue โ not one item at a time, but the entire contents of that queue in a single entry. Because of this, QR is considered a powerful queue-management command that should be used carefully and only when you fully intend to clear the queue. This guide explains exactly what QR does, when it is appropriate to use, and the precautions you should take before running it.
โ ๏ธ WARNING: Destructive Command
The QR command is destructive. It removes every PNR and message in the queue at once. There is no undo. Once QR has been executed, the items are gone from the queue and must be re-added manually if needed.
Do not run QR on a live production queue unless you are absolutely certain that every item in it is safe to delete. When in doubt, process items one by one using QE, QES, or QI instead.
Before You Begin: Back Up the Queue
Because QR cannot be undone, always create a backup of the queue contents before executing it. This gives you a record of what was in the queue so items can be re-added if a mistake is made.
Recommended backup steps:
- Take a screenshot of the queue display before running QR. Capture the full list of PNRs and queue positions.
- Export the queue list if your office uses a reporting tool or queue export utility. Save it to a shared folder.
- Run RTQ on any PNRs you are unsure about to see which queues they currently sit in. This tells you whether they can be safely removed.
- Notify your team that you are about to clear a queue so no one is caught off-guard.
- Confirm with a supervisor if the queue is used for live bookings or operational workflows.
If you cannot complete these steps, you are not ready to run QR. Process the queue item-by-item instead.
What Does the QR Command Do?
QR is the Amadeus GDS command used to remove all PNRs or messages from a queue.
Category: Queue Management.
The QR command removes all PNRs or messages currently held in the queue. Unlike QE, QER, or QES โ which move or save individual items โ QR clears the queue as a whole.
This is not a display command and it is not a โskipโ command. It performs a bulk removal action on the queue contents.
Remove All Queue Items
Enter the command while positioned on the queue you want to clear:
QRThis removes all PNRs or messages from the queue. Because the effect is immediate and affects every item, always confirm you are on the correct queue before entering QR.
When to Use QR
Use QR when you need to clear all PNRs or messages from a queue. This is a powerful queue-management command and should be used carefully. Legitimate scenarios include:
- Clearing a test or training queue that is no longer needed.
- Removing outdated messages from a queue that has been fully processed through another route.
- Emptying a queue that was created in error and contains no live bookings.
- Resetting a queue during a controlled office workflow cleanup.
Queue Command Comparison Table
How QR Differs from Other Queue Commands
- QE โ Places a PNR or message on a queue.
- QER โ Adds the PNR to another queue while keeping the current one.
- QES โ Saves the transaction and moves the PNR to the bottom of the queue (part of the QE family).
- RTQ โ Displays all queues containing the current PNR.
- QU โ Redisplays the current queue message.
- QR โ Removes all PNRs or messages from the queue.
Quick Reference Checklist
- Confirm which queue and category you are on.
- Check that no items in the queue require further action.
- Verify with your team that nobody is actively processing that queue.
- Take a screenshot or export the queue list as a backup.
- Enter
QRonly when you are certain. - Confirm the queue is now empty.
- Document the action if your office requires a record of queue cleanups.
Frequently Asked Questions
What does QR do in Amadeus?
QR removes all PNRs or messages from the current queue in a single action.
Does QR remove one item or all items?
QR removes all PNRs or messages currently held in the queue โ not just the current one.
Should I use QR often?
No. QR is a destructive queue-management command and should be used carefully. For normal processing, use QE, QER, QES, and QU instead.
Conclusion
The QR command is the bulk-clearing tool in Amadeus queue management. It removes all PNRs or messages from a queue at once, which makes it useful for clearing test queues, outdated messages, or queues created in error โ but also makes it risky if used without care. Always verify the queue number, confirm no items require further action, take a backup, and check that no colleague is working on the same queue before entering QR. For everyday queue work, rely on QE, QER, QES, RTQ, and QU โ and reserve QR for situations where clearing the entire queue is genuinely the right action.
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Handle Amadeus Queues with Confidence
Now that you understand the destructive nature of QR, explore the safer queue commands that handle everyday processing, saving, and routing โ without risking the loss of live bookings.
Bookmark this page โ and use it as your safety checklist before any queue cleanup.
