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Amadeus RTQ Command: Display list of Queues

A complete guide to the RTQ command in Amadeus — how to display all queues containing the currently retrieved PNR and review its queue placement.

In Amadeus queue management, knowing where a PNR currently sits is just as important as knowing how to place it on a queue. The RTQ command solves exactly that problem. It checks the currently retrieved PNR and lists every queue where that PNR is placed, giving you a complete picture of its position in your agency’s workflow. Without this check, agents often duplicate work, place a PNR on a queue it already sits on, or miss a queue where the booking is waiting for action. This guide explains what RTQ does, how to use it, and the situations where it saves the most time.

What Does the RTQ Command Do?

RTQ is the Amadeus GDS command used to display all queues containing the currently retrieved PNR.

Category: Queue Management.

The RTQ command checks the currently retrieved PNR and lists all queues where that PNR is currently placed.

Instead of guessing whether a booking has already been routed to ticketing, refunds, or customer service, RTQ gives you the answer in a single entry.

Display PNR Queues

Enter the command on its own while the PNR is retrieved:

RTQ

This lists all queues containing the currently retrieved PNR. The display shows the queue number and category for each placement, so you can see exactly how the PNR is routed across your office queues.

When to Use RTQ

Use RTQ when you need to identify which queues currently contain a specific PNR and review its queue placement. Common situations include:

Before placing a PNR on a queue, to avoid duplicating an existing placement.
When taking over a booking from another agent and checking its current status.
When a customer asks why a booking has not been processed yet.
When a PNR has been handled but you need to confirm it is still on the correct follow-up queue.
When auditing queue accuracy and cleaning up misplaced bookings.

How RTQ Fits Into Your Queue Workflow

RTQ works best as a verification step inside the queue management cycle:

Retrieve the PNR.
Run RTQ to see the current queue placements.
Place the PNR on the correct queue using QE or add another queue with QER.
Run RTQ again to confirm the placement was recorded.
End the transaction with QES when appropriate.

Quick Reference Checklist

Retrieve the PNR you want to check.
Enter RTQ.
Review every queue and category listed.
Decide whether the PNR needs to be moved, added to another queue, or left as is.
Apply QE, QER, or QES as needed.
Re-run RTQ to confirm the final placement.

Frequently Asked Questions

What does RTQ do in Amadeus?

RTQ displays all queues containing the currently retrieved PNR, showing its queue placement at a glance.

Does RTQ work without a retrieved PNR?

No. RTQ checks the currently retrieved PNR, so the PNR must be open on your screen before you enter the command.

How is RTQ different from QE or QER?

RTQ only displays information — it does not change anything. QE and QER are used to place or add the PNR to queues.

Conclusion

The RTQ command is a simple but powerful tool for queue management in Amadeus. In one entry, it shows every queue where the retrieved PNR is currently placed, removing guesswork and preventing duplicate placements. Use RTQ before routing a booking, when taking over work from another agent, or when verifying that a PNR has been handled correctly. Combined with QE, QER, and QES, RTQ completes your queue workflow and keeps every booking visible to the right department at the right time.