Learn to use the Amadeus QE command for efficient PNR routing. This guide covers the essential QE, QER, and QES functions for managing your daily queue workflow.
Key Takeaways
- QE places a PNR or message on a specific queue or category.
- QER adds a PNR to a secondary queue while retaining it on the current one.
- QES saves your transaction and moves the PNR to the bottom of the queue.
- Always verify your actions using the QT command.
Effective queue management is a vital skill for travel professionals. By utilizing the Amadeus QE command, you can ensure that PNRs and messages are routed to the correct departmentsโsuch as ticketing, refunds, or schedule changesโwithout delay. Understanding the nuances between QE, QER, and QES allows you to maintain a clean and organized Amadeus command environment. This guide breaks down these functions to help you streamline your daily operations.
Understanding the Amadeus QE Command
Related Guides: Comparing GDS systems for travel agents
These commands are fundamental for managing PNR flow. Whether you are sorting tasks or reassigning bookings, these tools are essential for any GDS training curriculum.
Category: Queue Management.
QE โ Place a PNR or Message on Queue
Use the QE command to move your current PNR or message into a specific queue and category.
QE8C1This entry sends the active PNR to Queue 8, Category 1.
You can also route a PNR by its record locator without needing to retrieve it first:
QE8C1-GTD5BJThis command places the PNR GTD5BJ directly into Queue 8, Category 1.
How to Build a QE Entry
Combine the parts as QE8C1 for the active PNR or QE8C1-GTD5BJ for a specific record locator. The category matters: it tells the next agent what kind of work is waiting, not just which queue to open.
Choosing the Right Queue and Category
Queue numbers and categories are defined by your office, so there is no universal map. A common setup looks like this:
Treat these numbers as examples, not rules. Confirm your office’s queue map with QC or your supervisor before routing live PNRs.
QER โ Retain and Redirect
The QER command is ideal when a PNR requires attention from multiple departments. It adds the booking to a new queue while keeping it active in your current one.
QER3This ensures the PNR is retained on the current queue while being copied to another.
QES โ End and Move
Use QES to finalize your work. This command saves the transaction and shifts the PNR to the bottom of the current queue, making it ready for future follow-up.
QESThe PNR is saved and moved to the end of the queue list.
QE vs QER vs QES in Real Workflows
Scenario 1 โ New ticketing task. You finish a booking but the ticket cannot be issued until the fare is approved. Place it on the ticketing queue with QE8C1, then use QES to save and move it to the bottom of the queue.
Scenario 2 โ Two departments need the same PNR. The booking has a schedule change and a refund request. Use QER3 to add it to the refund queue while keeping the current schedule-change placement, then save with QES. Do not use QE when you need both placements; QE moves the PNR to the new queue, while QER retains the current one.
Scenario 3 โ Immediate handover. A colleague needs the PNR now. Place it on the shared service queue with QE4C0, then confirm the placement with RTQ before you leave the PNR.
Comparison Table: QE vs QER vs QES
โ Pro Tip: Verify Queue Placement with QT
Always confirm your queue entry was successful. Use the QT command to display current queue information for your PNR.
- QT โ Shows current queue, category, and date.
- RTQ โ Lists all queues containing the PNR.
- QU โ Redisplays the message after using QS.
Verify the Queue Placement
Do not assume a queue entry worked. Run RTQ on the retrieved PNR to see every queue that now holds it. QT shows total workload, QTQ breaks workload down by queue, and QC gives category or office detail.
- RTQ โ confirm the exact queue and category.
- QT โ check overall workload before assigning more work.
- QU โ redisplay the current queue message if the screen clears.
Troubleshooting Common Queueing Errors
If you encounter issues, check these common points:
No PNR Retrieved
Ensure you have retrieved the PNR with RT or REC before using queue commands.
Invalid Queue Number
Verify the queue exists in your office. Use QC to check active queues.
PNR Errors
Check for pending issues with ET or ER before queuing.
Queue Mode
Some commands require you to be in queue mode via QS8C1.
Common QE Mistakes
Conclusion
Mastering the Amadeus QE command and its counterparts, QER and QES, is essential for maintaining an efficient workflow. Whether you are routing PNRs to specific departments or managing follow-ups, these tools keep your office organized. Always verify your work with QT or RTQ to ensure accuracy. By integrating these commands into your daily routine, you can prevent lost bookings and improve overall productivity. For the next step, review the RTQ queue audit guide, the QF/QFR exit guide, and the QI and QIR ignore commands.
Frequently Asked Questions
What does the QE command do in Amadeus?
QE places the active PNR or message on a specified queue and category. For example, QE8C1 sends the current PNR to queue 8, category 1.
What is the difference between QE and QER?
QE moves the PNR to the new queue. QER keeps the current queue placement and adds the PNR to another queue, which is useful when two departments need the same booking.
What does QES do?
QES saves the queue transaction and moves the PNR to the bottom of the current queue so it can be worked later.
Can I queue a PNR without retrieving it?
Yes. Use the record-locator form, such as QE8C1-GTD5BJ, provided the locator and office access are correct.
Why did my QE entry fail?
Check that the PNR is active or the locator is correct, that the queue and category exist in your office, and that the PNR has no blocking errors. Use QC to review the queue setup.
How do I confirm a queue placement?
Run RTQ on the retrieved PNR to list every queue and category that holds it. Use QT or QTQ when you need workload totals rather than one PNR.
Should I use QE or QES?
Use QE to route the PNR to a queue. Use QES to finish the queue transaction and move the item to the bottom for later follow-up.
