A complete guide to the ERX command in Amadeus โ how to confirm the cancellation of the itinerary for all AXR-linked PNRs and redisplay the records.
Cancelling a booking is not always as simple as removing segments from one PNR. When the itinerary is linked to other records through an AXR (Associated Record), the cancellation must be confirmed across all linked PNRs at once, or the records fall out of sync and the airline may still see an active itinerary on one of them. The ERX command is the Amadeus entry that handles this. It confirms the itinerary cancellation across all PNRs linked through AXR and then redisplays the records so you can verify the result. This guide explains what ERX does, its syntax, and when it should be used.
What Does the ERX Command Do?
ERX is the Amadeus GDS command used to confirm the cancellation of the itinerary for all AXR-linked PNRs and redisplay the records.
Category: PNR Management.
It confirms the itinerary cancellation across all PNRs linked through AXR and then redisplays the records.
This is important because AXR-linked PNRs share a booking relationship. Cancelling the itinerary on one record without confirming the cancellation on the others can leave the linked bookings in an inconsistent state. ERX applies the cancellation to every linked record at once and brings them back onto the screen so you can check that the itinerary is fully removed.
Syntax
Enter the command on its own after cancelling the itinerary:
ERXThis confirms the itinerary cancellation for all AXR-linked PNRs and redisplays the records so you can see the result. The confirmation ensures the cancellation is applied consistently across the entire associated record structure.
When to Use ERX
Use ERX when cancelling an itinerary involving AXR-linked PNRs and you want to confirm the cancellation while keeping the records displayed. Typical scenarios include:
- Cancelling a booking that has been split and linked through AXR.
- Removing an itinerary from a group of associated records in a single action.
- Confirming a cancellation requested by a customer across linked reservations.
- Clearing an itinerary when the booking was created in error with AXR links.
- Processing a full trip cancellation on a corporate booking that uses associated records.
- Ensuring every linked PNR reflects the same cancellation status.
- Verifying the cancellation took effect on all records before closing the session.
How ERX Fits Into Your PNR Management Workflow
A typical AXR cancellation session using ERX might look like this:
- Retrieve the PNR with RT and confirm that it is linked through AXR.
- Cancel the itinerary using XI or the appropriate segment cancellation entry.
- Enter
ERXto confirm the cancellation across all AXR-linked PNRs. - The records are redisplayed automatically โ check that the itinerary is gone from every one.
- If an element has been left behind, remove it individually with XE and end the transaction again.
- Review the PNR history with RH if you need to confirm the order of events.
How ERX Relates to Other Cancellation and PNR Commands
- ERX โ confirms itinerary cancellation on all AXR-linked PNRs and redisplays the records.
- XI โ cancels the entire itinerary in a single PNR.
- XE โ cancels individual elements from a PNR.
- DL โ deletes a segment with an inactive status code.
- RRA โ copies a PNR and creates the AXR record linking the two.
- RP โ changes the responsible office for a PNR.
- RH โ displays the PNR history, including the cancellation.
The distinction matters: XI cancels one itinerary in a single PNR, while ERX confirms the cancellation across all AXR-linked records. Where RRA creates the AXR link, ERX handles the cancellation on the records that share it.
Important: ERX is specific to AXR-linked PNRs. If the booking is not linked through AXR, use XI or the appropriate single-record cancellation entry instead. Running ERX on a non-linked PNR may return an error or have no effect.
Because the cancellation is applied across multiple records at once, always confirm with the customer or the responsible office before entering ERX. Once the cancellation has been confirmed, the itinerary is removed from every linked PNR.
Frequently Asked Questions
What does the ERX command do in Amadeus?
ERX confirms the cancellation of the itinerary for all AXR-linked PNRs and redisplays the records.
What is an AXR-linked PNR?
AXR stands for Associated Record. It is a link that connects two or more PNRs so the system and the airline can recognise them as related bookings. The link is created with RRA.
What is the difference between XI and ERX?
XI cancels the itinerary in a single PNR. ERX confirms the cancellation across all AXR-linked PNRs and redisplays the records.
Do I need to cancel the itinerary before using ERX?
Yes. First cancel the itinerary with the appropriate cancellation entry, then enter ERX to confirm the cancellation across the linked records.
What if the PNR is not AXR-linked?
Use XI for the whole itinerary or XE for individual elements. ERX is only for PNRs that are linked through an AXR.
Conclusion
The ERX command is the AXR cancellation confirmation tool in Amadeus. Use ERX after cancelling the itinerary on an AXR-linked booking to confirm the cancellation across all associated records and bring them back onto the screen for verification. It ensures the entire linked booking structure reflects the same status โ preventing inconsistencies where one record shows an active itinerary while another has already been cancelled. Always confirm the cancellation is authorised before running ERX, and remember that it is specifically for AXR-linked PNRs. Paired with XI for cancelling the itinerary, XE for removing individual elements, RRA for creating the AXR link, and RH for reviewing the history, the ERX command completes your PNR cancellation toolkit and keeps every associated record in sync.
Focus Keywords
- ERX command
- Amadeus ERX
- AXR-linked PNR cancellation
- Associated Record Amadeus
- confirm itinerary cancellation
- XI command
- XE command
- RRA command
- Amadeus PNR management
- AXR cancellation
