Amadeus QTQ Command Guide: Queue Summary Count & Workload

A complete guide to the QTQ command in Amadeus — how to display a summary count of your queues and their current workload at a glance.

When you start your working day in Amadeus, the first question is usually simple: how much is waiting in the queues? The QTQ command answers that question in a single entry. It displays a summary count of the queues and their current workload, giving you a quick overview of the overall queue status without opening each queue individually or displaying the detailed contents of every item. This guide explains what QTQ does, how to use it, and how it fits into your daily queue management routine alongside the other Amadeus queue commands.

Quick Reference — QTQ and Related Queue Count Commands

All queue count and workload commands at a glance. Use this table as a fast lookup when monitoring your queues:

Command	What It Shows	Use When
QTQ	Summary count of all queues and workload	Quick workload overview
QT	Total queue workload across all queues	Single combined number
QC	Detailed workload by category, office, activity	Granular reporting
QS	Opens a specific queue for processing	Ready to work the queue
QN	Moves to the next PNR in the queue	Processing sequentially
RTQ	Queues containing the current PNR	Trace where a PNR is queued

What Does the QTQ Command Do?

QTQ is the Amadeus GDS command used to display a summary count of the queues and their current workload.

Category: Queue Management.

The QTQ command provides a summary of the number of items waiting in the queues, allowing agents to quickly review the overall queue status. Instead of opening each queue one by one, QTQ shows the totals in one display so you can see where the work is concentrated.

It does not display the contents of each queue — that is what QS and QSB are for. QTQ is purely a workload overview.

What a QTQ Display Looks Like

The example below shows a typical QTQ output — a summary of your office queue bank with the number of items waiting in each category, so you can plan your processing order without opening a single queue:

AMADEUS · QTQ DISPLAY

QUEUE   CATEGORY    DESCRIPTION                              NUMBER OF ITEMS
─────────────────────────────────────────────────────────────────────────
  0     GENERAL     General Queue                                    3
  1     CONFO       Confirmation Segments / Services                 5
  2     KL          Confirm from Waitlist                            2
  3     OPTION      Option Elements                                  1
  4     RPCHNG      Responsibility Change                            0
  7     SKEDCHG     Schedule Change                                 12
  8     TKTG        Ticketing Arrangement                            8
 12     XTL         Expired Ticket Time Limit                        1
 23     RQR         Request for Reply                                0
 80     PTA         Prepaid Ticket Advice                            0
─────────────────────────────────────────────────────────────────────────
            TOTAL ITEMS WAITING IN ALL QUEUES:  32

Sample QTQ display showing the summary queue count per category — Queue 7 (Schedule Change) has 12 items, Queue 8 (Ticketing) has 8, and the total workload is 32 items.

If a queue shows zero items, it does not need to be opened at all. This makes QTQ the fastest triage tool in your daily queue routine — you see immediately where the work is concentrated.

QTQ Command Syntax

Enter the command on its own:

QTQ

This displays a summary queue count, showing how many items are waiting across your queues so you can plan your processing order.

💡 Pro-Tip — What to Do When a Queue Shows Unexpected Items

QTQ shows you the workload — but if a queue suddenly jumps in items, or a queue that is normally empty suddenly has entries, you need to know why before you start processing. Here is the correct diagnostic path:

Step 1 — Verify the Count Is Not Stale

QTQ reflects the current queue bank. Re-run it if you have been working in the queue for a while — counts change as you process items. Enter QTQ again to refresh.

Step 2 — Drill Down with QC

If the count is unexpectedly high, use QC to break down the workload by category, office, or activity type. This often reveals whether the items are new ticketing requests, schedule changes, or housekeeping tasks.

Step 3 — Start Processing with QS

Once you know which queue holds the workload, open it with QS and process items with QN. Use QIR if you need to review an item before deciding. Exit with QI.

Step 4 — Trace a Specific PNR

If a customer asks why their booking is stuck, retrieve the PNR and use RTQ to display every queue that currently contains it. This is faster than scanning each queue manually.

Rule of thumb: QTQ tells you how much. QC tells you where. QS lets you start work. Use them in that order and you will never waste time in the wrong queue.

When to Use QTQ

Typical Scenarios

Use QTQ when you need a quick overview of the queue workload without displaying the detailed contents of each queue. Typical situations include:

At the start of the day, to see how much work is waiting.
Before assigning queue tasks to colleagues or a team.
During the day, to check whether queues are building up.
At the end of the day, to confirm the queues have been cleared.
When reporting queue workload to a supervisor or manager.

How QTQ Fits Into Your Queue Workflow

Step-by-Step Queue Session

A typical queue session using QTQ might look like this:

Enter QTQ to see the overall queue workload.
Identify which queues have the most items waiting.
Use QC for a detailed breakdown if you need to understand why a queue is high.
Enter QS to start processing the highest-priority queue.
Use QN to advance through items and QI to exit when done.
Re-run QTQ to confirm the workload has reduced.

How QTQ Differs from Other Queue Commands

QTQ → displays a summary count of the queues and their workload.
QT → displays the total workload across all queues. Read the QT guide.
QC → displays detailed queue workload by category, office, or activity. Read the QC guide.
QCC / QCA / QC1CA → display queue counts with sign and activity associations.
QCT / QCD / QCM → planners for deferred, ticketing, and half-month queue totals.
QS / QSB → start processing or browse the contents of a specific queue. Read the QS guide.
RTQ → displays all queues containing the current PNR. Read the RTQ guide.

Related Commands & Further Reading

Explore the related Amadeus queue commands below to complete your queue toolkit:

Amadeus Command

QT — Total Queue Workload

Single combined number across all queues.

Amadeus Command

QC — Queue Count by Category

Granular breakdown by category, office, activity.

Amadeus Command

QS — Start a Queue

Open a queue and begin processing PNRs.

Amadeus Command

QN — Next PNR

Advance to the next PNR in the queue.

Amadeus Command

RTQ — Locate PNR in Queues

See all queues containing the current PNR.

Full Guide

Amadeus Queues — How to Use Them Efficiently

The complete guide to Amadeus queue management.

Frequently Asked Questions

What does QTQ do in Amadeus?

QTQ displays a summary count of the queues and their current workload, giving a quick overview of queue status.

Does QTQ show the contents of each queue?

No. QTQ only shows the summary count. To see or process the contents of a queue, use QS to start processing.

How is QTQ different from QT?

QT shows the total combined workload across all queues. QTQ shows a summary count per queue so you can see where the work is concentrated.

How is QTQ different from QC?

QTQ gives a quick overall summary of queue counts. QC provides more detailed workload views by category, office, or activity type.

How do I know which queue a specific PNR is in?

Retrieve the PNR and use RTQ to display every queue that currently contains it.

Conclusion

The QTQ command is the fastest way to get a snapshot of your queue workload in Amadeus. One entry shows the summary count of the queues and how many items are waiting in each, letting you plan your processing order without opening every queue individually. Use QTQ at the start of the day, before delegating tasks, and at the end of the day to confirm the queues are under control. Combined with QT, QS, QC, QN, and RTQ, it gives you complete visibility over your agency’s queue workload from a single entry.

🔖

Bookmark This QTQ Guide for Your Queue Routine

Queue counts change every hour. Keep this page handy so the syntax, sample output and companion commands are always one click away — at the start of the shift, before delegating, and again at the end.

QT — Total Workload QC — Granular Count QS — Start Queue

Press Ctrl + D (Windows) or ⌘ + D (Mac) to add it to your bookmarks.