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Amadeus QU Command: Redisplay Queue Message

A complete guide to the QU command in Amadeus — how to redisplay the current queue message for review or further processing.

When you are working through a queue in Amadeus, it is easy to lose sight of the message you are currently processing. You may scroll to another screen, retrieve a different PNR, or simply need a second look at the queue item before acting on it. The QU command exists for exactly this situation. It redisplays the message currently being processed in the queue, bringing it back on screen without changing its position or status. This guide explains what QU does, when to use it, and how it fits into an efficient queue management workflow alongside QE, QER, QES, and RTQ.

What Does the QU Command Do?

QU is the Amadeus GDS command used to redisplay the current message in the queue.

Category: Queue Management.

The QU command redisplays the message currently being processed in the queue. It does not remove the message, change its queue position, or modify the PNR in any way — it simply brings the active queue item back onto your screen.

This is particularly useful when the display has been replaced by another action and you need to return to the queue message before deciding what to do next.

Redisplay a Message

Enter the command on its own while working in a queue:

QU

This redisplays the current queue message. The queue item remains in the same position and category, so you can review it and continue processing without any risk of losing it.

✅ Pro Tip: QU Is 100% Non-Destructive

Unlike other queue commands, QU never modifies anything. It does not save, delete, remove, defer, or reposition the queue item. It simply brings the current message back on screen.

Feel free to use QU as often as you need while reviewing or processing a queue item. It is the safest command in the entire Amadeus queue toolkit — ideal for training, verifying details, or double-checking your work before proceeding.

When to Use QU

Use QU when you need to display the current queue message again for review or further processing. Typical scenarios include:

You moved to another display and need to return to the queue message.
You want to re-read the message details before deciding how to handle it.
You processed part of a PNR and want to review the original queue item again.
You are training a colleague and need to show the message on screen.
You want to verify the queue message matches the PNR before taking action.

QU vs Other Queue Navigation Commands

Command	Purpose	Scope	Modifies Queue?	Best Use Case
QU	Redisplay current queue message	Single item	No — read-only	Review the active message
RTQ	Display all queues containing the PNR	All queues	No — read-only	Verify queue placements across the system
QS	Start processing a queue	Entire queue	Yes — opens items for action	Begin a queue session
QN	Move to the next queue item	Single item	Yes — removes current item	Continue processing the queue
QNF	Remove PNR and exit queue	Single item	Yes — removes current item	Finish and leave queue mode
QC / QCD	Display queue workload & counts	Entire queue	No — read-only	Plan and forecast queue workload

How QU Fits Into Your Queue Workflow

Step 1: Start the queue session

Enter QS to begin processing the queue. The first item appears on screen.

Step 2: Work on the PNR

Update details, reprice, add remarks, or take whatever action is needed.

Step 3: Return to the message with QU

Enter QU to bring the queue message back on screen and verify the details.

Step 4: Check queue placements with RTQ (optional)

Use RTQ to see whether the PNR sits in other queues before you finish.

Step 5: Complete the item

Finish with QES to save and move the PNR to the bottom of the queue, or use QF / QFR to exit.

Quick Reference Checklist

Make sure you are actively working in a queue.
Enter QU to redisplay the current queue message.
Review the message content and any details in it.
Take the required action on the PNR.
Use QU again if the message disappears from view.
Complete the queue item with the appropriate end-of-transaction command.

Frequently Asked Questions

What does QU do in Amadeus?

QU redisplays the message currently being processed in the queue so you can review it again.

Does QU change the queue position?

No. QU only displays the message. It does not remove the item, change its queue placement, or modify the PNR.

How is QU different from RTQ?

QU redisplays the current queue message. RTQ lists all queues containing the currently retrieved PNR.

Is QU safe to use multiple times?

Yes. QU is completely non-destructive. You can use it as many times as you need without affecting the queue or the PNR.

Conclusion

The QU command is a small but useful tool in Amadeus queue management. It brings the current queue message back on screen whenever you need to review it, without changing the message, its queue position, or the PNR. Use QU when the display has moved on, when you want a final look before acting, or when verifying that the queue item matches the work you have done. Combined with QE, QER, QES, and RTQ, it completes your queue toolkit and helps you process queue items accurately and efficiently.

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Master the Full Amadeus Queue Toolkit

QU is one of the safest commands in Amadeus — but it works best alongside the rest of the queue family. Explore the related guides below to build a complete, reliable queue workflow.

QE — Place PNR on Queue QER — Add to Another Queue RTQ — Check Queue Placements Amadeus Queues — Full Guide

Bookmark this page — it’s your quick reference for the QU command and every related queue command.