Amadeus QU Command: Redisplay Queue Message (2026 Guide)

The Amadeus QU command redisplays the current queue message without removing it, changing its category, or moving you to the next item. If you have ever retrieved a PNR, checked availability, or cleared your screen in the middle of queue processing, QU is the entry that brings the message back so you can finish the task without losing your place.

Queue work is rarely a straight line. You open a message, retrieve the PNR, check a segment, price the itinerary, and by the time you look back the original instruction is no longer on screen. Most agents reach for QN to refresh the display — but QN removes the item from the queue and moves you forward. QU is the safe alternative: it refreshes the screen without touching the queue.

What is the Amadeus QU command?

QU is a queue-mode display entry. Its only job is to redisplay the queue message you are currently processing, including its category and message text. It is read-only: it does not change the PNR, does not change the queue category, and does not change your position in the queue.

That makes it useful after any entry that replaces the queue message on your screen — retrieving a PNR with RT, checking availability, displaying fares, or even clearing the screen by mistake. Instead of exiting and restarting the queue, you type one entry and continue where you left off.

QU is not a navigation command. It does not move forward, does not move backward, and does not skip an item. It simply redraws what is already active.

QU at a glance

How to use the Amadeus QU command (step by step)

1. Check the queue workload. Enter QT to see the queues that contain PNRs or messages. You can read the full QT command guide if you need help reading the counts.
2. Start queue processing. Enter QS97C0D1 to open queue 97, category 0, date range 1. Your office may use different numbers. The QS and QSB guide explains the syntax.
3. Read the queue message. The first PNR or message in the queue is displayed. Note the instruction before you change anything.
4. Retrieve the PNR if needed. Use RT to display the booking and work on the segments, fare, or SSR.
5. Bring the message back. Type QU and press Enter. The active queue message is redisplayed without removing it.
6. Continue processing. Use QN to remove the current item and display the next one, or QD to delay it. Both are covered in the QN command guide and the QD command guide.
7. Exit cleanly. End the session with QF or QFR. See the QF and QFR guide for the difference between the two.

Example queue session

QT
QS97C0D1
QU
RT
QU
QN

In this sequence, QT shows the queue counts, QS97C0D1 opens the queue, QU confirms the active message, RT displays the PNR, and the second QU brings the queue message back before you move on with QN.

What the QU command does not do

QU is often confused with other queue entries. Keep these limits in mind:

• It does not remove the item from the queue. The message stays exactly where it is.
• It does not delay or requeue the item. Use QD for that.
• It does not skip to the next message. Use QN.
• It does not save PNR changes. QU is display-only; end the transaction with ET or ER as usual.
• It is not an undo command. If you removed an item with QN, QU cannot bring it back.

If you need to ignore the message and leave queue mode, use QI or QIR. The QIR command guide explains when each one is appropriate.

When to use QU

• After retrieving a PNR with RT and you need the original instruction back on screen.
• After checking availability, fares, or seat maps that replaced the queue display.
• After clearing the screen while you are still in queue mode.
• During training, when you want to re-read the message before entering the next command.
• Before finalizing a booking, to confirm the PNR matches the queue requirement.
• When you need to verify the queue category or the message text one more time.

QU vs other Amadeus queue commands

QU vs QN: the most common mistake

Agents often press QN when they only want to refresh the screen. QN removes the current item from the queue and displays the next one, so using it as a refresh button can clear work you have not finished. If your goal is simply to see the message again, use QU. Reserve QN for items you have completed and want to remove.

QU vs MP: which redisplay command do you need?

QU is queue-specific. It redraws the active queue message while you are in queue mode. MP is a general screen-redisplay entry used when the screen was cleared outside a queue context. If you are processing a queue, reach for QU first. The MP command guide covers the general screen case.

A practical queue workflow

Here is how QU fits into a real schedule-change queue:

1. Check the workload. QT shows how many items are waiting.
2. Open the queue. QS97C0D1 displays the first message.
3. Read the instruction. The message explains what the airline or office needs.
4. Display the PNR. RT shows the booking so you can check the affected segments.
5. Do the work. Rebook, reconfirm, or update the SSR as required.
6. Return to the message. QU redraws the queue instruction so you can confirm nothing was missed.
7. Close the item correctly. Use QN when the work is complete, or QD if you need to delay it.
8. Exit the queue. QF or QFR ends the transaction and leaves queue mode.

Common problems and fixes

QU does not redisplay anything

Check that you are still in queue mode. If you exited with QI, QF, or QFR, there is no active queue message to redisplay. Re-enter the queue with QS and try again.

The screen was cleared

If you are still in queue mode, QU should redraw the queue message. If you are outside queue mode, use MP to bring back the last screen, then return to the queue.

QU shows a different message

QU redraws the item that is currently active. If you already moved forward with QN, the previous item has been removed and cannot be recalled with QU. Use RTQ to see where the PNR is queued, or re-place it with QE if necessary.

PNR changes are not saved

QU is not a save command. It only refreshes the display. Complete the PNR with ET or ER, and end the queue session with QF or QFR so the transaction is closed properly.

You pressed QN by mistake

QN removes the current item from the queue and displays the next one. QU will not bring the removed item back. Use RTQ to display all queues where the PNR is placed, then decide whether to requeue it. For large queues, tell a supervisor before making changes.

Best practices for faster queue processing

• Refresh with QU, not QN. Save QN for completed items.
• Check counts before you start. QT and QTQ help you plan the session.
• Use RTQ when a PNR disappears. It shows every queue where the PNR is placed.
• Exit cleanly. QF and QFR remove the item and close the transaction; QI leaves the item in the queue.
• Audit with RH. If a PNR changed unexpectedly, PNR history shows what happened and when.
• Do not treat QU as undo. It cannot restore an item you already removed.

For the full command set, see the Amadeus queues guide and the Amadeus commands hub. Amadeus also publishes a short official walkthrough of how to display and process queues.

Summary