Amadeus JGA Command: Create an Agent Sign (UID)

A complete guide to the JGA command in Amadeus — how to create a new agent sign (UID) for an agent who needs access to the system, with the correct format and required details.

JGA is the Amadeus command used to create an agent sign (UID) for an agent.

Category: Agent Sign / User ID.

It creates a new agent sign using a four-digit number, the agent’s initials, and the required agent details. The result is a unique user ID that the agent can use to log in and work in Amadeus, with all their activity recorded against that sign.

Create an agent sign using the specified agent code and office details:

JGA1234AB/DUTA-SU/QCT-21

This creates an agent sign using the agent code and office details provided. The entry combines:

• 1234 — the four-digit number assigned to the agent
• AB — the agent’s initials
• DUTA-SU — the sign or identifier for the agent
• QCT-21 — the office or queue reference for the agent’s profile

Create a new UID using the full name and details:

JGA3446SG/USN-SULAV GAURO

This creates a new UID using:

• 3446 — the four-digit number
• SG — the initials of the agent’s first and last name
• USN — the sign or identifier
• SULAV GAURO — the agent’s full name

The full name is included so the agent is clearly identified in the system, and their activity is recorded correctly against their own UID.

• JGA creates an agent sign (UID) for the specified agent.
• The format includes a four-digit number, the agent’s initials, and the required name or office details.
• The exact fields required may vary depending on your office profile and the permissions assigned to your sign.
• Creating an agent sign is normally an administrative task, usually performed by a supervisor or the office administrator.

Use JGA when creating a new Amadeus agent sign (UID) for an agent who needs access to the system. Typical scenarios include:

• Onboarding a new travel agent who needs their own sign to work in Amadeus.
• Setting up a temporary agent sign for a seasonal or covering colleague.
• Issuing a new sign to an existing employee who has changed roles or office.
• Creating a sign for a supervisor or manager who needs additional permissions.
• Replacing a sign that has been deleted or that needs to be re-created after a change of office.
• Adding an agent to the office for a specific project, campaign, or peak period.
• Supporting an agency restructure where new offices or desks require new signs.

A typical session using JGA might look like this:

• Confirm with the office administrator that a new agent sign is required and that the correct number and initials have been assigned.
• Collect the required details — four-digit number, initials, sign/identifier, and the agent’s full name or the applicable office reference.
• Enter the JGA entry with the correct format.
• Verify the sign was created successfully by checking the agent sign reference or by having the new agent log in.
• Assign the necessary permissions based on the agent’s role.
• Confirm the office reference is correct so the agent appears under the right office and queue.
• Document the new sign in the office register, if required by office policy.

• JGA → creates a new agent sign (UID) for an agent.
• RP → changes the responsible office and related office assignments for a PNR.
• ES → creates security agreements for an individual PNR.
• ESD → displays the security agreements on a PNR.
• ESX → cancels security agreements on an individual PNR.
• RF → records who requested or provided PNR information and can route a PNR to another office or agent.

The distinction matters: JGA creates the agent sign itself, while RP changes the responsible office for a PNR, RF routes a PNR to a specific agent or office, and ES, ESD, ESX manage PNR security. Use JGA when setting up a new user, and the other commands for daily PNR and office management.

Important: Creating agent signs is normally restricted to supervisors, administrators, or the responsible office profile. If your sign does not have permission to run JGA, the entry will be rejected — contact your office administrator or Amadeus support for the correct access.

Always confirm the four-digit number and initials before creating a new sign. Duplicate numbers or incorrect initials can cause conflicts with existing signs and make it difficult to attribute activity to the right agent in PNR history and reporting.

What does the JGA command do in Amadeus?

JGA creates a new agent sign (UID) for an agent, using a four-digit number, initials, and the required name or office details.

What does JGA1234AB/DUTA-SU/QCT-21 mean?

It creates an agent sign using the four-digit number 1234, the initials AB, and the specified office details.

What does JGA3446SG/USN-SULAV GAURO mean?

It creates a new UID using the number 3446, the initials SG, the sign USN, and the full name SULAV GAURO.

Can any agent create a new agent sign?

No. JGA is normally restricted to supervisors or office administrators with the appropriate permissions in the office profile.

How do I verify the new agent sign was created?

Have the new agent attempt to log in with the assigned sign, or check the office profile to confirm the new UID appears correctly.

• JGA command
• Amadeus JGA
• create agent sign Amadeus
• UID Amadeus
• JGA1234AB
• JGA3446SG
• agent sign creation
• Amadeus user ID
• RP command
• RF command