Amadeus FE โ Add Endorsements & Ticket Restrictions
A complete guide to the Amadeus FE command โ how to add an endorsement element to a PNR, including ticket restrictions such as NON-REFUNDABLE.
Not every fare condition is fully captured by the fare basis alone. Some tickets must carry a visible restriction printed directly on the ticket โ a non-refundable condition, a change restriction, or a specific endorsement required by the airline. The Amadeus FE command is the entry that records this information in the PNR. It adds an endorsement or restriction that can be displayed on the ticket, ensuring both the passenger and the airline are aware of the applicable conditions.
What Does the Amadeus FE Command Do?
FE is the Amadeus GDS command used to add an endorsement element to a PNR, such as a non-refundable ticket restriction.
Category: PNR Elements / Ticketing.
The Amadeus FE command adds an endorsement or restriction that can be displayed on the ticket. It is commonly used to specify conditions such as NON-REFUNDABLE, making the restriction clear in the ticket record and, where applicable, on the printed or electronic ticket itself.
Endorsements do not change the fare or the itinerary โ they add information to the ticket. This makes the Amadeus FE command the correct tool when a fare rule or an airline requirement specifies that a certain condition must appear on the ticket.
Amadeus FE Command โ Syntax
The Amadeus FE command is simple to use: enter FE followed by the endorsement text. The most common example is FE NON-REFUNDABLE, but any endorsement accepted by the airline can be recorded this way.
Add a non-refundable endorsement:
FE NON-REFUNDABLEThis adds NON-REFUNDABLE as an endorsement element in the PNR. The text appears in the ticket record and, where the airline supports it, on the ticket itself.
Add a non-changeable endorsement:
FE NON-CHANGEABLECommon for promotional fares where date changes are not permitted after ticketing.
Add a non-endorsable restriction:
FE NON-ENDORSABLEUsed when the ticket cannot be transferred to another airline or rerouted via a different carrier.
When to Use the Amadeus FE Command
Use the Amadeus FE command when you need to add an endorsement or ticket restriction to the PNR, such as indicating that the ticket is non-refundable. Typical scenarios include:
- Tickets sold under non-refundable fare conditions.
- Fares that require a specific endorsement to be printed on the ticket.
- Restrictions such as NON-REFUNDABLE, NON-CHANGEABLE, or NON-ENDORSABLE.
- Corporate or negotiated fares with specific conditions attached.
- Special promotional fares that require an endorsement for validation.
- Any fare rule that instructs the agency to add an endorsement element.
How It Fits Into the Ticketing Workflow
A typical ticketing session using the Amadeus FE command might look like this:
- Retrieve the PNR and price the itinerary.
- Review the fare rule to confirm whether an endorsement is required.
- Enter
FE NON-REFUNDABLEor the applicable endorsement text. - Verify the FE line was accepted and appears correctly in the PNR.
- Review the TST with
TQTto confirm the endorsement is displayed. - Issue the ticket with
TTP.
FE vs Other Ticketing Commands
The Amadeus FE command is one of several PNR element commands used during ticketing. Here is how it relates to the others:
| Command | What It Does |
|---|---|
FE | Adds an endorsement or ticket restriction to the PNR |
FT | Adds tour code or net remit information |
FM | Adds a commission percentage or amount |
FP | Adds the form of payment for the ticket |
FH | Adds a manual ticket number to the PNR |
TQT | Displays the TST, including any endorsements recorded |
TTP | Issues the ticket with the endorsement applied |
The key distinction: The Amadeus FE command records restrictions and endorsements โ it never changes the fare itself. This is why endorsements must be accurate: they document the conditions the passenger and airline are agreeing to.
โ ๏ธ Important: Endorsements must match the airline’s requirements exactly. Some carriers specify the exact wording to use, including punctuation and spelling, and will reject a ticket if the endorsement does not match.
An endorsement does not change the fare or make a non-refundable ticket refundable โ it only reflects the fare conditions in the ticket record. Always confirm the applicable rule before adding or omitting an endorsement. For the official Amadeus documentation, refer to the Amadeus Altรฉa Suite documentation โ the authoritative source for all PNR elements.
Frequently Asked Questions About the Amadeus FE Command
What does the Amadeus FE command do?
The Amadeus FE command adds an endorsement or ticket restriction to the PNR, such as NON-REFUNDABLE, so the condition appears in the ticket record.
Does the Amadeus FE command change the fare or refundability?
No. The Amadeus FE command only records the endorsement. It does not change the fare or the actual refund conditions of the ticket.
How do I remove or correct an endorsement?
Delete the FE element from the PNR and re-enter it with the correct wording as required by the airline or fare rule. Always verify the final result with TQT.
Can I add multiple endorsements to the same PNR?
In most cases, yes. Some carriers accept multiple FE elements, while others require the endorsement to be combined into a single line. Check the airline’s ticketing guide for the exact requirement.
Conclusion
The Amadeus FE command records endorsements and ticket restrictions in the PNR. It is most commonly used for FE NON-REFUNDABLE and similar conditions, ensuring the ticket carries the correct restriction in line with the fare rule or airline requirement.
Because endorsements must match exactly, always check the wording specified by the carrier before entering the FE element. Confirm the endorsement appears in the TST with TQT and issue the ticket with TTP.
Paired with FT, FM, FP, and FH, the Amadeus FE command completes the Amadeus ticketing toolkit and ensures every ticket carries the restrictions the fare requires โ protecting both the agency and the passenger from surprises at check-in.
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