A complete guide to the FFDAF command in Amadeus — how to display frequent flyer information for a specific airline and membership number before adding or verifying a frequent flyer element in a PNR. Before a frequent flyer number is added to a booking, it helps to see exactly what the airline has on…
A complete guide to the AM and AB commands in Amadeus — how to add mailing and billing address elements to a PNR and when each one should be used. A PNR is more than an itinerary and a passenger name. It is a complete record of how the booking was made, who paid…
A complete guide to the Amadeus OP command — how to create an option element with a specific date, multiple dates, another office, or a specific queue for follow-up actions on a PNR. Every travel agency works with deadlines. A customer needs to confirm a booking by a certain date, a deposit must be…
A complete guide to the Amadeus RM* command — how to add a remark specifically intended for the back-office system through the Amadeus Interface Record. Not every remark in a PNR is meant for the airline. Some information is intended for your own agency — accounting references, internal codes, invoice notes, or instructions that…
A complete guide to the Amadeus RX command — how to add a corporate remark containing booking or passenger information to a PNR. Every booking tells a story. A customer was informed about a terminal change. A corporate client requested a specific seating arrangement. A traveller was advised of a schedule change and accepted…
A complete guide to the Amadeus RC command — how to add confidential remarks and internal information to a PNR that is not intended to be displayed to the passenger. Not everything that appears in a PNR should be visible to the customer. An unlisted phone number, a VIP assistance instruction, a security note,…
A complete guide to the Amadeus RM command — how to add general and category-specific remarks to a PNR for internal notes and special information. A PNR records far more than an itinerary and a fare. It also carries the notes, instructions, and context that agents need to handle a booking correctly — a…
A complete guide to the EX command in Amadeus — how to use the Amadeus EX command to explode SSR elements in a PNR before ending the transaction so the requested services are processed correctly. Special Service Requests are the elements that tell the airline what a passenger needs on a flight — a…
A complete guide to the Amadeus SR command — how to add Special Service Request (SSR) elements to a PNR for special meals, frequent flyer information, extra seats, cabin baggage, unaccompanied minors, and more. Some passengers need more than a seat on a plane. They may require a vegetarian meal, wheelchair assistance, an extra…
A complete guide to the Amadeus IR command — how to ignore the current transaction, discard unsaved changes, and redisplay the PNR in its previous saved state. Every agent makes mistakes. A segment is entered incorrectly, a name is misspelled, an SSR is added for the wrong passenger, or a remark is added that…